TopResumeReviews 5,703

I agree with many of the other poor reviews. I received my second draft with a return date that was prior to the date I received the second draft. I wrote to resume writer and mentioned that fact as well as the spelling errors and redundancy within the second draft. The feedback I sent on my first draft was completely ignored. I did not hear back from writer but instead received another email which stated our contract was completed. What? I received several surveys and I wrote about my dissatisfaction. I did not hear from the company until I commented on a Facebook post by TopResume. I was then told I should have contacted a specific department sooner. I had written a letter to the rep I spoke with when I signed up and he did not respond either. In the end they offered to give me another writer and rewrite resume (which I had already done myself) or refund 40%. I wanted a 100% refund as they did not give me a product I could use. It was a waste of my time and money. Basics of customer service, what will make the customer happy? Not 40%.

I sent my resume to the organization for a free review. The review came back ripping my resume to shreds and convincing me that maybe I do need resume writing services. So I paid hesitantly because it's not cheap and got the results. After going through the editing process (and the resume writer ignoring several of my questions and feedback), I got the final result. I've used said resume to apply for countless positions and haven't received a call for an interview so I started using my old resume again- and just like that received calls. I feel like I dropped over $100 on the ground and someone picked it up, leaving me with nothing and out a bunch of money.

This was a total and complete waste of money. First of all, I didn't receive my first draft to review until a week after originally promised. Second, once I received the first draft, I realized that this person who was supposed to be a seasoned expert resume writer did not have a clue about the industry I am in. The information provided in the resume was misleading at best and in most cases, completely inaccurate. Some of the text didn't make any sense. Given the apparent lack of understanding of my industry, I reached out to customer service to request a quick phone chat with the resume writer in hopes of salvaging the project and my money. They indicated that this would be impossible because the person is "not available by phone". They also indicated they would have to search for another "expert" writer who could talk on the phone but it would cost an extra $50. What? Seriously? I suspect the person assigned to my project was in India or the Philippines with limited experience where English was not his primary language. At that point I decided to cut my losses and finalize the resume on my own. Stay away!

I'm still unemployed more than a year later. A recruiter that specializes in my field said it's my resume. Because none of my actual duties are listed ON MY RESUME, it renders me not qualified for the positions I'm applying for.
I recall telling the Top Resume writer the same thing when I paid them hundreds of dollars to write it, but I was assured that isn't necessary nowadays, employers will already know what I did based on my job title.
The recruiter is helping me fix my resume

I was considering using TopResume's services, but after receiving an email that my partner had just gotten her Linkedin profile reworked, wrote her a cover letter and redid her resume, I was curious how she liked the services which the email clearly outlined she received. I asked her how she liked her experience and how well they did and she looked at me confused. She stated she did not have any services done by TopResume, yet I have an email that says completely different. This is exactly what they wrote me: " We reworked Sheena's LinkedIn profile, crafted a brand-new resume and wrote her cover letter, all within 48 hours.". I showed her the email, and she was baffled.

Considering she is a marketing director and is more than capable of crafting her own resume, I felt TopResume had lied to me. I wrote them back, but after almost a week now, I have yet to receive a response. I can't do business with a person or a company that lies to get you to buy their product. I'm sure they may have good services, but don't lie to your customers. After this experience I did some more looking and found that most colleges have free programs where qualified people will also write resumes for you, for free. I'll take my chances with them or just have my partner look mine over instead.

If you went to a good school, are reasonably intelligent, or had any decent direction on how to write a resume, TopResume is not for you. The quality of writing and formatting from the writer they'll assign you first is guaranteed to be poor unless you complain, in which case they'll take ages to get you a new writer, who will be a bit better. Their goal is to get you more interviews, not get you a job. The way they write is over-inflated and not representative of your actual qualifications and experience, not to mention multiple grammatical and factual errors.

If you don't know how to write a resume at all or came from a career where resumes weren't all that important, then it might be worth it, but it's an expensive price to pay for below average workmanship. Opt instead for a freelancer or a better company.

There process was professional (like your resume). It was easy, convenient and effective.

Even if you think your resume is top notch, submit it for a critique.

I resisted joining AARP for a very long time (I'm 58), but I finally took the moment, and joined, and it has been great. Through AARP, I was offered a discount on re-imagining my resume. I've been using the same format since the 80s, what could be wrong with my resume? I resisted accepting any input on my resume, even from friends! It was flawless, wasn't it. WRONG! On a whim I accepted the discount and went ahead and submitted my resume. What I got back took my breath away. It was SO well done! Christa at the company really gave it new life, and a new direction. I was amazed, and jazzed! I am hoping this really turns my job hunt around to something positive, after getting rejection after rejection.