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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I always enjoy browsing Tradesy for great deals. As soon as I saw this Vintage Gucci Supreme Garment bag, I had to have it. Received it it no time. Packed perfectly to protect it during transport. Almost perfect condition and at one hell of a price!
Awesome seller! The item was well-packaged and shipped quickly. The item was exactly as described. Great communication from the seller! Thank you!
I ordered what I wanted from accurate pictures with great descriptions of the items. Tradesy kept me updated with the status of my order and tracking information. Very pleased!
Super happy with the outcome. Fast shipping easy to buy and product was as described
Very excited was delivered as promised and as shown in pictures
Not happy with how it was left at back door. Not happy with how it was sent. Chanel box not new. Ripped at seam
Received my Tradesy order. Speedy delivery. Great quality.
I believe if I sold an item and my payment was scheduled "
No later than February 2" as it posted on my account I should not receive my payment on Feb 3 rd. So I would say your payment system is a little unreliable.
Shipped and delivered quickly! Great quality and came with all tags and in the box.
Stunning addition to my collection. It was an amazing deal! Thank you so much, I will be back for more!
I have been a member of Tradesy for a very long time, but never pushed the purchase button. Recently, I was just searching for some boots and after an image search on Google, the item led me to Tradesy. It was now or never to push that button.
Have been a buyer and a seller for several years... best one of its kind out there!
Best deals and selection of designer Chanel and Gucci
The item is authentic and exactly as described. It's in very good condition
Discovered handbag I had been seeking at a fair price, ordered and received in a whip stitch! Upon opening, a heartfelt notecard from the seller, Jennifer, accompanied the handbag, which added to the experience :)
I need it before Saturday and it came just in time and looks brand new
The shipping company totally screwed up the delivery & it took over a month to get my order but tradesy got it all figured out for me & stayed on top of it.
I did receive my item within 5 days however the versace packaging was ripped on the corners and the watch pillow display was dirty(it's white) and was ripped. This was a Valentine's gift
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Kimberly,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy and your latest purchase. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are so sorry to hear the courier left the item unattended, we know how frustrating this can be. Please know all items that are $500 and more on Tradesy do require a signature requested label, if you feel as though the courier mishandled the delivery please let us know at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you.
We are also terribly sorry to hear there is a rip at the seam of your item! Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. You can request a return for most items on Tradesy within 4 days from the date of delivery should you not be satisfied with your purchase. To do so please head to your "Purchases" page and click the "Start Return" button, then print out the pre-paid label and ship your item to our facility, where it will be inspected and processed.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!