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Tradesy

3.7

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

California
0 reviews
0 helpful votes
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So happy!
December 29, 2021

This was my first purchase with Tradesy. Such an amazing bag for an incredible price! It's in excellent condition and a great bag to add to my collection. Will definitely be shopping on Tradesy more often! And the seller was so nice :)

Date of experience: December 29, 2021
California
1 review
0 helpful votes
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Perfect Dior Gift
December 29, 2021

Easy buying process, excellent purchase, highly recommend.

Date of experience: December 29, 2021
New Jersey
1 review
0 helpful votes
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Great Experience!
December 29, 2021

Item received and matched the description perfectly! Great item Great seller.

Date of experience: December 29, 2021
Massachusetts
1 review
0 helpful votes
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Nice pristine bag
December 29, 2021

The bag - coach metropolitan is in pristine condition, little to no wear!
Really nice size and can be used as an everyday bag. Many pockets and fits my coach travel wallet. There is a top- zip for extra security- worth the price!

Date of experience: December 29, 2021
Washington
1 review
0 helpful votes
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Arrived late
January 28, 2022

Made a purchase for Christmas with an estimated arrival date with time to spare, but the item wasn't shipped til after I reached out to seller after the the item hadn't arrived by the estimated arrival. Item was as described

Date of experience: December 29, 2021
dev o. — Tradesy Rep
over a year old

Hi Anon,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy and our shipping process. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

Tradesy gives sellers 10 days to ship out their item before the sale becomes eligible for cancelation, we see that the seller of your purchase did not ship within the timeframe given, we are terribly sorry about this. Please know you can contact the seller directly via your Tradesy messages to ask when they will be shipping. You can also always contact us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our lovely Member Care associates would be more than happy to reach out to the seller on your behalf to their personal email address inquiring about their shipping timeframe.

Regardless, It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know.

We want to do anything we can to make each experience worthy of your best possible rating!

South Carolina
1 review
0 helpful votes
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Excellent Experience
December 29, 2021

The Gucci bag I purchased is incredible! The seller was expeditious and communicative during the entire transaction. What a great experience from start to finish! Love my Tradesy purchase.

Date of experience: December 29, 2021
Texas
1 review
0 helpful votes
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Many popular choices
December 29, 2021
Updated review

Pictures were included but Item was was more worn than I had hoped.

Date of experience: December 29, 2021

Hopefully quality makes purchase without seeing worth...
December 23, 2021
Previous review

Hopefully quality makes purchase without seeing worth it! I'm excited!

Date of experience: December 23, 2021
California
1 review
0 helpful votes
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Beautiful purse
December 29, 2021

Almost new. Authentic. Very tiny chip on emblem otherwise perfect. Thank you

Date of experience: December 28, 2021
New York
1 review
0 helpful votes
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Chanel Boots
December 28, 2021

Absolutely love the boots. Shoes came exactly as shown on website.

Date of experience: December 28, 2021
California
1 review
0 helpful votes
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5 Stars
December 28, 2021

All good. Arrived in record timing! I love my product!

Date of experience: December 28, 2021
Texas
1 review
0 helpful votes
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Not sure yet how i feel
January 27, 2022

Not sure how to review this experience yet since the purse i received seems authentic, until i noticed that the serial number sewn into the inside pocket of the bag is 10 digits and does not match the 9 digit serial number on the tag that it came with. There is no serial number on the authenticity card, just a hologram sticker that matches the hologram sticker on the inside tag, which could have easily been transferred from an authentic bag to an inauthentic bag. Thankfully, tradsey offers an authentication service, so i will ship the item to them to determine if they deem the item authentic or not. I have a feeling that the tags may be authentic and the seller may have possibly transferred authentic tags to an inauthentic bag to make it seem authentic. I am not an expert tho so i will wait to hear from the experts on what they think. If authentic, them i will be very happy with my experience and purchase. The bag itself is beautiful and im hoping it is authentic.

Date of experience: December 28, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We completely understand your worry about authenticity concerns regarding your order. However, please rest assured we have many safeguards put in place to make sure your item is authentic as well as protected. Do know that we offer authentication returns at any time for any purchase made on Tradesy, and we also have a zero-tolerance policy when it comes to inauthentic items or replicas. Sellers found attempting to sell inauthentic items on our site are suspended immediately.

We have been very proactive in sifting through our listings, virtually authenticating items with our trusted team of in-house authenticators. If for some reason you receive your item and still have concerns, we will provide you with a prepaid return label so you can ship it back to us to be inspected in person. I am happy to see you are currently working with our Authenticity Team.

Authenticity reviews can take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.

If you require any further assistance, please do not hesitate to give us a call at t 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

North Carolina
1 review
0 helpful votes
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Wallet
December 28, 2021

Shipped earlier than expected, great experience. Will use again.

Date of experience: December 28, 2021
New York
0 reviews
0 helpful votes
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Súper Attentive
December 28, 2021

Seller was super attentive and kept me informed throughout the whole process. I really appreciate her and would definitely recommend buying from this seller

Date of experience: December 28, 2021
California
1 review
0 helpful votes
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Heavenly surprised
December 28, 2021

A truly rewarding experience! Great products... I will return for more

Date of experience: December 28, 2021
North Carolina
1 review
0 helpful votes
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Fast Turnaround
December 28, 2021

Item was as promised and was shipped the same day. The only small complaint is a mothball smell but everything was exactly as described.

Date of experience: December 28, 2021
Texas
1 review
0 helpful votes
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Louis Vuitton Handbag
December 28, 2021

Fast shipping and smooth transaction! The handbag was well wrapped and in great condition. I look forward to carrying it!

Date of experience: December 28, 2021
Pennsylvania
1 review
0 helpful votes
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Great bag - like new
December 28, 2021

Great condition, as pictured, reasonable timeframe

Date of experience: December 28, 2021
Massachusetts
1 review
0 helpful votes
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Excellence
December 28, 2021

Highly satisfied with the product, follow up was truly professional

Date of experience: December 28, 2021
Maryland
2 reviews
0 helpful votes
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Great experience
December 28, 2021

Great experience, fast shipping item received as described

Date of experience: December 28, 2021
North Carolina
1 review
0 helpful votes
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H&M Black Shorts
December 28, 2021

Great! Shipped and delivered as advertised. Plus, came with a cute holiday note from Lillian. Loved it.

Date of experience: December 27, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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