TophatterReviews 7,894

Hi Carla,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi Eva,

Thank you for your review.

I'm pleased to hear you are with the bargain pricing on Tophatter.

To cancel an unpaid order, please follow these steps:

1. Visit *My Orders*
2. Click the item
3. Click *More*
4. Choose *Cancel Order*, select a reason, add an optional note, then click *Cancel Order*
If the item is paid, please contact our support team here http://tinyurl.com/j8eo7hu to cancel. I hope this helps clarify.

Have a wonderful time shopping.

Kind Regards,
Angelique

Hi Todd,

Thank you for sharing your experience.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
If there is a concern with tracking please reach out to our support team at [email protected]

Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused.

Warm Regards,
Angelique

Hi Janet,

Thank you for your review.

I'm glad to hear you've had a pleasing experience on Tophatter. I'm sorry that some fo the clothing wasn't size appropriate. Here is a sizing chart https://tinyurl.com/ya99eeal to help with future purchases.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Hannah,

Thank you for your review.

I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused.

If you have any suggestions on how we can improve your experience we would love to hear from you at [email protected]. Thank you.

Warm Regards,
Angelique

Hi Marge,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

HI Crystal,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.

We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on the return policy here https://tinyurl.com/yd75uc6e

For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

We offer Buyer Protection (https://tinyurl.com/yc6sdknh) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. Please reach out to our support team at [email protected]

I'm sorry your top wasn't size appropriate. Here is a sizing chart https://tinyurl.com/ya99eeal to help with any future purchases.

I hope this information helps.

Warm Regards,
Angelique

Hi Richard,

Thank you for your review.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.

I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard and we are working to improve your experience in terms of shipping.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

Warm Regards,
Angelique

Hi Cupcake,

Thank you for your review.

I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.

Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Happy Bidding!
Angelique

Hi Annette,

Thank you for sharing your experience. It sounds like you may have been blocked from bidding due to too many cancellations. No worries, the block is temporary and times out on its own. You can see more details on our cancellation policy here https://tinyurl.com/y8uzqbag

Please don't hesitate to contact our support team at [email protected] if we can be of any help.

Warm Regards,
Angelique

Hi Kelly,

Thank you for sharing your experience.

If you have a problem with a purchase or feel you didn't receive what was described, a return request must be opened for each order that was not satisfactory.

With that said, Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their own return postage with valid tracking number. If you have any questions about this or need help please contact our dedicated support team at [email protected]

Warm Regards,
Angelique