TracFoneReviews 362

I have had the same phone# since 1998. TracFone has allowed my phone# to be ported to a different provider 6 times over the last 15 months

Never had a problem with them until they were doing a network upgrade. After my new sim, parts of my info disappeared, no record of my last payment and my number couldn't get released. Now I have to update all my profiles etc. Tracfone is sloppy and suss!

This has got to be the worse experience with service. There phone wont connect to signal. I call them for a replacement. They test the phone everyday I called in one week every time i call them. They fail to fix. Told me to buy new SIMM which was $38 - they fail to remedy issue. They stonewall on giving me a replacement phone and refund on SIMM they told me was the problem. They drop your call when they pretend to be preparing to send you a replacement for the first piece of junk $179 Moto G Stylus. Now I am going to go the legal route to get what I paid for. TracFone doesn't deserve a one star rating either.

Purchased phone from Tracfone website. Phone keeps shutting down and restarting after several phone calls to Tracphone and factory reset it is still doing the same thing. Going to just take a loss on cost of phone and go elsewhere. Stay away from the phones they sell it was not a refurbished phone. Highly recommend you go elsewhere very dissatisfied customer after approx 3 years.

Tracfone outsources their call centers to foreign countries where you can barely understand the agents speaking to you. One day Tracfone randomly discontinued the phone I bought from them, and they said I can no longer use it with their service. They offered to send me a new phone, but the process of them "verifying" my account was so shoddy and inefficient that they couldn't successfully send a simple text to me to verify it, and they have no alternative way to verify it, so I never got the new phone. Do yourself a favor and go to U.S. Mobile instead. You will have a functional, headache-free experience..

I went to refill my Tracfone's minutes and service time using a card purchased at Walmart. I did this on the Tracfone web site and was told there that the refill was successful. Only problem was that the phone no longer makes or receives calls. I was then told by Tracfone's so-called "customer service" that my phone was no longer compatible with my local cell service. When I asked about a refund, I was told to go to Walmart, but, of course, the card is non-refundable. Tracfone has essentially stolen $20 from me.
Unless you enjoy being ripped off, there is no reason to use Tracfone. Also, when making other telecommunication decisions (TV, Internet, etc.) remember that Verizon owns Tracfone. Do you want to do business with a company like this?

Tracfone can not resolve problems with phones and customers. Tracfone customer service is in the Philippines and it is difficult to understand and hear their agents. Agents work from a script and can not do anything beyond their script.

Continuing problems can not be solved at their customer service level. Calling their headquarters in Flordia is not options since they connect you to their resolution team.

I finally filed a complaint with the FCC that seems to have gotten some action but still unresolved issues. I have been contact by more than 64 people from Tracfone to correct the problem and each person refers the issue to a higher level. This has NOT solve the problem.

The upside is once the FCC gets involved Tracfone must reply and take care of the problem or the FCC steps in on the consumer behalf and gets the problem cared for.

My suggest is one call to Tracfone and then file an FCC complaint.

Plan: $20/month prepaid Tracfone plan (unlimited talk, text with 1GB of data that can be rolled over from month to month without any restriction/limitation--the only reason I have stayed with Tracfone based on my usage at a given time period).

What happened: Tracfone took all my saved/rollover data away (about 30GB saved up over a long time so I can use it for GPS navigation across the U.S. and Canada on vacation). The reason given: "you have not used it yet, so we are taking it away"--contrary to the promises the company has made to customers--bait and switch deceptive practice, right? Not surprised that they are paying $40 million for a class action lawsuit on empty/hollow practices of unlimited data.

Attempts for a resolution: contacted Tracfone multiple times hoping to get it resolved--get all the data that I have paid for and saved up back, but to no avail. Tracfone staff and supervisors all gave my inquiries the complete disregard, some behaved rudely to say the least, I was always bounced around then hang up on. Time to switch to a different phone provider that is much more trustworthy.

WARNING: The keyword with Tracfone is data which they do not seem to have when they bait you for your money--Tracfone wants your money every month, the more the merrier, but the company uses bait and switch method to steal your promised data away after they pocketed your money. RED ALERT: sign up with Tracfone at your own risk!

Customer service: outsourced to foreign countries. Often times substandard, nonprofessional, and clueless, on top of that you may get nasty attitudes if you hope to get something resolved. Completely disappointed, not worth the money I have paid for, nor the time I have to put tons of aside to hope to get issues addressed. I am running for the hills, and already chosen a different provider.

Last year I had a tracfone that worked while I was visiting the US for the summer. I had no issues with this phone. This summer, I returned to the US tried to get my existing tracfone re-activated and spent countless hours on the phone with customer service and they could not activate it.
I purchased a new tracfone for $39.99 as they said this should solve the problem. IT DID NOT. I spent more hours on the phone with customer support to try and get it activated. Finally after all attempts failed, and getting disconnected SEVERAL times while I was being transferred to their refunds department, I was told to mail the defective phone to INGRAM Micro in Indiana. I was promised I would receive a refund for the cost of the phone plus the airtime I had purchased.
I waited 2 weeks for the credit to my account. It NEVER arrived. I just spent 3 hours this morning (1.20 hours on hold) and 1 disconnect to finally reach the refund manager. And she refused to issue me a refund.
DO NOT USE TRACFONE.

I enrolled in auto refill because of a discount offer of $5.00 per month. After signing up, I did not receive the discount. I added my credit card information and the offer "magically" disappeared. I called customer service and no less than 3 people hung up on me when I tried to get the issue resolved. Now, I am trying to get a refund for my entire service and disconnect my service. Please be careful with this company. They are extremely unprofessional.
UPDATE: The problem has been solved. I was given what was previously promised and 2 months free service for the inconveniences. All is well. Thank you!

You will be unable to access if you happen to be out of the country when the renewal date comes up. I attempted to renew my "plan" but of course the phone would not work so I used their chat service which was totally useless and a waste of time. I phoned them on a land line and used their callback service (they never called back) and I as well tried to renew via their webpage but was unable as my "plan" was not accessible there. I had got the service originally for emergencies but thankfully never needed to use except on rare occasions but renewed each year and ended up with close to 10,000 minutes, right thousand, but because of the above problems in reaching Tracfone lost them all. I would not recommend and will not continue to deal with them. There are other options less expensive and I hope have a better customer service. BTW The first phone I got from them caught on fire and was destroyed plus damaged my desk.

I used Tracfone's automated service to change my phone number because I was getting a lot of spam calls. When I did, I somehow lost all my minutes/messages/data. I called Tracfone. I had just purchased an annual plan two weeks before. I spent more than 2 hours on chat getting passed from rep to rep. Finally one of them partially restored my balance (about half). I was told to call the 800 # to get the rest restored. I spent another 2 hours again getting passed from rep to rep. I was also told that they could not see how many minutes I previously had because the number had changed. Two hours later, I was finally told that they would NOT restore any additional minutes. Every rep I spoke with was kind and understanding, but seemed unable to anything. I am now done with Tracfone.

I have been a customer of Tracfone for about four (4) years. When I first joined they seemed great; however, they have gone down steadliy ever since. So, going on my merry way, I get a text message from Tracfone telling me I need to get a new SIM card because they were bought by Verizon. I asked friends that were long time Tracfone customers if they recieved that notice. No one did. So, I ignored figuring it was some SNAFU. Then I get a text saying they were going to begin degrading my cell phone by removing certain functions/services if I didn't get a new SIM card. Again, friends received nothing. So, I get a new SIM card. I hadn't installed it for a couple days and get another threat from Tracfone that says if I didn't install the SIM they would take away a free month offer and "install it by force!" Where are we living now (USSR, China), what gives? Okay, so I call them again and again after getting the run around by poor English speaking operators. Agent says; "Just install new SIM and away you go!" Are you sure? "Yes!" So, I install and poof, away I DIDN'T go! After on the home phone with Tracfone for two (2) hours, getting hung up on several times, never getting anyone that could speak clear English, never received any emails they stated they sent me (to home computer), the cell phone begins to work. Have no idea how that happened. I will begin to look for another carrier immediatley. If this is the way Verizon does business, it definitely won't be them! If I could vote 0 stars here I would.

Tracfone has drug my grandpa out now for over 3 months and are now refusing to give a refund. They claim he used a 3rd party to renew his 1 year plan, which HE DID NOT. They don't want to verify his account because he's been without a phone and there's been no activity ( CAN"T ACTIVATE THE PHONE THEY FORCED HIM INTO)in over 90 days. I have spent countless hours trying to get him a WORKING phone and they do nothing for him! DO NOT USE! They take advantage of elderly people and do nothing to assist you other than follow their bogus "SCRIPTED" BS. And if you ask for a manager, more times than not, they will hang up on you after you've been on hold for a half hour.
BIGGEST FRAUD OUT THERE!

Have been with Tracfone for over 25 years and things were OK. Lately customer service has gone down the tube, they are rude and inconsiderate. They are always trying to sell something you already have. Had over 6000 minutes and they wanted me to buy a card. They turned my phone off when they were supposed to be taking money from my account to pay the bill. They wanted to sell me another card to reinstate the phone and when I refused, they hung up on me. So much for customer service.

Just... Don't do it. It's cheap for a reason. I've never experienced worse customer service in my life. It is nearly impossible to get anything resolved. Been using Tracfone for a few years now. It was fine when no issues came up. But when I need a problem solved or something refunded, forget about it. Not worth the hours and hours on the phone, stressing over getting your phone working, and endless repetitive customer service agents transferring you to a "higher department" to help you. I ran out of data a few months ago, and purchased 1gb of data just to tide me over until my plan refilled in a couple weeks. After purchasing, my phone still didn't have data. So I foolishly bought another 1gb, nope, that didn't go through either. When I went into my account, I saw my "current plan" with no data, but then I clicked a tab to "show more", and I see another plan pop up. What the hell, why do I have two plans? This one was labelled "other plan", and specified the benefits from the other plan would rollover once the service ended for my current plan. Well, it's been a few months, and that hasn't happened. Fast forward to now, I had to reload my data, and thought, "maybe that was just a one time issue", so I bought 1gb of data. Nope. Here I am, yet again, with no data, and it's all just slowly collecting in this other plan which now has 3gbs, that I have absolutely no access to. I've talked with customer service I don't know how long, but I swear to god none of them know what colour the sky is. It is like playing a game of red rover with a brick wall. You just cannot get through to them. At least I haven't. I have such a simple request. I need data, I have the data, just move it or refund me. It should not be this difficult. The amount of energy I've given to this sesame street company is depressing. I'm changing my service. I hope for everyone's sake that this company gets run into the ground. If you are a current customer and haven't had any issues like this yet, you will.

Perchased new tracfone with 1.5 g 1500 min 1500 text. Tried to switch old number to new phone. They messed up activaded new phone with new number. When a tried to get old number switched to new phone they said since new phone was activaded I would loose my 1.5 gig 1500 min 1500 text and one year service. Can't live with that If I am loosing all that I am sending phone back and going to another service. Hope your experience is better than mine.

I had Tracfone and everything was fine until the first of the year. Finally dragged out of them the fact that 5G and LTE service was updated and all past Sim Cards needed replacing. We purchased new cards and you could only Text but no calls and Data that failed. I tried over and over again but no one could come up with anything. I got cut off from their Tech support so many times it make my head swim. I left them and went to another company only to find they were on T-Mobile which is crap in the South so I went back to Tracfone to see if maybe coming back would make a difference. Even worse. They can't help you with the initial Rep so they try and transfer you to the next station of Tech Support only to drop your call every time. You can't get anywhere with these people since they can't even operate land lines!

Purchased new phone Moto G Power had 1 year warranty. Unfortunately, screen was broken and returned. Received Moto E refurbished phone. 2 years older, smaller screen, less memory and poorer quality camera (2 cameras instead of 3 cameras). After speaking for hours and over 30 customer service representatives they had me reship to them the replacement phone. Customer service failed in keeping information stored in ticket number they gave me to keep track of the information given and they never had the information. Always had to go over same information time after time. After 2 months without phone I called again with them promising they would resend me the original phone. After waiting they ended up sending me another phone I did not want. The replacement phone was refurbished and cheaper than what I originally paid for. Brand new it is $58 dollars but they wanted to force me to keep it and gave me the run around in giving me my money back. Very disappointed and frustrated. Poor service.