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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Valentino shoes
January 15, 2022

Love the shoes. Seller shipped quickly and responded when I had questions.

Date of experience: January 15, 2022
Pennsylvania
2 reviews
0 helpful votes
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Gucci for me
January 15, 2022
Updated review

I'm a real Gucci girl. I have ordered some of my favorite from this site and have absolutely no complaints. The quick delivery is great authenticity of each item provided and confirmed I will definitely order again

Date of experience: January 15, 2022

Quick easy with great merch
February 6, 2022
Previous review

Quick easy with great merch

Date of experience: January 7, 2022

Great selection
December 27, 2021
Previous review

Great selection

Date of experience: December 27, 2021
Massachusetts
1 review
0 helpful votes
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Great shoes
January 15, 2022

I appreciated the product and the sender's responsiveness

Date of experience: January 15, 2022
Florida
1 review
0 helpful votes
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Perfect experience!
January 15, 2022

I have never used a site like this before however will absolutely use again in the future! The shoes received are in the exact condition I expected so couldn't be happier!

Date of experience: January 15, 2022
Pennsylvania
1 review
0 helpful votes
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Authentic item
January 15, 2022

I was skeptical but the bag definitely looks authentic. As described, very beautiful!

Date of experience: January 15, 2022
Florida
2 reviews
0 helpful votes
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Guess Purse and wallet
January 15, 2022

Looks beautiful fast shipping and packing on both thank you very much

Date of experience: January 15, 2022
North Carolina
2 reviews
0 helpful votes
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I LOVE THIS NECKLACE!
January 15, 2022

Great customer service and fast shipping! And this necklace is gorgeous!

Date of experience: January 15, 2022
New York
1 review
0 helpful votes
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Satisfied!
January 15, 2022

I'm so happy with my purchase. The bag looks great. Thank you!

Date of experience: January 15, 2022
Rhode Island
1 review
0 helpful votes
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Variety products but no communication
February 14, 2022

They should work on seller communication I sent few messages that weren't answered by the seller for a week and also ignore the fact they say seller usually ships within 3-5 days it's actually 10 days to ship

Date of experience: January 15, 2022
dev o. — Tradesy Rep
over a year old

Hi Hend,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy and a seller on our platform. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

And we completely agree with you- as a peer-to-peer marketplace, communication between a buyer and seller is important. It should definitely be an easy, and enjoyable experience to reach out to the previous owner of your potential new purchase. I know how frustrating it is when you don't get an answer and feel as though your needs as a customer are being neglected. Please know we take note of these experiences and do our best to make sure sellers on our site are educated and informed of Tradesy expectations around using our platform for their selling needs. We do notate experiences like yours on their accounts so we can track if this starts to become a pattern.

In regards to our Shipping Policy, we do give the seller a maximum of 10 days to ship out the item before it is eligible for cancelation, however, we see on average sellers shipping within 3-5 days of confirming their sale. I am terribly sorry if a seller was delayed in shipping an item to you, we know how disappointing this is and are always here to reach out to them on your behalf to inquire about their shipping timeline. Just let us know and we will be happy to assist!

It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

Hawaii
1 review
0 helpful votes
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Great and fast delivery
January 15, 2022

Nice bag and smooth transaction i love the bag, and received update of packaging

Date of experience: January 15, 2022
New York
1 review
0 helpful votes
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Handbag
January 15, 2022

Excellent product,, excellent service. Super happy.

Date of experience: January 14, 2022
Arizona
2 reviews
0 helpful votes
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The payment options are a bonus!
January 15, 2022

I love the fast shipping and ease of return process, as well.

Date of experience: January 14, 2022
Connecticut
1 review
0 helpful votes
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Beautiful dress.
January 15, 2022

Good shopping, beautiful blue dress. Quick shipping and great packaging too.

Date of experience: January 14, 2022
Indiana
1 review
0 helpful votes
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Good
January 15, 2022

Good experience, item came quickly. Quality is good, price was decent.

Date of experience: January 14, 2022
California
0 reviews
0 helpful votes
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I received my order quicker than I was expecting! My shoes were perfectly packaged with the original box, dust bags etc.
Very pleased with my purchase!

Date of experience: January 14, 2022
Kentucky
1 review
0 helpful votes
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Beautiful
January 15, 2022

Just as described and shipped fast! I'm doing a bold red lip with my wedding dress and louboutins so the reds match. Thank you for making my vision come alive!

Date of experience: January 14, 2022
New York
1 review
0 helpful votes
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Diesel Jeans
January 14, 2022

Very happy with my purchase. Seller ship the product on time

Date of experience: January 14, 2022
Illinois
1 review
0 helpful votes
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Gucci bag
January 14, 2022

Fantastic bag for the price. Quick shipping I love

Date of experience: January 14, 2022
Missouri
1 review
0 helpful votes
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Plaid jacket
February 13, 2022

Shipping was slow but with all the postal delays I don't think it was the sellers fault. Love my new jacket!

Date of experience: January 14, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.

Where we have seen these tracking delays become more common due to the pandemic, holiday season, and severe weather conditions it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.

In the future, if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM - 3 PM PST.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Georgia
2 reviews
0 helpful votes
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Always A Great Shopping Experience!
January 14, 2022

I truly enjoy shopping on Tradesy, because I trust the quality of their merchandise. The UGG Boots were just as described, and I'm pleased with their quality.

Date of experience: January 14, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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