TophatterReviews 7,894

Hi Debbie,

Thank you for sharing your experience.

Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their own return postage with valid tracking number.

I have no insight into your account to address this concern. However, please contact our support team at [email protected] to request a refund to your original payment source. You can see more on our refund policy here https://tinyurl.com/yc6sdknh

Warm Regards,
Angelique

Hi Dazza,

Thank you for your experience.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yc6sdknh As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline. For concerns with the tracking details contact our support team at [email protected]

Warm Regards,
Angelique

Hi Richard,

Thank you for your review and for shopping on Tophatter.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.

I understand wanting what you paid for to arrive as soon as possible. Your voice is paramount and we are working to improve on shipping times.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

Warm Regards,
Angelique

Hi Solomon,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter. I am truly sorry you didn't receive the item you expected, I would also be left disappointed and frustrated.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of a seller's items we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yc6sdknh

As part of our quality assurance process, our system detects and applies strong penalties to sellers with a higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their own return postage with valid tracking number. See more on the return policy here https://tinyurl.com/yd75uc6e

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Terri,

I’m thrilled to hear you’re happy with the bargain prices and having fun shopping on Tophatter.

We appreciate you shopping on and look forward to continuing to provide a variety of quality products at bargain pricing.

Have a wonderful time shopping on Tophatter and be sure to check out the deals page here https://tophatter.com/catalogs/deals

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

Happy Bidding!
Angelique

Hi John,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.

You can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi Loretta,

Thank you for your review.

Tophatter doesn't have a call center or offer support via phone. We only offer email support. If we can help with anything please contact our support team at [email protected]

Unpaid orders can be canceled by following these steps:

1. Visit My Orders
2. Click the item
3. Click More
Choose Cancel Order, select a reason, add an optional note, then click Cancel Order.
Note: If you are using the app and have an unpaid item, you'll need to click Cancel first, then go to the menu and follow the steps above.

Unpaid orders will be canceled automatically after 3 days, and after 24 hours for branded items.

Orders that have been paid, but not yet shipped, can be canceled within 2 hours of payment by following these steps:
1. Visit My Orders
2. Click the item
3. Click Request A Refund
Select a reason, add an optional note, then click Request A Refund.

For orders that can't be canceled, please refer to the FAQ: Can I get a refund? Here http://help.tophatter.com/customer/en/portal/articles/2294400-can-i-get-a-refund-on-an-order-

Warm Regards,
Angelique

Hi Kim-Bill,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.

Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their own return postage with valid tracking number.

You can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item. You can see more on our return policy here https://tinyurl.com/yd75uc6e

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi Roselma,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that this item did not meet your expectations.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yc6sdknh As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

You can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Patricia,

Thank you for your review.

Tophatter has a product review team that evaluation the item listing to determine if the listing is following guidelines and policies.

We also rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yc6sdknh. Additionally, you can report an item by using the "report this item link" in the lower right of the listing.

As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Sandra,

We are happy to hear such great feedback. Please keep on spreading the good words!

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

We truly are delighted to have you as a valued member of the community.

Happy Bidding,
Angelique

Hi Diane,

Thank you for your review and for shopping on Tophatter.

I’m so happy to hear you're able to find products you love for those most important to you, friends and family members.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.

I understand wanting what you paid for to arrive as soon as possible. Your voice is paramount and we are working to improve on shipping times.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

Kind Regards,
Angelique