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Tractor Supply Co

1.4

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Tractor Supply Co Reviews Summary

Tractor Supply Co has a rating of 1.4 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tractor Supply Co most frequently mention customer service, credit card and local store. Tractor Supply Co ranks 98th among Industrial Equipment sites.

service
72
value
58
shipping
42
returns
35
quality
51

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New Jersey
1 review
1 helpful vote
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Great service!
October 10, 2023

My dog and I visited the TSC in Middletown, NJ today after a romp at the beach. I have to say we were very happy with their customer service. At the cash register, LISA asked if she could give my dog a healthy treat. I agreed and my dog was extremely thankful! On our way to the van, I saw a TSC employee assisting the customer next to me. I kindly asked if PHIL could also help me when he was finished. He walked over to my van and lifted the heavy 45 pound bag of dog food into the trunk. I thanked him and told him he saved my back by lifting the bag for me!

Date of experience: October 9, 2023
New Jersey
1 review
1 helpful vote
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Credit Card Scam
October 9, 2023

I had a store credit card, that was set up on auto pay. Tractor supply went and closed my store account in order to assign me a new credit card with a totally new number. Be careful folks, they are changing store credit cards to visa credit cards without your permission. They say you have to refuse the credit card in order not to get it. I did not want a visa card. I already have enough cards. I think this is a total rip off and if they had charged me interest because the charges were not made on time I really would be livid. As it is, I am livid, because you should not send a notice for a credit card that you have to refuse in order not to get it.

Date of experience: October 9, 2023
New York
1 review
0 helpful votes
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Great place to shop
September 30, 2023

They were very good and helpful, I will go back to this store any time, I shop at Tractor Supply all the time they have just about anything that I want

Date of experience: September 29, 2023
West Virginia
1 review
0 helpful votes
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Needed propane.
September 20, 2023

Tractor supply is the nearest place for me to get propane and they close at 9 pm. I needed two 20 lb bottles filled. Get off work at 5:30 pm, drive to Tractor Supply and employee says they'll be right out. Then they tell me oh wait it's after 6, we can't sell propane after 6. There is nothing at the store or online stating this policy. You sell propane and you're open until 9 pm but you can't help me after 6 pm? Or maybe I should just take a day off from work to get my bottles filled? Better yet, if you can't sell me propane when it's 74 degrees and the sun is still shining because it's after 6 pm, you most certainly won't be selling me anything the rest of the day either. I won't shop there again.

Date of experience: September 20, 2023
Indiana
1 review
0 helpful votes
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Rude
September 20, 2023

The new manager is just rude she will walk in front of you. James is the best person I. The store...

Date of experience: September 20, 2023
Texas
1 review
0 helpful votes
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Customer service
September 20, 2023

Very helpful and give me all the information that I needed and all the benefits I get with the card with the company Employer name Lindsay

Date of experience: September 20, 2023
South Carolina
2 reviews
1 helpful vote
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Totally overcharged me.
September 15, 2023

I wanted to get a harness for my dog. I had looked up harnesses on line and the one I wanted was in Stock at my local store for $24.99. Went in to purchase it and got to the checkout and they tried to charge me $46.88 for it. Had to decline the purchase and go home and order it from Amazon.

Date of experience: September 14, 2023
Tennessee
2 reviews
0 helpful votes
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I like getting greeted, asked questions and personally walked to the product I'm looking for. That's customer service

Date of experience: August 31, 2023
Pennsylvania
1 review
7 helpful votes
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I would give 0 if possible. Tractor supply has cut employee benefits, 3 months before the end of the benefits year, interrupting fertility and family building efforts for families affected by cancer, injuries, stillborns, etc. They did this with no notice to allow employees to fullfill their medical treatments, and after most paid the high deductibles of the hig deductible plan. Don't support a complany that can't support it's own.

Date of experience: August 30, 2023
California
1 review
0 helpful votes
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Very helpful
August 25, 2023

Every time I go into tractor supply everyone is very knowledgeable, they greet me every time I walk in the door.

Date of experience: August 24, 2023
Colorado
1 review
0 helpful votes
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Bad experience
August 13, 2023

My whole family goes to the wilson n.c tractor supply weekly today we was embarrassed as the cashier had my doughter just 1 of them empty her pockets an looking at me to see if I had stolen anything because the beeper went off it always goes off when I go in to many different stores I have had metal in my body from an accident when I was 8yrs old an 99%of the time when I go in an out of a store it beeps I do not appreciate the embarrassment an looks we got from Kathy at register #2 today at store number1418

Date of experience: August 12, 2023
Iowa
2 reviews
0 helpful votes
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Grove City PA store
August 8, 2023

We were told by the manager at this location that there was no need to reserve 3 tons of wood pellets last week because they had plenty. Today after borrowing a trailer & making sure we had help to unload my husband went to pick up the pellets. Arrived at the store around 9:30am & was told they didn't have any all of the ones they had were reserved. The manager was a jerk when asked why didn't he tell us to reserve last week. So now we are headed to the Butler PA store 45 minutes away (Grove City is 15 minutes) to pick up our pellets.I would have gave a one star but Adam at Butler was very helpful.

Date of experience: August 7, 2023
Pennsylvania
1 review
2 helpful votes
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Rude Customer Service
August 1, 2023

I frequently visit Red Lion TCS, but I went to Rt 30 TSC Thursday afternoon 7/27, and the woman helping with chicks was rude and talked down to me. And when asked for specific chicks, she said, "You'll get the ones I'm able to catch first." I've only ever experienced positive, friendly, extremely helpful encounters at the Red Lion TSC, so I immediately left and won't be back to that specific store again.

Date of experience: August 1, 2023
Texas
1 review
0 helpful votes
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"Side lot closed"
July 28, 2023

Carthage, TX store was told at 4:30 in the afternoon that the "side lot was closed" and they could not sell me 6 cattle panels….as two employees stood at the checkout. After driving nearly 30 minutes this was beyond inconvenient. Never in my life have I heard of such a thing.

Date of experience: July 28, 2023
Oklahoma
1 review
0 helpful votes
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Neighbors
July 25, 2023

Tried to order 399.00 Greenworks mower, website wont accept address says call# so I called and they try to take order over the phone and fix address, i have had problems with card info saved to these sites before so I declined and asked if they could just fix address, very nice but entered wrong address anyway, again I couldn't fix it myself on website says to call# again, seems like a scam no local stores have the mower in stock and trying to get my card info, never gave card info,requested all other info deleted, will buy elsewhere, seems these reviews are correct, predict out of bus. Soon

Date of experience: July 25, 2023
Missouri
1 review
5 helpful votes
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Very dissatisfied
July 25, 2023

If I can shop elsewhere, I will! First off, they were not helpful in finding the item I was looking for. They had me running all over the store because they didn't know for sure where it was. Then my items rang up higher than the price marked. Had to argue with the cashier to get the marked price. He accused me of taking a tag from something else, when the tag clearly stated that it was the item in my hand. So beware of them charging you more than what items are marked!

Date of experience: July 24, 2023
Maine
2 reviews
0 helpful votes
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Purchased a grain,my horse needs online because the purchasing department REFUSES to carry in THEOR LOCAL store.July 6th,2023,,It is now 19th,still nothing.They delivered a large box on the 13th,i thought was the grain,however when my hubby pic'd it up,the weight definitely was NOT 50 POUNDS,, open it up,w/a tractor supply label,,,ITS FED-EX CLOTHING,,WTH?!NO GRAIN,,Call tractor supply the run around,tell me to call tennesse,I am in wisco,,call their,,the ooops,'sorry'' we'll ship it to the store to get it there faster,Ok i said,,it is now 14 days,still no grain,and when i calll,,''its comming,'' I swear to god, if my horse did not need this specific grain,,I WOULD NOT BE DOING BUSINESS W/THEM EVER AGAIN!,THEY ALLLL SAID,,SORRY,,NOT OUR FAULT,JMO,,MARYW

Date of experience: July 19, 2023
Maryland
1 review
3 helpful votes
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Awful website
July 18, 2023

Unbelievable bad website. I can drive to the store 20 minutes away faster than place an order. Slow and clumsy. Shouldn't take five minutes to sign in

Date of experience: July 18, 2023
Florida
1 review
0 helpful votes
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If you are looking for lawn mower belt don't look here 50% of limited stock are returned used beat up belts want full price for used items

Date of experience: July 9, 2023
Alabama
1 review
1 helpful vote
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Good service
July 8, 2023

The employees are always friendly and helpful at my store in Smyrna Delaware. The products that I buy are always a good quality. I have seen the negative reviews of the baby chic's. Raising them for back yard flock's most of my life. They always are well cared for in my store people complain about the amount of roosters. The labeling doesn't say anything about straight run or sex I don't understand why you would complain about something that is not promised.

Date of experience: July 8, 2023