TracFoneReviews 362

Just stay away
Just stay away
Just stay away
Just stay away
Just stay away
Just stay away
Just stay away
Just stay away

SO, disappointed in this co. Have been a customer for YEARS. Their service coverage is spotty & they've recently changed to Verizon only. I cannot get coverage unless I travel 10 miles from home. I have 1,1300 minutes left & I can't use them! U can't email this company. Live Chats u just go round in a circle explaining your problem over & over. I'm in auto enroll and will lose $435 due to not using their service. Stay away!
They refunded me $22 out of $430. It's like a scam!
We've spent LITERALLY 8 hrs. With foreign customer service reps.

I lost my cell phone on vacation and bought a temporary Tracfone to use to try to find my phone. A kind soul had found and returned my real cell phone - how kind, how gracious. But Tracfone? It was heinous to try to even activate the stupid thing. 38 minutes dealing with an inept language-barrier phone person - when I asked for a manager? Was disconnected. I only activated by going to a library to get their help (I was on vacation - not my town). Since then, I've gone on chat, telephoned again - always finding that they're inept, you can't understand their accent, they don't know what they're doing - what worthless trash. I will now feel better by putting this crap phone under my car wheel and driving the f**k over it. THEN I will feel better. What a horrible, trash, scum, worthless company. I teach college so I'd give them a 5 x's F-. TRASH.

After 14 months of service I tried to upgrade my phone with a dealer bought phone. It wasn't compatible with their network despite buying it from a TracFone contracted dealer. They did NOT resolve the issue so I changed plans. I was just going to use my old phone with a new provider. I was told by a customer service representative that my phone automatically unlocked locked after 1 year of service. Now I'm trying to use it on my new plan and their tacking on additional fees to give me the unlock code

If I could give them 0 stars, I would. My service dropped for no reason and the customer service lady basically got mad at me randomly even though I was being polite and ended the chat. Like lol who does that? I'm switching to Verizon. Tracfone has the WORST service and the WORST customer support out of any company. Thanks to them, I've just wasted my money, don't make the same mistake and go with a different company.

I had my first TracFone in 2001. My data never worked out of my home.
I just discountinued my service
To unlock my phone they wanted me to pay a fee of $150.00. What a rip off! My wife switched to another carrier a year ago and is very happy with her service now.
I wouldn't recommend TracFone to anyone...

3rd time I've had to activate a prepaid card by calling in instead of being able to load online. Yes it's a good deal price wise but this time I've lost $100.00. Called in, took the number from the back of the prepaid card, said it was activated and to close and restart my cell phone and my account was active and even gave me an end date! 9/28/2028. Just saw on this site that Verizon controls tracfone now. Had thought about going to Verizon... NOT NOW!

Absolutely terrible experience. I was trying to switch providers from this one to another one and they made it extremely impossible to do so. I had to call my previous provider to unlock my phone to use my new provider but the customer service worker was so disrespectful on the phone and tried to undermine my intelligence saying that I was incorrect and I was asking something extremely outlandish. Do not recommend this company at all.

Tracfone? Total systemic incompetence, complete lack of accountability or follow-up, and a severe language barrier with all customer service representatives--if you can comprehend one word of a sentence you're doing well. Over the past week I spent more than 20 hours attempting to activate my new Tracfone and get it working reliably, much of that with "high level" technical support. They were incapable of addressing my problems. I'm now attempting to return the phone for a refund and cancel my service, and that is turning out to be extremely difficult. Avoid them at all cost.

Wasted hours on phone calls to get new phone switched over from old phone. Still not working, and now, neither phone is working!
No chat available with customer service, and several attempted phone calls to company were dropped after a few seconds. I wished, I would have read all the negative reviews on tracfone before waiting time and my nerves on trying to fix this tracfone mess!

Got a text for a free phone upgrade from *******6437 I tried calling them for 2 hours after being run through the mill, I find out there is no free upgrade for this phone WTF! WHY WOULD THEY SEND ME A TEXT FOR A FREE UPGRADE WHEN IT WAS A BUNCH OF BULL? WHAT A WAST OF MY TIME. $#*!S!

Tracfone bothers for payment way before its due and I paid 2 days before its due then they canceled service and won't give a refund

Been with Tracfone for years. Got a new $159.00 Motorola from them, wont connect while on the road literally next to tower. Help line no help wont replace phone essentially telling me to bad and to get a new phone. Are they nuts? New phone doesn't work so get another one.

HORRIBLE customer service! After two years STILL can NOT use my dat due to iphone10 not being compatible w tracfone computer system! So no internet coverage! Signal when talking is also sketchy, half the time can't make calls or receive. Spoke w tracfone and total hours spent dealing w this issue is over 100 hrs! The reps just transfer from one person to the other.

I've called several times each time they hang up or put me on hold not fixing the issue I can not receive calls or text I payed for the 15 dollar plan in which I have yet to receive. They will not give me a refund or let me turn in this phone for a new one

Service works fine when working. If you have a question or require technical support be prepared to spend untold hours on the phone. Most likely get bounced around to several agents all of whom read from a script. Repeat themselves many times and this is if you can understand them in the first place. To top it off they recently truncated service without warning ostensibly due to a takeover by Verizon. After two days and working myself up to supposedly manager level support things actually got worse. Only comm left was being able to receive text from TracFone and now even that is gone. After 6 or 7 years BYE BYE TracFone!

I have had three phones with Tracfone for five plus years, overall the service sucks on all ends, my mother had a serious emergency and needed her phone the tracfone somehow has a bunch of sudden restrictions and would not let her make or receive calls or text, I know all the info on the phone is current because I pay the bill. I'm going to T Mobile that was the last draw I will always talk down on tracfone from here on out because of what there error did to my mother. My name is David Banfy call anytime of you want the full story *******398, I'm switching to T Mobile but will be keeping my number. I stand by my statement Tracfone has lost my business for good and is the worst service out there, thank you for letting my family and I down at a time when I need the service the most

I had lost my phone and called to cancel and Tracphone said they could not cancel without the phone number of phone and couldn't even look me up with my credit card and name info. They told me the only way they would cancel was if my bank called them and told them to stop charging me as a customer because he doesn't have phone or use your service. Do not use your bank card for this company only a prepaid credit card since it is next to impossible for them to look you up without your phone or sim number. They dont even have the ability to look you up with you credit card # or your name.

I have used tracfoen for over 20 years, recently they have changed their customer service to poor. In the past you could speak to someone quickly and get your issue solved in one call. Recently I purchased a new iPhone from tracfone with a promotion of 6 months free service ($25 dollar plan unlimited talk/text 2 gb data) I spend countless hours before I got my unlimited talk and text. And then still more hours before I got 9 gb of the 12 gb that I was to get. I have given up on trying to get the 3gb. Seriously believe they know most people will give up. I love the no contract and the price, I buy the year plan so that I dont have to think about it for the year. Works great everywheres I go across the USA (uses Verizon lines) cost me about $200 per year. As long as you dont have to deal with their terrible customer Service your fine.