TophatterReviews 7,894

Hi Pamela,

Thank you for your thorough review.

We want you to be pleased with all of your purchases on Tophatter

We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on the return policy here https://tinyurl.com/yd75uc6e

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Karen,

Thank you so much for the feedback.

I do understand how frustrating and disappointing it is to be unable to bid due to the block. However, the block is temporary and will time out. You can see details on our cancellation policy here https://tinyurl.com/y8uzqbag

We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Your voice is paramount in helping us to improve and I appreciate you letting us know about the items you prefer not to see. I will bring this up at our next company meeting.

Warm Regards,
Angelique

Hi Dorene,

Thank you for your review.

I’m so happy to hear you're able to find products you love for those most important to you, friends and family members.

We appreciate the perfect rating and recommendation. Your continuous support is cherished!

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28

Kind Regards,
Angelique

Hi Claudia,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

I'm sorry to hear that you are no longer able to bid. Unfortunately, I have no insight into your account from a social platform. When you contact us through your My Orders or Contact Us page, our support team will reply within 24 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.

Warm Regards,
Angelique

Hi Karen,

Thank you for sharing your experience.

I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Additionally, we are working toward increased penalties for sellers that fail to honor sales. Again, my apologies for the inconvenience this has caused.

We now offer an option to request a refund to your original payment source or as a credit. See more on our refund policy here https://tinyurl.com/yc6sdknh

Please know that Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their own return postage with valid tracking number. Please see more on our return policy here https://tinyurl.com/yd75uc6e

I hope this information has been helpful.

Warm Regards,
Angelique

Hi Melissa,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yc6sdknh As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Thank you for letting us know how you feel about some of the items being sold. Your voice is important to us and helps us to improve your experience. I will be sharing your feedback at our upcoming monthly team meeting as well as making a suggestion on how we might be able to allow shoppers more control of what's is viewed on the site.

Have a great time shopping.

Warm Regards,
Angelique

Hi Gary,

Thank you for your review and thorough feedback.

Sellers on Tophatter come from around the world: US, UK, China, Ireland, Canada, New Zealand, Australia, South Africa, Mexico, Spain, Austria, Germany, France and more. We value all sellers who strive for excellence.

With the continued expansion of our platform, it is likely shoppers will see new sellers from all over the world.

We encourage shoppers to read the item description and determine what is a fair and reasonable price to pay for the items that they are bidding on. Bidders decide how high they are willing to bid, and can stop bidding at any time. If an item exceeds a price a shopper is willing to pay a reminder can be set by clicking on the heart icon. By clicking the heart icon shoppers will get a notification when the item is up for auction again and can bid at that time.

Have a wonderful time shopping!

Warm Regards,
Angelique

Hi Monica,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Sandra,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.

We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on the return policy here https://tinyurl.com/yd75uc6e

For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi David,

Thank you for your review.

I really appreciate you letting us know how you feel. Listening to you is one of the most important things we can do to improve. Thank you for your feedback.

To get back to an item you were viewing you would need to scroll back to the item. Unfortunately, there isn't a way to automatically take you back to an item that you are bidding on and haven't won. If you are the winner of an item it will show on your My Orders page. I hope this helps.

Kind Regards,
Angelique