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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow SOPHIE A.
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Great bargans
May 17, 2019

The jewelry is outstanding. Some of the cloths run very small. I have purchased many pieces of jewelry and love them all so much so that I have purchased duplicates for gifts.

Date of experience: May 14, 2019
Angelique C. Tophatter Rep
over a year old

Hi Sophie,

Thank you for your review.

I'm pleased to hear you love the jewelry on Tophatter. I'm sorry that some of the clothing hasn't been size appropriate. Here is a size chart https://tinyurl.com/ya99eeal to help with future purchases.

Have a wonderful time shopping on Tophatter.

Kind Regards,
Angelique

Texas
1 review
1 helpful vote
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Didn't get my item
May 17, 2019

Very upset. Ordered a item never received it, even though you say it'was delivered. That's all I can say. Yes that's my honest opinion

Date of experience: May 14, 2019
Angelique C. Tophatter Rep
over a year old

Hi Alice,

Thank you for your review.

We offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. Please reach out to our support team here http://tinyurl.com/j8eo7hu for help addressing this concern.

Have a wonderful time shopping.

Kind Regards,
Angelique

Washington
1 review
0 helpful votes
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Easy to use, fun to win. Love the excitement and thrill of the auction platform. I will recommend this site to all my friends.

Date of experience: May 14, 2019
Angelique C. Tophatter Rep
over a year old

Hi Cindy,

Thank you for giving us a perfect rating and for recommending Tophatter. We greatly appreciate your continued support!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28

Warm Regards,
Angelique

California
1 review
0 helpful votes
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More variety
May 17, 2019

Overall great deals and easy payment process. Would like to see more items generated in the auction.

Date of experience: May 14, 2019
Angelique C. Tophatter Rep
over a year old

Hi Kim,

Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.

Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28

Kind Regards,
Angelique

Missouri
1 review
0 helpful votes
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Very good!
May 17, 2019

All The product's I have purchased are very good. So far. A nice Ring a gift for my granddaughter a Necklace.one cool poster, one lovely marylin Monroe hoodie so colorful.

Date of experience: May 14, 2019
Angelique C. Tophatter Rep
over a year old

Hi Ardis,

Thank you for your review. It is fantastic to hear you enjoy your purchases. Have a wonderful time shopping and remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28

Warm Regards,
Angelique

California
1 review
0 helpful votes
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Addictable
May 17, 2019

I haven't received everything yet, but so far I have been happy with most of it. But I have won over 80 bids.

Date of experience: May 14, 2019
Angelique C. Tophatter Rep
over a year old

Hi Greg,

Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience.
Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28

Kind Regards,
Angelique

Minnesota
1 review
1 helpful vote
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TopHatter
May 17, 2019

Really surprised me actually! You do not have to pay anything for bids placed on items you do not end up winning. Most of the items I ordered have came out of China so shipping varies. I have gotten a few things from the US, and have gotten those items within a normal shipping time-frame. You get emails, up to date shipping details, and you get to rate your items after you get them. So you can write any concerns down you may have. Over-all, wonderful site, really glad I tried it out.

Date of experience: May 14, 2019
Angelique C. Tophatter Rep
over a year old

Hi C T,

Thank you for the kind review. We’re happy your experience went smoothly and appreciate you being a key member of the community!

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Happy bidding!
Angelique

South Carolina
1 review
0 helpful votes
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Just like I imagined
May 17, 2019

All items were just as they appeared. The Cain's and bracelets looks awesome on my husband. The wedding set is great to wear when

Date of experience: May 14, 2019
Angelique C. Tophatter Rep
over a year old

Hi Cynthia,

Thank you for your review. It is fantastic to hear you enjoy your purchases. Have a wonderful time shopping and remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28

Kind Regards,
Angelique

California
2 reviews
0 helpful votes
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Love it. Products are great and they are sent right away. Packing is great. Products are just like the pictures

Date of experience: May 14, 2019
Angelique C. Tophatter Rep
over a year old

Hi Carlene,

Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience.
Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28

Kind Regards,
Angelique

Missouri
2 reviews
0 helpful votes
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Great site
May 17, 2019

Fun and easy to do and fast shipping. Great quality of products. Very secure and safe to use. Descriptions of products are very accurate

Date of experience: May 14, 2019
Angelique C. Tophatter Rep
over a year old

Hi DJ,

Thank you for your review.

I'm pleased to hear you have fun shopping on Tophatter and are happy with the quality of the products!

Have a wonderful time shopping.

Kind Regards,
Angelique

Wisconsin
1 review
0 helpful votes
Follow Beth S.
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I started using this site because I wasn't happy with Ebay. I have ordered so many cool things in the past couple of weeks! You name it, Tophatter has it! No food of course but that would be silly. If you like to shop and you like really cool things you gotta try this! I am totally hooked!

Date of experience: May 14, 2019
Angelique C. Tophatter Rep
over a year old

Hi Beth,

Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience.
Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28

Warm Regards,
Angelique

South Carolina
1 review
1 helpful vote
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Very fun and great products
May 17, 2019

I enjoy looking at tophatter daily. I have found a lot of great gifts and products for myself. The return process is very helpful if needed.

Date of experience: May 14, 2019
Angelique C. Tophatter Rep
over a year old

Hi Amanda,

Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience.
Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28

Kind Regards,
Angelique

Maryland
1 review
0 helpful votes
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The shoes I ordered for my grandson were a size to big, I couldn't send them back because we didn't have enough time. But he made them work for his Jr. Prom.

Date of experience: May 14, 2019
Angelique C. Tophatter Rep
over a year old

Hi Nina,

Thank you for your review. I'm sorry to hear the shoes for your grandson were a size too big. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Massachusetts
1 review
1 helpful vote
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Not sure yet
May 16, 2019

Not sure. Have not received any items yet. Takes forever to get merchandise. No bueno la la la la la

Date of experience: May 12, 2019
Angelique C. Tophatter Rep
over a year old

Hi Ana,

Thank you for your review and for shopping on Tophatter.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.

I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard and we are working to improve your experience in terms of shipping times.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

Kind Regards,
Angelique

Florida
1 review
0 helpful votes
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Absolutely Amazing App!
May 16, 2019

I love this app! Wonderfully put together, easy to use, excellent customer service and awesome items to choose from!

Date of experience: May 12, 2019
Angelique C. Tophatter Rep
over a year old

Hi Rebecca,

Thank you for your review! I'm glad you like the products and shopping experience on Tophatter.

It is fantastic to hear you enjoy your purchases. Have a wonderful time shopping and remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28

Kind Regards,
Angelique

New Mexico
1 review
0 helpful votes
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Better than ever!
May 16, 2019

Tophatter has proven to be the TOP in Auctions. Their Support is Excellent, the items up for Auction that I'm interested in are exquisite. I really like this site!

Date of experience: May 12, 2019
Angelique C. Tophatter Rep
over a year old

Hi Ruby,

Thank you for the kind review. We’re happy your experience went smoothly and appreciate you being a key member of the community!

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Happy bidding!
Angelique

Alabama
2 reviews
0 helpful votes
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Fun and Frantic
May 16, 2019

Bidding on Tophatter is fun and exciting. You never really know if you won until the last second. It makes bidding an exciting experience. Unique products at wonderful prices. Who could ask for more?

Date of experience: May 12, 2019
Angelique C. Tophatter Rep
over a year old

Hi Chris,

Thank you for your review!

I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.

We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.

Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Happy Bidding!
Angelique

Georgia
1 review
0 helpful votes
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AWESOME DEALS!
May 16, 2019

I love the merchandise that is offered and I received the merchandise faster than normal. Love this site and I am hooked on it!

Date of experience: May 11, 2019
Angelique C. Tophatter Rep
over a year old

Hi Barbara,

Thank you for your review.

I'm so pleased to hear you love the merchandise and shipping has exceeded your expectations!

Have a wonderful shopping on Tophatter!

Kind Regards,
Angelique

Texas
1 review
0 helpful votes
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Great Place
May 16, 2019

Love this site. I was never much on sites like this, but have bid and received three items I like at great prices.

Date of experience: May 11, 2019
Angelique C. Tophatter Rep
over a year old

Hi Judith,

Thank you for your review and for choosing Tophatter. I’m happy that you enjoyed your shopping experience.
Remember, at Tophatter, you can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28

Kind Regards,
Angelique

California
1 review
0 helpful votes
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Everything else I got was great, my mini game system only came with one control pad, and it doesn't have castlevania, Kid Icarus, wizards and warriors, or the legend of Zelda, or the adventures of Zelda, but it does have super Mario 1,2, and 3 and Dr mario, otherwise I am happy with everything

Date of experience: May 11, 2019
Angelique C. Tophatter Rep
over a year old

Hi Linda,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique