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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The jewelry is outstanding. Some of the cloths run very small. I have purchased many pieces of jewelry and love them all so much so that I have purchased duplicates for gifts.
Very upset. Ordered a item never received it, even though you say it'was delivered. That's all I can say. Yes that's my honest opinion
Hi Alice,
Thank you for your review.
We offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. Please reach out to our support team here http://tinyurl.com/j8eo7hu for help addressing this concern.
Have a wonderful time shopping.
Kind Regards,
Angelique
Easy to use, fun to win. Love the excitement and thrill of the auction platform. I will recommend this site to all my friends.
Hi Cindy,
Thank you for giving us a perfect rating and for recommending Tophatter. We greatly appreciate your continued support!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Warm Regards,
Angelique
Overall great deals and easy payment process. Would like to see more items generated in the auction.
Hi Kim,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Kind Regards,
Angelique
All The product's I have purchased are very good. So far. A nice Ring a gift for my granddaughter a Necklace.one cool poster, one lovely marylin Monroe hoodie so colorful.
Hi Ardis,
Thank you for your review. It is fantastic to hear you enjoy your purchases. Have a wonderful time shopping and remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Warm Regards,
Angelique
I haven't received everything yet, but so far I have been happy with most of it. But I have won over 80 bids.
Hi Greg,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience.
Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Kind Regards,
Angelique
Really surprised me actually! You do not have to pay anything for bids placed on items you do not end up winning. Most of the items I ordered have came out of China so shipping varies. I have gotten a few things from the US, and have gotten those items within a normal shipping time-frame. You get emails, up to date shipping details, and you get to rate your items after you get them. So you can write any concerns down you may have. Over-all, wonderful site, really glad I tried it out.
Hi C T,
Thank you for the kind review. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy bidding!
Angelique
All items were just as they appeared. The Cain's and bracelets looks awesome on my husband. The wedding set is great to wear when
Hi Cynthia,
Thank you for your review. It is fantastic to hear you enjoy your purchases. Have a wonderful time shopping and remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Kind Regards,
Angelique
Love it. Products are great and they are sent right away. Packing is great. Products are just like the pictures
Hi Carlene,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience.
Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Kind Regards,
Angelique
Fun and easy to do and fast shipping. Great quality of products. Very secure and safe to use. Descriptions of products are very accurate
Hi DJ,
Thank you for your review.
I'm pleased to hear you have fun shopping on Tophatter and are happy with the quality of the products!
Have a wonderful time shopping.
Kind Regards,
Angelique
I started using this site because I wasn't happy with Ebay. I have ordered so many cool things in the past couple of weeks! You name it, Tophatter has it! No food of course but that would be silly. If you like to shop and you like really cool things you gotta try this! I am totally hooked!
Hi Beth,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience.
Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Warm Regards,
Angelique
I enjoy looking at tophatter daily. I have found a lot of great gifts and products for myself. The return process is very helpful if needed.
Hi Amanda,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience.
Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Kind Regards,
Angelique
The shoes I ordered for my grandson were a size to big, I couldn't send them back because we didn't have enough time. But he made them work for his Jr. Prom.
Hi Nina,
Thank you for your review. I'm sorry to hear the shoes for your grandson were a size too big. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Not sure. Have not received any items yet. Takes forever to get merchandise. No bueno la la la la la
Hi Ana,
Thank you for your review and for shopping on Tophatter.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
Kind Regards,
Angelique
I love this app! Wonderfully put together, easy to use, excellent customer service and awesome items to choose from!
Hi Rebecca,
Thank you for your review! I'm glad you like the products and shopping experience on Tophatter.
It is fantastic to hear you enjoy your purchases. Have a wonderful time shopping and remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Kind Regards,
Angelique
Tophatter has proven to be the TOP in Auctions. Their Support is Excellent, the items up for Auction that I'm interested in are exquisite. I really like this site!
Hi Ruby,
Thank you for the kind review. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy bidding!
Angelique
Bidding on Tophatter is fun and exciting. You never really know if you won until the last second. It makes bidding an exciting experience. Unique products at wonderful prices. Who could ask for more?
Hi Chris,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I love the merchandise that is offered and I received the merchandise faster than normal. Love this site and I am hooked on it!
Hi Barbara,
Thank you for your review.
I'm so pleased to hear you love the merchandise and shipping has exceeded your expectations!
Have a wonderful shopping on Tophatter!
Kind Regards,
Angelique
Love this site. I was never much on sites like this, but have bid and received three items I like at great prices.
Hi Judith,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience.
Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28
Kind Regards,
Angelique
Everything else I got was great, my mini game system only came with one control pad, and it doesn't have castlevania, Kid Icarus, wizards and warriors, or the legend of Zelda, or the adventures of Zelda, but it does have super Mario 1,2, and 3 and Dr mario, otherwise I am happy with everything
Hi Linda,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Hi Sophie,
Thank you for your review.
I'm pleased to hear you love the jewelry on Tophatter. I'm sorry that some of the clothing hasn't been size appropriate. Here is a size chart https://tinyurl.com/ya99eeal to help with future purchases.
Have a wonderful time shopping on Tophatter.
Kind Regards,
Angelique