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Tradesy

3.7

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Shoes
January 19, 2022

Received my shoes very late from the original date however I still received them and they are perfect!

Date of experience: January 18, 2022
California
1 review
0 helpful votes
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Tom Ford Sunglasses
January 19, 2022

It was exactly what I was looking for, so Thrilled to have them! Thank you!

Date of experience: January 18, 2022
Washington
1 review
0 helpful votes
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Prompt shipping!
January 19, 2022

Great customer service and prompt shipping! Nice dress.

Date of experience: January 18, 2022
Pennsylvania
1 review
0 helpful votes
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Excellent!
January 19, 2022

Smooth transaction with merchandise exactly as represented. A+++++++

Date of experience: January 18, 2022
Arizona
1 review
0 helpful votes
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LV hand bag
February 18, 2022

I received my handbag. I have concerns about its authenticity.

Date of experience: January 18, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items and have a zero-tolerance policy when it comes to inauthentic items. In cases that a buyer has authenticity concerns, they can file a misrepresentation claim within 4 days of delivery. I am happy to see you are currently working with our Authenticity Team.

Authenticity reviews take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

New York
1 review
0 helpful votes
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Acct suspended
February 18, 2022

Opened the account and it was suspended the same day. They have a fashion police user named Isaa snooping around making comments about the products and if you did not respond properly this Isaa person reports you and you are pretty much done. The bogus email reply that the company sends to verify this and that is just an excuse for the to sound politically diplomatic. They assume you are selling knockoff but cannot validate or prove it, but they will band you from selling on they platform without verification. All they needed to do is to ask me if I have a receipt for the item I listed (which I have), but nobody thought of it and this means that there are a bunch of clueless folks at this company that may need additional training...

Date of experience: January 18, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We really hope you’re staying healthy and well. We wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.

We're so sorry to hear about the negative experience with our team! We strive to provide excellent service 100% of the time, so we want to apologize if we came off as not helpful.

We can understand that having your account suspended would be upsetting. We will say that at Tradesy authenticity is one of our most important values. We pride ourselves on being a leader in providing a place for the buying and selling 100% authentic luxury items.

If you would like further clarity on the suspension of your account please do not hesitate to reach out to us at 844-988-7233, Monday-Friday from 7 AM- 3 PM PST, and any of our specialists would be happy to assist further

We certainly appreciate your feedback! We will be sure to share it with our team in hopes that we'll be able to use these opportunities to grow in the right direction.

New York
1 review
0 helpful votes
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The Suhali LV blue shoes
January 19, 2022

My experience is good with the seller. She has good customer service. She's communicate so well with me. Am happy with her service. The lv shoes is expensive after the discount the shoes is still expensive but I like. It's Thanks seller.

Date of experience: January 18, 2022
Texas
1 review
0 helpful votes
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Great experience
January 19, 2022

It was easy to track the orders and product that came was of great quality. Overall wonderful experience!

Date of experience: January 18, 2022
Colorado
1 review
0 helpful votes
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Vince for less
January 18, 2022

I follow this search, and found a blouse I had my eye on in the store, but found it on Tradesy for less than 1/3 the original price.

Date of experience: January 18, 2022
California
1 review
0 helpful votes
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Great experience
January 18, 2022

Came in safe and in new condition thank you. Shipping was also quick.

Date of experience: January 18, 2022
Connecticut
0 reviews
0 helpful votes
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Nice wallet
January 18, 2022

Got it for my husband as a gift. Loved it. I'm sure He'll love it too.

Date of experience: January 18, 2022
New Jersey
1 review
0 helpful votes
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Lululemon jacket
January 18, 2022

Jacket came in about 3 weeks and no damage was done. I love it!

Date of experience: January 18, 2022
Illinois
1 review
0 helpful votes
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My experience with Tradesy was excellent. Thank you very much for service.

Date of experience: January 18, 2022
Georgia
0 reviews
0 helpful votes
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My first Louis!
January 18, 2022

Rochelle sold me my first Louis and I could not be happier! She was so awesome and kind! My purse is in excellent condition.

Date of experience: January 18, 2022
New York
1 review
0 helpful votes
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Beautiful watch and extremely fast shipping! Thank you!

Date of experience: January 18, 2022
Texas
1 review
0 helpful votes
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Gorgeous
January 18, 2022

The bag is so stunning. I really appreciate that the seller included the original tags. Packaging was perfect and the bag in flawless. Will be purchasing again

Date of experience: January 18, 2022
Michigan
1 review
0 helpful votes
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Love the dress!
January 18, 2022

Love the dress - fit perfectly! Thank you for the fast shipping.

Date of experience: January 18, 2022
Colorado
2 reviews
0 helpful votes
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Great Experience
January 18, 2022

My purchase experience went well. The purse received was in excellent condition and I would purchase again!

Date of experience: January 18, 2022
New Jersey
1 review
0 helpful votes
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Thank You!
January 18, 2022

I have been searching for this dress for four years and I am elated to finally have one! Thank you so much for a wonderful order!

Date of experience: January 18, 2022
Illinois
0 reviews
0 helpful votes
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JW Anderson boots
January 18, 2022

The boots look great! They are exactly as described.

Date of experience: January 17, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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