TradeInnReviews 221

Just had the famous reply of my order has been lost etc etc. Wish I had seen the reviews earlier. They will try and take your money and Not Return it or the goods! Another low-life foreign scam. Will do everything I can to hurt their scamming business!

DO NOT BUY FROM THESE SCAMMERS! My delivery was supposed to be almost 3 weeks ago but the item wasn't even SHIPPED until 1 week after the latest delivery date they promised, and only arrived 18 days after the last delivery date they promised. I told them multiple times that it was too late as my event that I needed the gear for was already over (I orderd the items based on delivery being 2 weeks before my event) but they will not admit their fault and process a refund. Check the reviews on Trust pilot too - all the recent ones show how awful this comany is. Compare that to "4.6" star review on "verified reviews" on TradeInns website - this is also a scam as you have to request to write a review, and every time I've requested I have heard nothing back, so they clearly only allow people to review if they know it will be positive.
Tradeinn: If you accepted responsibility for fraudulently advertising shorter delivery times than you know you can fulfill, and provided refunds for these cases where delivery is weeks later than promised (a few days would be understandable) then maybe you would improve your reputation and gain back some customers, but based on my experience so far and if I am not provided with a FULL refund, I will make sure to continue publicising your terrible service so that others can be saved from falling victim to your scam.

Todos os artigos que comprei chegaram, e melhor, sempre na data prevista. A comunicação deles é excelente e os produtos são extremamente bons. Sempre compro por aqui, e os preços são os melhores. Recomendo muito.

Very poor customer service.
I bought a bike part from them due to their estimated 5 day delivery.
3 weeks after ordering from them, still no delivery.
They just respond with standard emails asking me to wait longer for delivery.
They refuse to refund my purchase costs.

My experience
Order *******
Showed Saltist MQ 3000 in stock, but when ordered was problem with supplier. Did not offer similar reel to replace.
Canelled the SaltistMQ 3000 and added Saltist MQ 4000 to order (and paid) was shown in stock.
Order dispatched without Saltist MQ 4000.
Their system not removed or cancel Saltist MQ 4000.
I as customer had not say in the decision.
I have to wait for close to 1000 euro refund and the logistics costs 30% of order cost. I have lost money on this order. What will be done?!?
Now less than 12 hours after dispatch both Saltist MQ4000 and Saltist MQ3000 are now listed in stock on site.

The site/company uses overt tatics and then block you or do not respond or offer explanation.

DO NOT TRUST THIS SITE WITH YOUR MONEY OR THEIR STOCK INDICATIONS.

I purchased ski poles in February and its been over 7 months... still haven't received my order... asked for a refund multiple times with no success... SCAM

I ordered a fishing reel. It was a 7-day challenge to do so, as all my payment methods the site does not accept, but I managed to make the order and fully pay for the product. On the second day they just cancelled the order (completely paid order) without a reason. I did get my money back, though I have never seen such horrible service in my entire life. They do not respond via email. They do not respond to calls. Unbelievable. Waste of time.

Well, the worst company, the worst customer service. I am from Italy and ordered Kettle, did not deliver. Tradinn company wants me to call Spain, I can't call Spain from here. The client agent did not help me.
They dont have option to cancel the order. The representative told me my refund would take 4 weeks. Bull$#*!. Dont buy anything from them

Do not go near these guys. There shipping dates are not true and the bill (when ordered) does not come close to the actual bill... customs etc. These people should be red flagged and taken off the web. There will be no responses to any complaints... they just say "check your tracking number".
TOTAL SCAM!

I had just ordered a flashlight from a Tradeinn website and then looked at the reviews here.
I was terrified. I thought "What have I done? I wanted to save a little money and now I've probably lost it all."
Instead, I received immediate emails from the site explaining when my package was going to be sent and when I'd receive it. It actually showed up a day early and was well packed and exactly what i ordered.
Now I didn't realize the website was based in Spain, and I probably would not have ordered if I knew that. It arrived in less than a week.
Anyway, maybe I was just lucky but I just wanted people reading this to know that I did have a very positive experience and saved about 40 per cent off the price of the flashlight on Amazon.

The item was promised to be delivered within 5 - 15 days, but even after 30 days the item has not yet been delivered to me, they provide a tracking option but you cannot track it since it is never updated in the site. After that they said that there are delays due to customs and they now say it takes 5 - 60 days for customs clearance. Not trustworthy, it now seems as if my money is wasted.

So after reading many reviews I was worried I would not receive my package. Albeit it was 4 weeks late from what the original date was. I realized it was coming from Amsterdam but I got my package and everything is as it is pictured. Love my new shoes. So if you're wanting a bit of a discount for quality products the wait is worth it. Just be prepared to wait!

Absolutely disgracegul delivery times and redundant customer service.
1st order no problem, 2nd order 5 weeks and nothing -
Never again

This is the silly, fake reply i got from a negative website review. Just so they continue the fake effort like they are a real company and steal from others. My order number is: ******* if you read this review. I will post a review daily until you send an email to my attn from the order info. ********************* Still need my order I do that was on all the chat room texts you never answered the last two weeks? Two things:

1- they only replied to the website but again with no contact info. No email, no telephone, no nothing.

2- i sent a text with all order information in their useless robot chat room no less than 12 times over one week. Not one reply except for an auto msg stating "no one is available now but they will be in contact with you". Total lie. No one responded for teo weeks and counting.

Review:

This company is the worst. No telephone number. No email support line at all. You literally cannot reach out to any human ever at any time. They have a "chat" box which is by a robot and is only open during some European hours but can't answer any real dialogue as it's a machine with auto answers. The worst! Their delivery of products has no tracking at all since they use the cheapest form of postage via a European government mail system. Any issue with your item and you can do nothing. I ordered my product in March. Heard nothing after paying them. Then in late June I get a notice that it shipped but took two weeks to get into USA. But then got a notice it was being returned for some reason. Is this a scam!? DO NOT BUY ON THIS SITE! I don't even believe the pics of the pretty warehouse they show. How can a company have no email and no customer service for consumer products?!

Reply on review only:
"We're sorry for any inconvenience this has caused, but in that case, we need you to submit your order number in your review so we can check the current status of your order and handle your issue.

Regards".

Chances are that if you are ordering many items, even if available. The order will take months to arrive due to the random availability of items. I've tried at 3 different times to order and none were successful (totally different orders at different times) one arrive 3 months late so I sent it back because I didn't needed it anymore. The 3rd one was available immediately and they kept pushing the delivery date. Once it got to August I just canceled the whole thing because they won't delivery the rest of the order in between... Ordered in March and waited till June to cancel because I had a lot of money "on hold" since they won't deliver.
Don't waste your time, don't order! Read the reviews even if you get your stuff it will arrive destroyed anyway.

"100% Satisfaction Guaranteed" and "Easy Returns" is a joke. I bought an $89 Mavic cycling helmet that didn't fit. The cost to return it was $219! How can they charge me $11.99 for shipping it to me and then charge me $219 for shipping it back? If you buy it, it's yours forever. Buy local and forget these jokers!

They INCAPABLE to RUN BUSINESS?
I made an order on 25 May 2022, Estimated Delivery date was 12June max,
Changed to 25Jun max,
Changed to 28June max,
Customer Service are SO UNPROFSIONAL they offered me refund after wasting 20 days from my life waiting for an item will never come!
That's SO unacceptable,
Their excuses are so silly and non sense!
Don't waste your time with them just go buy it from China will arrive faster and they have more efficient business practice...