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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy buy, discount code was excellent and came in handy. Thank you
Thank you Megan for staying on top of everything and updating me on shipping delays. The jacket is absolutely beautiful! I love it!
I ordered a pair of Alex Marie shoes, which I normally don't do online because of not being able to try them on first. To my surprise the fit was absolutely perfect and the shoes looked new. There was even a little gift and a thank you note. I will not hesitate on ordering from them again.
Necklace looks as beautiful in person as it does online. The experience was seamless from order to it's arrival.
All went well with the buying experience. My concern is with the method of shipping provided by the seller. I realize this is not Tradesy's responsibility but the item was shipped USPS. The tracking was inconsistent at best. The actual delivery date was 3 days past the predicted date. The worst part was that the item was just left in the mailbox, despite the tracking stating 'left with an individual'. I assure you no individual received the item. The item was over $2k and I was nervous that if it did not arrive, no one would be accountable. If was stolen, there would be no way to track it. I prefer the security of fedex or UPS. Again, I realize Tradesy did not dictate the method of shipping but to assure that high dollar items, especially Holiday gifts that are time sensitive, perhaps they should. Thanks for letting me provide some input.
I love Tradesy. It is so easy to use. Tradesy has the items I like.
Tradesy has been incredible! The staff has been very responsive, and timely. The quality of the material ordered was just as photographed and explained. I could not be more happy.
The outside of the dress looks okay but the side seams of the dress lining are ripped pretty badly. ( This you can't really tell just by looking at the pictures online and it was not divulged. Who would think to ask about something that you can't see? Unfortunately, it is " Final Sale ".)
Quick and easy shopping experience! I saw this great pair of jeans at a good price.
Pants were an exact match of what I needed! So happy to have finally found them again!
Had a smooth transaction experience. Shipping was fast and seller wrapped package well.
Item came just as described, well packaged and with a lovely note from seller.
We ordered a Louis Vuitton hand bag. It came within a few days, expertly wrapped, delivered by UPS with much advance notice. The hand bag, although used, is in perfect condition, like brand new. We could not be happier with Tradesy and our new hand bag.
Always great! Quick delivery just In time for Christmas
This was a new experience for me, and I might do it again
Fast shipping great experience will buy again soon
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi There,
We hope you are staying healthy and well. We just wanted to connect with regarding your recent feedback about the Anthropologie Large Round Rattan Shoulder Bag.
We are so beyond sorry the item was not in the condition you expected! This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here. Do know that if a Final Sale item you purchase is misrepresented by the seller, you can absolutely submit a Misrepresentation Claim within 4 days of delivery to be eligible for a refund.
When you have a moment please do not hesitate to reach out so we can assist you with this! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further. Additionally, we can be reached via email at [email protected] 7 days a week.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!