TopResumeReviews 5,703

If you wish to have your resume written by some third grade then Topresume is your company. They have no idea how to write an senior management / extractive type resume. Even when provide a copy from which they could use a temple they still fail miserably. They will only provide you with a two page none descriptive resume, and when you ask them to go into more detail they tell you it is and extra $50. You would be stupid stupid stupid to use this company and by the way they offer no refunds.

After completing online questionnaire, there was no response for a week until i emailed them. Their response was they would find some one to write my resume based on Q/A from the writer. There were none. Something incomplete was sent to me. Then they asked for my old resume (10yr old resume), which i sent to them and none of my previous experience made into the second resume draft. The second draft ad many lines in blue where i ad to fill in my current info and work experience. Just like a Word resume template. Deceiving. Very unsatisfied.

I'm a graphic designer and decided to use these services to help take my career a step farther. The first one that was written for me didn't get me 1 call back or interview, so I emailed back and ask that it be re-wrote like the guarantee. Then it was disclaimed they would assign a better writer, but my cover letter wasn't included in the re-write, a year later and I have not had any luck or success with the resume, no new job offers! I would recommend finding a copywriter in your field or and paying them to work it over with you! Don't waste your money, even the guarantee wasn't worth it!

I hired TopResume to create a resume, cover letter and LinkedIn page for me. The process and product delivery was a nightmare! The original draft came back poorly written and wrong information. After requesting changes, some were made and others completely ignored. When I complained, the writer made one change (wrong title) and never fixed the other issues. I reached out several times with no response. The issue was never resolved and I was not provided with a corrected version. I was asked to rate my experience and I explained everything AGAIN to the apparent CEO with absolutely no resolution. He responded by saying: "Thank you for filling out the survey and taking the time to leave us your review and comments. I am really sorry to hear that your experience was less than perfect and definitely want to ensure this does not happen moving forward. This feedback is essential to creating improvements in the way our clients interact with TopResume. Please rest assured that we take this seriously and have documented your concerns and problems with your order. Thank you again for your valuable feedback. Please let us know if there is anything we can help you with in the future by just replying to this email. Our Customer Care team would be happy to help." No resolution and no refund! I don't even have a word document to change the issues myself which was supposed to be included in the package. I only have pdf files that can't be edited. So basically, I have to create it from scratch! What the hell did I pay over $200 for then?

I made the mistake of utilizing Top Resume to put together a resume for me. It took them two weeks to send me the first draft, and it was an elementary, poorly written two page resume. They asked me to add information to make it better - well, why do I need them, then? I complained about it and asked for my money back. I did not get my money back and was given one week to write in two drafts to correct my resume. What a waste of money. I ended up with a substandard product and zero customer satisfaction. I say, stay far away from this company!

It took a complaint to the Better Business Bureau to achieve a full-refund resolution. When working with the BBB, I learned that this company has a pattern of complaints similar to what I expressed in my review (140 complaints at the time of this writing). TopResume is working with the BBB to resolve these issues. A resolution to my complaint did finally occur on 3/19/2018 with a full-refund credit to my account. They have also asked for feedback on how to make things better which I provided. The sad thing is that I never obtained a usable product and they have an 'All Sales Final' policy in the Q & A on the website. This is a big problem when application deadlines are looming, the product received is unusable, and their appeasing is more unfulfilled promises. As a recent graduate, this was a lot of money to me and being offered only 30% refund was genuinely insulting. The problem with TopResume as I see it is that they are relying on contracted writers who may or may not have the skills to write a stellar CV, resume, or cover letter. It's a crapshoot. My experience was two poor writers in a row and then arguments about a refund. Thankfully, I got my money back.

I recently received a new design to my resume making it stand out and be more modern. Then, when I received my feedback, It said that it was visually unappealing. There are no crazy colors, only grey and beige and no crazy designs. It just has a column on the side and it looks very professional. The lady's justification was because it wasn't plain enough they believe it doesn't look good.

It is my belief that a professional resume writer does not review these resumes people send in. It is just a computer. I even followed up will an email asking more questions on how i can better change the design but all i received back was thank you for your response and these are our success stories. So, i had to follow up again to receive an answer and that is when she told me that it wasn't plain enough looking.

My advice, if you want a professional to review your resume for today's world. Go elsewhere.