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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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I am delighted with my first-time experience with Tradesy. I got nice Dansko shoes at about 1/3 the price new and they look good! The delivery time was great, too.
Very happy no issues at all. Both orders were in perfect condition
Extremely easy-a lot of follow up and communication. Was very excited that my beautiful Louie Vuitton showed up a day early!
This site is horrible for sellers. The return policy is ridiculous along with their exorbitant fees. Here is my story. Sold item on Jan 11th shipped the next day. Buyer had access blocked so item delivery was delayed by 3 days and I had to contact the buyer of the problem. Buyer had the item for 3 days and then wanted to return. Before Covid Tradesy would pay you your money even if buyer returned and they would keep the item and sell it on their site. Now due to COVID they are sending the returns back to the sellers for the sellers to deal with it. So now the buyer has to send my item to the Tradesy hub and then Tradesy ships it back to me. Well I got an estimated date on return delivery but thenitem was a no show. I checked tracking on Fed Ex and it stated on Feb 3rd the label was unreadable. Informed by Fed Ex a new label would be printed with a new delivery date of Feb 8th. It is the 8th today so I checked tracking. Guess what no movement at all. I sold this item on Jan 11th and shipped the 12th. It will be one month without my item. This is poor business. If I did not check on my tracking then my item would still be lost in transit. Tradesy does not follow through when they are sending back your item. Also please look at the selling fees before you sell on this site. My fees on eBay are 11.7% total and a 10% discount back as a top rated seller with a store. Here you are paying 22.7% with all fees added together. They charge 2.9% just to send the money to your bank. Can you imagine... So this forces you to up your prices to cover their extremely high fees. I have been selling over 10 years online and this site has the highest fees and worst return policies. You will be without your item to resale for over a month. BEWARE
Tradesy stole my earnings by transferring my earning to a bank card that I don't own. I sold one Kenneth Cole coat on their website for $40 on Nov. 22,2021. I was supposed to receive earning of $15.74. I chose to receive my money by transferring to my bank debt card. But after two months I haven't seen the money in my account. I asked them via email. They said $15.74 was transferred to my Mastercard debt card ending 6976. However, ending 6976 is not the bank card number that I registered. I don't have a bank card ending with 6976. In order to trace where the money went, I asked them for the bank name associated with the Mastercard and full account number. But they refused to tell me any information about this card. They said it's company's policy not to give out card number. Okay I accept not telling the account number. But at least you should tell me the bank's name. But they said they can't tell me the bank name either. All they can prove this is my account is the bank provided them with my DOB. When I asked my bank, my bank said they will never give their customers DOB out to accept a wire in. Therefore, Tradesy either conducted fraud itself or with a fraudulent Mastercard company to steal earnings from the sellers. Be careful if you want to sell with this company.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so sorry for the trouble with transferring your earnings. If you require any further assistance with locating your earnings, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
Excellent. Sunglasses are great. Delivery was fast. My experience to date with Tradesy has been excellent.
Delivery was super fast, I received my handbag and instantly fell in love with it!
Great boots, authentic and super fast delivery! Thank you!
Easy, fast, will shop here again! Great shopping experience... totally recommend
These shoes appear to be unworn and were therefore quite a good value.
They do run a bit large but I can make them work with tightened straps and a heel insert.
Very happy and satisfied with the services. Will use this site again
Fast and easy and everything was packaged very securely!
Timely delivery, great packaging and just what I ordered and expected.
Hi There,
We recently received your feedback and wanted to follow up with you. We're happy to hear about your positive experience with us thus far!
If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
The bag outside is in fair condition. However, inside was full of some kind of mess like sawdust. It took a while to clean it out and even now it still is shedding this dusty film. I won't purchase again.
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Char,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We understand your frustration with the shipping delay and want to assure you when this happens we work tirelessly with the courier to file traces as well as claims to investigate where the item might be held, or, why the label isn't reading. Our goal is to escalate its safe delivery to you. Please rest assured we have notated your feedback in the hopes we can make this process as stellar as possible moving forward. It looks as though we have sent you an email to your personal email address with an update from our team.
We are so sorry for any disappointment regarding our commission structure. We believe that our competitive 19.8% commission fee coupled with our always-free listings allow more of the earnings from your Tradesy sale to end up in your pocket compared to most other resale options - both on and off the web. To further clarify, the 2.9% safe transfer fee is a fee charged from the payment processor that we use. This processing fee is covered by Tradesy at the time of check out when a buyer places an order, so there is, unfortunately, no way to waive this fee unless you decide to use your earnings to shop on Tradesy. Regardless, I will be sure to share your feedback with our Product Team in hopes that they will revisit the sellers' commission structure.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating, and we look forward to making it up to you.