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TopResume

4.6

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.


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TopResume Reviews Summary

TopResume has a rating of 4.6 stars from 5,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 6th among Resume sites.

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New Jersey
1 review
0 helpful votes
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Great!
August 29, 2017

Great service! I've had the same resume for years and finally decided it wa time for an update. Topresume writers were very professional and fast. Answered questions and drafts in a timely manner! Would definitely recommend!

Date of experience: August 29, 2017
India
1 review
0 helpful votes
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A Professional Resume
August 29, 2017

I am glad to avail of topresume services for my resume writing, I am highly satisfied with their professional approach and my resume writer who very well coordinated with me at every aspect of writing my resume. Hoping to get a job offer soon with thios professional resume

Date of experience: August 29, 2017
Argentina
1 review
0 helpful votes
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I was looking for job opportunities when I got the chance to get my resume reviewed for free by Top Resume. Emily G. Did a great job pointing out many things on it. She gave me a different perspective and pretty much gave me the employers point of view which it was not what I expected. I really appreciate her feedback and was able to send back some questions. English is not my native language so I took her feedback serious. I would definitely recommend.

Date of experience: August 28, 2017
Texas
2 reviews
9 helpful votes
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Pathetic and condescending customer service
August 25, 2017
Updated review

I tried to reach out to these people to ask them to write a professional resume that was up to business standards. Erica N is the most condescending person I dealt with via email because of course they don't ever answer the phones. The cute little message someone sent me on here assuring me they wanted to help never contacted me. The version I received showed version 1 because they screwed up my resume so many times, they agreed to start over and the last email I received said I had exhausted my revision allotments and they refused to continue, even with an email showing "VERSION 1". Stay far, far away and don't pay this fraudulent company any money. You will only have heartache and stress. I hired a much more professional company who created an outstanding resume, cover letter, LinkedIn profile and they send my perfected resume out to 1000's of recruiters for about $100 more for what I paid these jokers to do. Look at the reviews on sitejabber; they are all carbon copies of my experiences, I only wish I saw this site first. I can 100% say every negative thing I have read turned out to be absolutely accurate with my horrible, horrible experience.

Date of experience: August 25, 2017

Do not pay any money to this company. They do not answer the phone or return voice mails. I have wasted $219 and 21 miserable days of my life. The first writer did a fair job at best and did not understand my industry. I never had any collaboration nor did they read my response in emails. I then had to file a complaint with the Federal Trade Commission and I immediately got called. I was advised their TOS state they don't refund any money. I was assured I would get a re-write by a person who is in my industry. The first draft came out that a 3 year old could have written. I expressed my dissatisfaction and begged to have it re-done after provided an hours worth of critique of my time and sending back the marked up version. The next draft got even worse. Do not waste your time, money or effort on this fraudulent company. You are better off doing it yourself online. My best advice to anyone is to contact the CFPB (Consumers Finance Protection Bureau) and lodge a complaint against this company. Their website is nothing but lies.

Date of experience: August 13, 2017
Mississippi
1 review
0 helpful votes
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Don't do it
August 25, 2017

There were mistakes in the resume, sentences that did not make sense and it would not be one I would want to send out with my name on it. Sent it back for corrections and got more of the same. Asked for a refund they and said no but would connect me with a new resume writer. Ummm, no thank you

Date of experience: August 25, 2017
Chris W. TopResume Rep
over a year old

Hi Megan, We're sorry to hear that you weren't satisfied with our services and didn't want to work with a new writer! If you've changed your mind or would like to discuss further, please feel free to contact us. You can call us on our toll free line at 1-800-604-1929. You can also contact us by sending an email to [email protected].

Colorado
1 review
1 helpful vote
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Very Professional!
August 25, 2017

I was very pleased with the documents that Traci at TopResume did for me. She rewrote and reformatted my resume, wrote my cover letter and wrote my LinkedIn page. She worked so well with me on tweaking the documents. I had all of my final products in just over a week. I highly recommend TopResume. In addition, I thought the pricing was very reasonable.

Date of experience: August 25, 2017
New York
1 review
0 helpful votes
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Resume Critique
August 25, 2017

I was offered to get my resume critiqued by Topresume for free and I said sure why not. I am really glad I did. It didn't take to long for Katie to go over my resume and she was able to give very helpful information about my resume as well as how employers see my resume. I've had a basic resume that I have been using for awhile, but with Katie's advice it opened my eyes on how to make it better and it all made sense. What is even better is that they give you the opportunity to respond back and ask questions that really helps. I have Topresume 5 stars because even as a free service to look over my resume they have helped me to understand what employers are looking at and how I can better my resume to get more responses from better employees that can impact my career and my life.

Date of experience: August 24, 2017
California
1 review
0 helpful votes
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The resume re-write they sent included typos, grammar errors, and even listed a company I had not worked at. They refused to refund my money. AWFUL!

Date of experience: August 24, 2017
Chris W. TopResume Rep
over a year old

Hi Mark, We're sorry to hear that you weren't satisfied with your experience. Please feel free to contact us if you would like to continue the discussion and get this sorted out. You can call us on our toll free line at 1-800-604-1929. You can also contact us by sending an email to [email protected].

Texas
1 review
3 helpful votes
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Dreadful experience!
August 24, 2017

Dreadful experience. I had the impression that the work has been performed by a robot or a software and not and actual person. While I understand that it is necessary to use appropriate terminology, many paragraphs of my CV were saturated with bombastic words that did not make sense at all! There were confusions regarding my actual role in two positions. After the first draft I noticed that some minor corrections have been made but my main concerns had not been addressed. The proposed outline was terribly unattractive, I expressed concerns about it and the only change that was made was the font. Regarding my cover letter, I was disappointed that half of it was a copy paste from my résumé, even after my first comments.

Their work is not personalized and not carefully done. I won't use any of these documents to look for a job. Moreover, after poorly done revision I note incapacity to take into account and incorporate feedback to improve the result. Frankly, I'd rather rewrite my documents myself.

Date of experience: August 23, 2017
Chris W. TopResume Rep
over a year old

Hi Mariya, We're very sorry to hear that your experience was not what you had hoped for and would like to get this resolved! If you could please send us a direct message here or on our Facebook page with your full name and email address, a customer support rep will assist right away.

Italy
1 review
2 helpful votes
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When I realised I needed a good resume, I started writing one by myself. I was never satisfied, as it is quite difficult to be essential and clear writing about yourself. So I was looking for professionals to help me.
I fout TopResume ad and I decided to give them a try.

Linda was my writer. She asked me some questions and sent me a first draft on which we could work further. She was fast, precise and very kind.
The results was more than satisfying and ready to be sent out in answer to any ad, or as self-application.
I really would recommend these professionals

Date of experience: August 23, 2017
Iowa
1 review
1 helpful vote
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I do a lot of writing so I assumed that I could just write my own resume. I was very wrong. I found out that I am not alone. I was introduced to TopResume and I am so completely happy that I did. I learned that there is not only an art to writing a resume, there is a science as well. I was matched up with a writer within an hour of signing up. I filled out a questionnaire, which I could tell was designed to give the writer all the information needed to do their magic.
For example, one of the questions was something like, "What problems or challenges do you see with your current resume?". My biggest issue is that I have a very diverse work background and I could really apply for many different jobs. So how does one resume work for many job applications?
Well, the writer did an amazing job of finding a connection between all of the jobs that I had done and made them sound like a thoughtful plan. She used the right words and phrases to make it sound great. I wanted to hire myself. That is where the science comes in. If it was just wording it wouldn't be so hard. But she analyzed the overlapping skills of the various jobs and came up with titles that showed the connection.
I was impressed. She did the same sort of wonderful work on my cover letter. I no longer sounded like a letter of "please choose me, PLEASE". She made it sound confident and professional. Just what I needed.
She also answered many questions that I had. So I learned:
-why I needed a Word resume for online applications
-why a photo is not generally needed
-what fonts make the resume stand out from the crowd
I highly recommend TopResume.

Date of experience: August 22, 2017
New York
1 review
0 helpful votes
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100% Satisfied
August 22, 2017

Professional & responsive service. Worked with me to ensure that I was 100% satisfied. I used the resume writing service and mock interview & was completely satisfied with both.

Date of experience: August 22, 2017
California
1 review
1 helpful vote
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My experience
August 22, 2017

I believe that they did a good job on my resume and cover letter & and a excellent job with my LinkedIn account. I would have liked a little more help / input with what additional information should go on the resume. More suggestions and feedback based on their years of experience.

Date of experience: August 22, 2017
Texas
1 review
1 helpful vote
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Worth every penny!
August 22, 2017

I was somewhat hesitant to pay for a resume re write only because of the cost. After receiving the re write, I can honestly say it was worth every penny! It looks much better and I'm receiving more interest from recruiters already.

Date of experience: August 22, 2017
Canada
1 review
0 helpful votes
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TopResume is fantastic! They organized my resume to make it more professional looking and appealing. Their tips were timely, quick, and very helpful. Highly recommend them 110%. They even helped my LinkedIn profile look amazing with their tips!

Date of experience: August 22, 2017
Maryland
1 review
1 helpful vote
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Excellent
August 22, 2017

This was my first time using a resume writing service, and I was very pleased with the process and the result. The response time was timely, and the final product was exactly what I needed to move my job search forward.

Date of experience: August 22, 2017
California
1 review
2 helpful votes
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Topresume
August 21, 2017

Worthless organization; dont WASTE YOUR TIME OR $$$
A week after I already signed up Katie, keeps discounting the program if I sign up.
My requests to confirm anything went unanswered. Telephone call to their customer service did not yield any better
If smart stay away from this HUBRIS group!

Date of experience: August 21, 2017
Texas
1 review
4 helpful votes
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Bad bad bad...
August 18, 2017

Use someone else...
Okay, so everyone knows that there is some urgency to getting a resume done and obviously time is of the essence. I had never had someone do a professional resume for me (as I don't often interview), so I gave them a chance.
It took them 3 days to even acknowledge my order.
It took them 10 days to get a "first draft".
I gave up...

I will say that I review resumes all of the time and what I got (after 13 days) was:
(a) just a shorter version of what I sent them
(b) used a HORRIBLE template
(c) was very poorly written

Don't use this service... it's essentially a SCAM.

Date of experience: August 18, 2017
Chris W. TopResume Rep
over a year old

Hi Marcus, We're very sorry to hear you didn't have the experience you were hoping for! We'd like to get this resolved. To do so, we'll need your full name and email address. If you could provide that information in a direct message here or on our Facebook page, a rep will assist right away.

Indiana
1 review
1 helpful vote
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Top resume was able to help me create a concise and very professional-looking resume. I received multiple interviews after sending out my new resumes and cover letters. I would highly recommend this service to anyone needing help with their resumes

Date of experience: August 17, 2017
Canada
1 review
5 helpful votes
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Do not spend your money on this service. It is crap. I purchased because some guy name too send me a review of my resume claiming he ran it through system that most employers use. After they claimed they fixed my resume and I asked for it to go through the system they sent me something with the same results. How is this an improvement in my resume? They had me do a questionnaire in the beginning to determine the direction I wanted to take and to provide a job description of positions I was in interested in. They said they could hear the resume to fit the job description. The girl Teresa, who did my resume only paraphrased what I already had. No changes made. Even after numerous Feedback's, the same result, it was like talking to the wall. I'm sorry I wasted my money but this is an opportunity for everyone else who reads this to not waste theirs. Don't do it!

If there was a zero rating that would have been the selection

Date of experience: August 16, 2017
Chris W. TopResume Rep
over a year old

Hi there, We appreciate you reaching out and want to get this resolved as quickly as possible. If you could please send us a direct message here or on our Facebook page with your full name and email address a rep will respond right away.