Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Tradesy

Tradesy

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Tradesy?
grey stargrey stargrey stargrey stargrey star

Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Courtney N.
Unfollow Courtney N.
Share Review
Report Review

Perfect!
February 5, 2022

Perfect and just as described! Love it! Thank you!

Date of experience: February 5, 2022
Georgia
1 review
0 helpful votes
Follow Keta P.
Unfollow Keta P.
Share Review
Report Review

Love it
February 5, 2022

Great price, variety, shipping fast, easy to navigate

Date of experience: February 5, 2022
Minnesota
1 review
0 helpful votes
Follow Catherine H.
Unfollow Catherine H.
Share Review
Report Review

Thank you
February 5, 2022

Hello, I received my order on time, thank you. I look forward to wearing the earrings.

Date of experience: February 5, 2022
District of Columbia
2 reviews
0 helpful votes
Follow FADIA C.
Unfollow FADIA C.
Share Review
Report Review

Chloe bag order ID: 6687463
March 7, 2022

The delivery was quick, the bag was in good condition but It wasn't in the original dust bag and didn't get the ID card of the bag.

Date of experience: February 5, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Colorado
2 reviews
0 helpful votes
Follow Liz S.
Unfollow Liz S.
Share Review
Report Review

Vince Top
February 5, 2022

Seller was such a big help in determining if it would fit. Got here as promised and i am delighted! Will buy again from this seller :)

Date of experience: February 5, 2022
Nevada
1 review
0 helpful votes
Follow Carolynn D.
Unfollow Carolynn D.
Share Review
Report Review

Happy with purchase!
February 5, 2022

Product came quickly and is as described/pictured. Thank you!

Date of experience: February 5, 2022
New York
1 review
0 helpful votes
Follow Naomi L.
Unfollow Naomi L.
Share Review
Report Review

Great!
February 5, 2022

Great experience and product was as described and beautiful. I love it so much

Date of experience: February 5, 2022
Maryland
1 review
0 helpful votes
Follow Rachelle A.
Unfollow Rachelle A.
Share Review
Report Review

Great Deal!
February 5, 2022

Love it that I don't need to worry about item's authenticity

Date of experience: February 5, 2022
Oregon
1 review
0 helpful votes
Follow Melanie D.
Unfollow Melanie D.
Share Review
Report Review

Louie Vuitton checkbook cover
February 5, 2022

Perfect exactly what I was looking for. Happy with purchase

Date of experience: February 4, 2022
Delaware
1 review
0 helpful votes
Follow Camilo M.
Unfollow Camilo M.
Share Review
Report Review

Quick Delivery
February 5, 2022

Ordering was a smooth process and my purchase arrived in a couple days.

Date of experience: February 4, 2022
Illinois
1 review
0 helpful votes
Follow osama K.
Unfollow osama K.
Share Review
Report Review

Tradesy is the BEST!
February 4, 2022

Due to weather conditions my order was pushed back but in the end my items arrived in perfect condition.

Date of experience: February 4, 2022
Washington
1 review
0 helpful votes
Follow Ted M.
Unfollow Ted M.
Share Review
Report Review

My review
March 7, 2022

It was awful, horrible, unbelievably bad, I do this when I am in a hurry.

Date of experience: February 4, 2022
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.

If there's anything more you'd like to share that would help make your Tradesy experience better, please let us know - You can email us at [email protected] 7 days a week. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us, your feedback is everything.

New Jersey
1 review
0 helpful votes
Follow Bridget P.
Unfollow Bridget P.
Share Review
Report Review

Zimmerman dress
February 4, 2022

Easy, fast, product exactly as described! In love!

Date of experience: February 4, 2022
Florida
1 review
0 helpful votes
Follow Dori X.
Unfollow Dori X.
Share Review
Report Review

Tory Burch Earrings
February 4, 2022

Amazing! Overall great experience, fast shipping, and would purchase from them again. Item just as described and looked exactly like the picture.

Date of experience: February 4, 2022
New York
1 review
0 helpful votes
Follow Dawn S.
Unfollow Dawn S.
Share Review
Report Review

Great bag
February 4, 2022

Overall positive experience. Product was as described. Delivery was fast. No complaints.

Date of experience: February 4, 2022
Colorado
2 reviews
0 helpful votes
Follow Candice Z.
Unfollow Candice Z.
Share Review
Report Review

So easy!
February 4, 2022

Second time ordering items from Tradesy. Quick. Easy. No hassle.

Date of experience: February 4, 2022
Massachusetts
1 review
0 helpful votes
Follow Susan K.
Unfollow Susan K.
Share Review
Report Review

Gucci bag
February 4, 2022

Product delivered within a few days. Very timely…product was exactly as depicted on website.

Date of experience: February 4, 2022
New York
1 review
0 helpful votes
Follow Kristen T.
Unfollow Kristen T.
Share Review
Report Review

Just as ordered
February 4, 2022

Item was delivered in new condition just as described.

Date of experience: February 4, 2022
New Jersey
1 review
0 helpful votes
Follow Ria S.
Unfollow Ria S.
Share Review
Report Review

Gorgeous!
February 4, 2022

The purse was breathtaking and even more gorgeous in person l am glad to have this in my collection and will take good care of it

Date of experience: February 4, 2022
Pennsylvania
1 review
0 helpful votes
Follow Lara G.
Unfollow Lara G.
Share Review
Report Review

Neverfull GM-finally!
February 4, 2022

Very good-all three purchases were a great experience. Shipped promptly and followed delivery in my email.

Date of experience: February 4, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
See all photos