Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TopResume

TopResume

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.


How would you rate TopResume?
grey stargrey stargrey stargrey stargrey star

TopResume Reviews Summary

TopResume has a rating of 4.6 stars from 5,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 6th among Resume sites.

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Luis A.
Unfollow Luis A.
Share Review
Report Review

She drafted a very professional cover letter and resume.

Date of experience: April 7, 2016
Michigan
1 review
0 helpful votes
Follow sharon m.
Unfollow sharon m.
Share Review
Report Review

I had a great experience working with TopResume. I'm so glad I chose them to work with my resume! April did an amazing job! My resume improved a lot! Also, during the process to gather information for her, I was able to identify achievements that I did and that was very useful for my interviews. As soon as I send my new resume, I got two interviews in the same week. I totally recommend this website they are professionals that will make you succeed,

Date of experience: April 7, 2016
Qatar
1 review
0 helpful votes
Follow zaid k.
Unfollow zaid k.
Share Review
Report Review

Good Experience
April 7, 2016

I wanted help on making my professional experiences stand out. TopResume helped me on my journey to achieve a professional profile. I-Li B was one of the writer coordinator which help on my journey.

Zaid

Date of experience: April 7, 2016
California
1 review
0 helpful votes
Follow Claudiu S.
Unfollow Claudiu S.
Share Review
Report Review

Highly recommended
April 7, 2016

Patricia did an excellent job! My resume looks great now.

Date of experience: April 7, 2016
Australia
1 review
0 helpful votes
Follow Kapil J.
Unfollow Kapil J.
Share Review
Report Review

Superb Service
April 6, 2016

I enrolled for Career Evolution Resume Writing package with Top Resume. I am very much impressed with the service level they offered to me. Back end technical team is highly skilled and understands the current market trend very well. I was given sufficient time for review the first draft and all my suggestions were incorporated in the final version after discussion.

I am satisfied with the service levels of TopResume and I have no reservations to recommend this company to anyone.

Date of experience: April 5, 2016
Missouri
1 review
0 helpful votes
Follow Matthew W.
Unfollow Matthew W.
Share Review
Report Review

Resume review
April 6, 2016

TopResume did a great check helping me with my resume and responding quickly with updates.

Date of experience: April 5, 2016
New York
1 review
0 helpful votes
Follow Alexia S.
Unfollow Alexia S.
Share Review
Report Review

Great service!
April 5, 2016

The service was very quick and I was very impressed with the finished product!

Date of experience: April 5, 2016
California
1 review
0 helpful votes
Follow Judith W.
Unfollow Judith W.
Share Review
Report Review

Resume Services
April 5, 2016

I got a free & honest resume appraisal. I used the service & got a quick & an amazing resume, which resulted in 3 interview so far. I highly recommend this company.

Date of experience: April 4, 2016
Florida
1 review
2 helpful votes
Follow Alex G.
Unfollow Alex G.
Share Review
Report Review

Dissapointing!
April 1, 2016

I hired them once they sent me a good discount, so I hired the most complete package which assures you to have a Top reviewer, a LinkedIn profile, a "cover letter" and all the edition service of your Resume.
I found that they collected very effectively my money. But after I sent them all my information, which was extense, they took several days to contact me back. It surprised me that they sent me a draft version of my CV and a "cover letter" that were a complete joke
It was evident that they did not even read my resume, because they included a fifth of my work experience and one third of my studies, but what really pissed me off was that the CV they sent me was 90% different of my experience & Skills, and the cover letter they sent me, was totally not applicable to me.
I complained about this, they replied 4 days later (they only give you 7 days to review) with a newer version, which was a little bit more complete, but was still oriented to other type of person, not alligned to my experience. I sent my comments immediately back, and then I received a newer version (3 days later) after the deadline to review. They just sent me a notice saying "since your time to review has ended, we have concluded our services with you". I complained back and I never heard from them again.
Beware of this Fraud company!

Date of experience: April 1, 2016
Chris W. TopResume Rep
over a year old

Hi Alex, Thank you for making us aware of the issues you encountered. We would like to make it right. To ensure that I get you taken care of, I will need your full name, email address, and order number. If you could please send us a direct message on Facebook with that information, we'll get you taken care of right away. Thank you in advance.

New York
1 review
0 helpful votes
Follow Tom O.
Unfollow Tom O.
Share Review
Report Review

Excellent service
April 2, 2016

Sarah was my writer and she did a fantastic job with my resume, cover letter and LinkedIn profile. She was very prompted and she nailed in on the very first try.

Tom O

Date of experience: April 1, 2016
Pennsylvania
2 reviews
3 helpful votes
Follow Dolores R.
Unfollow Dolores R.
Share Review
Report Review

Can I get a refund.? I was not satisfied with the results. Too confusing. They seemed to reword a lot of my own. Also, the cover letter is wordy with a run on sentence.

Date of experience: March 31, 2016
Chris W. TopResume Rep
over a year old

Hi Dolores, Thank you for sharing your honest feedback. To get you taken care of, we'll need the following information: your full name, email address, and order number. If you could please provide that information is a direct message on our Facebook page we'll get this sorted out as soon as possible.

Connecticut
1 review
0 helpful votes
Follow jay r.
Unfollow jay r.
Share Review
Report Review

TopResume updated and revamped my CV within the time frame mentioned and did a fantastic job. Recruiters even mentioned "I think your CV looks phenomenal to be honest" more than once.

I highly recommend TopResume. The cost is very reasonable compared to so many others out there. The services provided are of better value than others costing so much more. My research paid off on who to choose to re-write my CV.

Regards, JR

Date of experience: March 31, 2016
Florida
1 review
0 helpful votes
Follow Mark N.
Unfollow Mark N.
Share Review
Report Review

I worked with Sarah at Top Resume on the EXECUTIVE PRIORITY package. I'll keep my review short. As soon as started distributing my new resume and updated my LinkedIn profile, not only did I immediately begin to get more interest, the quality of that interest increased dramatically. I stated having completely new conversations about much higher level roles. I would absolutely use them again, AND I am recommending them to everyone.

Date of experience: March 31, 2016
California
1 review
0 helpful votes
Follow Shiroh N.
Unfollow Shiroh N.
Share Review
Report Review

Great Experience!
March 31, 2016

Top resume exceeded my expectations. Thank you Betsy and Brandy for doing an amazing job. My resume sounds and looks fresh and polished, hell I would hire me, lol. I will definitely be recommending it to family and friends.

Date of experience: March 30, 2016
Massachusetts
1 review
0 helpful votes
Follow Patricia L.
Unfollow Patricia L.
Share Review
Report Review

Amazing job
March 31, 2016

My resume looks awesome. I also got the cover letter and the LinkedIn profile. What an amazing job my writer did. You should try this too. You won't regret it.

Date of experience: March 30, 2016
Florida
1 review
0 helpful votes
Follow nelitza m.
Unfollow nelitza m.
Share Review
Report Review

Good decision
March 30, 2016

It was a good decision to contact Top Resume and put my "old" Resume in their hands, very good response time and EXCELLENT final results!
100% Recomended

Date of experience: March 30, 2016
California
1 review
5 helpful votes
Follow K F.
Unfollow K F.
Share Review
Report Review

First let me say I wanted to believe in their sell points so I signed up for all of their package. 24 hour turnaround, all the letters and resume, the Linkedin etc.

They did not understand their own features 24 hour turn around means just that. I basically got my 1st draft 4 plus days later and that resume had non of the job titles I worked. I was like this is a nice resume for and operational development person, where my jobs were in purchasing -planning - warehousing and inventory. I was like did you even read my resume. So I ended up pulling down an example from their site. I said this is more me - my writer nearly re-wrote my resume based on the information I supplied to him. NICE JOB, I didn't even have to pay for the example lol.

Okay so then the writer sends me my revised resume and cover letter, again communication issues in it but worse of all it is not compatible. Further letters were not spell checking even and there miss-spelled words and language that wasn't write.

The company basically said they would credit me for the turn around $125, have not received it. I was told they would post my new resume to job boards and that wasn't done unless you call the truck driving jobs that are all of a sudden coming to my inbox.

I am totally dissatisfied. I want a full refund from this company. OH and if you like spending this much money and not have a phone number to call by all means give them your money as they will not follow through in a timely manner or work with you. They will just tell you the time has expired to work on the re-work. DO NOT I REPEAT DO NOT use this service.

Date of experience: March 29, 2016
Chris W. TopResume Rep
over a year old

Hi, We are truly sorry to hear about the negative experience you had and we'd like to make it right. To connect you with a rep right away I will need your full name, email address, and order number. If you could please provide that via direct message on our Facebook page we'll get you taken care of right away! Thank you in advance.

Washington
1 review
0 helpful votes
Follow Mikala W.
Unfollow Mikala W.
Share Review
Report Review

Awesome
March 29, 2016

I was very pleased with the work. Jennifer was Great!

Date of experience: March 29, 2016
New York
1 review
1 helpful vote
Follow Gina J.
Unfollow Gina J.
Share Review
Report Review

It is worth it!
March 29, 2016

Before getting my resume done at TopResume, I thought that by using a resume program and doing it myself my education and experience would be the selling point and I would be ok. NOT! I was getting nothing not even rejection emails. I found TopResume from a job search engine and I was little apprehensive because I didn't think someone was really going to look it over. I am so thankful that I did, Cheryl(TopResume Writer) captured all the focal points and made my resume speak volumes. Since Feb 2016 I've had 2 phone interviews with one being in Georgia where we are looking to relocate. Thank you TopResume and Cheryl it was truly worth it!

Gina L

Date of experience: March 29, 2016
Jamaica
2 reviews
0 helpful votes
Follow Desreen M.
Unfollow Desreen M.
Share Review
Report Review

Great Service
March 29, 2016

I love my new resume, it looks and sound so very professional. I have asked TopResume to rewrite my resume as I did not have the time or the "know how" for this type of professional market and I got the best service for which I am a stickler for. Not only did they responded in a timely manner, I got the best reviewer, who worked tirelessly to assist me. I am so proud of my resume and cover letter, not to mention my LinkedIn page.

I am glad I used TopResume, they are good!

Date of experience: March 29, 2016