On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordering was easy, my item arrived quickly and was exactly as described. I had a very good experience.
Coat was not as expected. Returned for Authentication Review.
It's been so easy and I found my perfect Burberry trench coat.
Brand new, exactly as pictured! Love it! I was notified as soon as I placed the order when it would arrive and it actually came early! Great experience!
The seller was great. Answered my questions and shipped quickly.
Exactly as described. Communication and product was perfect. Thank you
Not disappointed. This is my second time ordering.
Fast shipping and authentic item in flawless condition, great communication with the seller. All tags and dust bag also included. Couldn't ask for anything better!
My first time. Looks like quality items, easy to shop and reasonable pricing
Happy with my purchase. Seller was very responsive.
I purchased a Birkin bag for nearly $30,000 in December of 2021. The bag arrived on December 21st. Tradesy offers a mere four days to return the item if needed. Obviously, we needed to make it through Christmas as the bag was a gift. My wife preferred a different color and we sought out an exchange. We were told that was not possible as the four days had expired. They did state four days was the return policy when I purchased the bag. However, as with all high end companies, Tiffany, LV, Cartier, etc, all waive or temporarily extend there normal return policy during the holiday as obviously it is impossible for anyone to exchange/return a gift that is bought through their site of Christmas. Really poor policy making and I would especially encourage any husband/boyfriend thinking of buying something off this site to go another direction just in case your partner cannot get and open this gift with in 96 hours.
The most appalling aspect of this transaction was the condescending emails and texts received from Tradesey/La Clochette. We saved and screenshot the entire exchange as it was truly as if you were having a conversation with an 5 year old that was refusing to take a nap. Both of these companies should be mortified and embarrassed for the way their rep responded to us. You're selling a $30,000 bag. Maybe consider someone for your customer service department that would not be turned down from handing out free samples at Walmart.
In all seriousness, avoid.
I am stunned I received my package so fast! Thank you so much!
Easy as always to order and we received it in less than a week. The bag was in pristine condition and the seller even wrapped it like a present! PERFECTION! My boyfriend loved it!
Received the purchase in a timely manner and it's exactly as described! Great Purchase!
Good experience and the delivery time was great. Will order again in 2022.
Awesome experience! My best one yet on Tradesy. Fast shipping and great communication. Authentic item exactly as described.
Thanks again!
Well presented. Time frame respected Thank you. Keep up the good work
Very convenient, and details informations were provided.
Received the bag within less than a week after payment… and she's a beaut!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
We understand your frustration with having a limited time to request a return especially since this was a Christmas gift. Since Tradesy is a peer-to-peer marketplace our return policy has to be more strict than a high designer stores policy. While we do have this policy for returns we will be sure to share this feedback with our team. We take feedback very seriously, oftentimes utilizing it in Tradesy Team discussions to see how we can further improve our process.
Again we are so sorry you had this experience, but the feedback you provided will certainly help us in every way. If there's anything else you need please let us know.