TophatterReviews 7,894

Hi Kimberly,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.

We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on the return policy here https://tinyurl.com/yd75uc6e

For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi Jerry,

Thank you for sharing your experience. It sounds like you were bidding on an item with reserved pricing.

Reserve price is an option for sellers, which allows items to open at low starting bids while ensuring a fair minimum price is attained.

If bidding ends and the reserve price has not been met, that item will not be sold, and you will see "RESERVE NOT MET" on the listing prior to the next item opening for auction. If you have questions about this please don't hesitate to reach out to our dedicated support team at [email protected]

Warm Regards,
Angelique

Hi Victor,

Thank you for the kind review. We’re happy your experience went smoothly and appreciate you being a key member of the community!

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Happy bidding!
Angelique

Hi Patricia,

Thank you for your review.

I'm pleased to hear you've been happy with your experience on Tophatter. I'm sorry to hear one of your packages has been lost. We offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. Please reach out to our support team at [email protected] to address this concern.

Kind Regards,
Angelique

Hi Sherianne,

Thank you for your review.

I'm pleased to hear you have been happy with the majority of your purchases. At Tophatter we want you to be happy with every purchase. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Darline,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi Barbara,

Thank you for your review.

The system considers the number of successful purchases and the number of cancellations and bidding blocks are based on that calculation. The block cannot be removed by anyone. It's system-based and automatically times out on its own once it expires, sorry.

There is a notice before canceling that warns the next cancellation will result in a block. It appears in the pop up modal before canceling.

Please review our policy for more details in the FAQ: https://tinyurl.com/y8uzqbag

While you can't place live bids, you can still make purchases on items which offer Buy Now. Click on any item with a ​Buy Now​ button to purchase it for that price. Buy Now items can be found by using the Browse option.

Kind Regards,
Angelique

Hi Robert,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi Kim,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Frances,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Joy,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.

We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on the return policy here https://tinyurl.com/yd75uc6e

For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi Jim,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique