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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Heavier than I expected. Thank you. Quick shipping.
The merchandise received was just as described and the shipping was extremely fast, so I would buy from this seller again.
I was looking for a certain bag & had not been on Tradesy for awhile. I went there & found that bag, at a price I never dreamed of. The greatest part? I had a site credit that I completely forgot about & was so thrilled to find this at a time when I truly needed a break! Tradesy really does give many wonderful opportunities to get authentic pieces as well as smashing offers & giveaways! Highly recommend this site as a trustworthy place to shop and one that is very accountable where they follow through to make sure "all is well"!
Seller was fast to respond to questions. Fast shipping too.
Love the coat. It has two spill marks on the front of the coat. It makes it look dirty. This was not mentioned in description. It can be cleaned, but was just unexpected for such an expensive coat. It would have been easy to clean before shipping.
Aside from that happy with the purchase.
Found the Fendi shades I had been looking for for about a month. Other sites had them, but not the color I wanted, or not the price I was willing to pay. Tradesy had the color, and the price was reasonable. All new, authentication card included.
I never return my orders in Tradesy. I love it!
Always enjoy buying in Tradesy.
Never a problem! Products describe & arrive accurate & neatly packaged.
This was the first time buying an expensive purse on line
1st time using the site and it was a good experience! Will definitely use it again
Picked up a beautiful item, had excellent communication from the seller and quick, secure delivery. An all around GREAT experience!
I am extremely happy with my recent tradesy purchase. I have no complaints whatsoever
Great transaction with the seller, who answered my question promptly. It was a great experience!
Awesome customer service! Fast shipping! Item as described!
Item was promptly shipped and exactly as described. Very satisfied
Great price & super fast international shipping! Thank you!
Decided to splurge and wow - so glad I did. The process was so fast and easy, the seller was exceptionally sweet with a hand written note and well wishes for the holidays!
Product was just as described and fast delivery. Very happy with purchase.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so incredibly sorry the item you received was too small. I know that must have been disappointing.
You can request a return for any reason within 4 days of delivery. You’ll send the item to Tradesy for free, and we’ll issue Tradesy Site Credit for you to find something new. Once we receive it, we’ll email you to confirm the return has been processed and your Tradesy Site Credit is available.
If you are within the 4-day return timeframe please go to your Purchases page on your account and click the “Start Return” button on the item you would like to return, then select your return reason and submit the return request.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!