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Tradesy

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great condition-really cute
January 18, 2022

Always a great experience with Tradesy. You have the service and support down!

Date of experience: January 17, 2022
Rhode Island
1 review
0 helpful votes
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Just as described!
January 18, 2022

Super simple transaction and fast shipping! My wife is going to love this bag!

Date of experience: January 17, 2022
New Mexico
1 review
0 helpful votes
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Beautiful and exactly as described
January 18, 2022

Great seller. Packaged well. Great price. Thank you

Date of experience: January 17, 2022
California
0 reviews
0 helpful votes
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Better than expected
January 17, 2022
Updated review

Love the bag - in perfect condition.
Wonderful service.

Date of experience: January 17, 2022

Promo code portion very confusing
February 6, 2022
Previous review

Promo code portion very confusing. Check out was also clunky

Date of experience: January 7, 2022
California
1 review
0 helpful votes
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Perfect
January 17, 2022

Arrived quickly and in great condition. Thank you!

Date of experience: January 17, 2022
Colorado
1 review
0 helpful votes
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I'm so glad I found this website. Ordered a LV purse and I'm In love with it! I'm excited to make future purchases and even plan on selling my items on there.

Date of experience: January 17, 2022
Indiana
1 review
0 helpful votes
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Happy with Purchase
January 17, 2022

This was my first time using Tradesy and I am very pleased with my experience from the purchase all the way through delivery.

Date of experience: January 16, 2022
Tennessee
2 reviews
0 helpful votes
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Highly Satisfied Customer
January 17, 2022
Updated review

Great experience. I enjoy shopping with Tradesy. The retail I buy is always what is posted.

Date of experience: January 16, 2022

GREAT EXPEREINCE
September 9, 2021
Previous review

GREAT EXPEREINCE

Date of experience: September 8, 2021
California
1 review
0 helpful votes
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Very happy
January 17, 2022

I'm very happy and I got what I've been looking for a while

Date of experience: January 16, 2022
Rhode Island
0 reviews
0 helpful votes
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Wonderful watch
January 17, 2022

Everything I want and the seller was great, delivered quickly.

Date of experience: January 16, 2022
New Jersey
1 review
0 helpful votes
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Chanel
January 16, 2022

This purchase was Awesome! Seller was amazing shipping was fast and the bag is exactly as described even better!

Date of experience: January 16, 2022
Illinois
1 review
0 helpful votes
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The promo code was good and stated its in excellent condition.

Date of experience: January 16, 2022
California
1 review
0 helpful votes
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So Glad I Found These
January 16, 2022

I've been looking for these glasses since they sold out in February 2020! So happy I found them.

Date of experience: January 16, 2022
Florida
1 review
0 helpful votes
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4 day return policy
February 15, 2022

My poor husband purchased earrings for me for Christmas and when I told him I did not like them, we realized then that Tradesy has no holiday return/exchange policy. 4 days or nothing so lesson learned. If you MUST order from Tradesy (and truly there are so many other resale sites) DO NOT ORDER FOR A HOLIDAY OR FUTURE GIFT. $1000 lesson learned.

Date of experience: January 16, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

First and foremost, we want to thank you for your honest and valuable feedback about our return policy.

We can completely understand how frustrating the returns timeframe can be, especially since this was a gift. Since Tradesy is a peer-to-peer marketplace our return timeframe has to be more strict than major department stores and we are unable to extend our return window. We believe in trying to make returns easy for both buyers and sellers. We want to apologize if this has not been the case for you.

While this is currently our policy, we will be sure to share your feedback with our team here. We're always looking for ways to improve and grow in the right direction.
If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Georgia
1 review
0 helpful votes
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Tory Burch earrings
January 16, 2022

Great product fast shipping and product is in great condition

Date of experience: January 16, 2022
Maryland
1 review
0 helpful votes
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Satisfied
January 16, 2022

I've ordered several items from Tradesy and have never had any issues. I'm a happy customer!

Date of experience: January 16, 2022
Louisiana
1 review
0 helpful votes
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Super easy experience
January 16, 2022

Quick and easy! My dress came in great shape with the tags still on it and I'm very happy with the fit and overall purchase.

Date of experience: January 16, 2022
Texas
2 reviews
0 helpful votes
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Positive
January 16, 2022

Excellent experience with easy site navigation, as well as informative product descriptions

Date of experience: January 15, 2022
Massachusetts
1 review
0 helpful votes
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It's Perfect!
January 16, 2022

Thrilled with the exchange and the dress. Thank you so much!

Date of experience: January 15, 2022
California
1 review
0 helpful votes
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Kate Spade Cosmetic Bag
January 15, 2022

I've never ordered ordered from Tradsey before.
It was a good experience. Shipping was done in a timely manner. Would order from them again.

Date of experience: January 15, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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