TophatterReviews 7,894

Hi D,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yc6sdknh As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

When a refund is issued without the return of the item being required, you can donate the item or give it to a friend or family member. I hope that helps.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Jeff,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yc6sdknh As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Cindy,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Our average shipping time on Tophatter is 30 days domestically and 60 days for international shipments. See here for more details: https://tinyurl.com/ybho8k6y. Please contact our support team here to help http://tinyurl.com/j8eo7hu if shipping time exceeds these time-frames.

Warm Regards,
Angelique

Hi Dorothy,

Thank you for sharing your experience.

Refunds will be processed as Tophatter Credit, which does not expire. Refund credit can be converted to cash refund (issued as a refund to your original payment source) upon request, except when:
The refund credit has already been applied to another order, or
The refunded order was originally paid with Tophatter Credit.

I was able to review your account and I see our support team responded to your inquiry 9 days ago. Please check your spam or trash if you have not received our teams' reply.

Your account is not eligible for a cash refund. Part of your credit has been applied to Order #92809845 Order #92811069 and Order #92814107. If you have additional questions please do reach out to our support team at [email protected] Our support team will reply back in 24 hours.

Kind Regards,
Angelique

Hi Micki,

Thank you for the kind review. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Customer service is our top priority and I am completely thrilled that service met your expectations!

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28

You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.

Happy bidding!
Angelique

Hi Wanda,

Thank you for your review.

It is fantastic to hear you enjoy your purchases. I'm absolutely thrilled to hear that receiving your packages leaves a smile on your face!

Have a wonderful time shopping and remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yc8swt28

Warm Regards,
Angelique

Hi Donna,

Thank you for your review.

I'm sorry you are unable to bid due to too many cancellations. You can see more on our cancellation policy here https://tinyurl.com/y8uzqbag

In order to see what you are bidding on please click the image of the to open the item description. The seller will include the information on the item in the description.

I understand that some of the items on the platform may not be every shopper's preference. Please know your voice is important to us. I have shared your feedback with our team.

Kind Regards,
Angelique

Hi Elwood,

Thank you for your review and for shopping on Tophatter.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.

I understand wanting what you paid for to arrive as soon as possible. Your voice is paramount and we are working to improve on shipping times.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

Please know you are covered by Buyer Protection https://tinyurl.com/ybho8k6y against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

Kind Regards,
Angelique

Hi Kathy,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yc6sdknh As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Warm Regards,
Angelique

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Hi Renee,

Thank you for sharing your experience.

We want all of your experiences on Tophatter to be pleasing and I'm sorry to hear that wasn't the case.

Because we are not the seller of the item, we offer_Buyer Protection_ which guarantees buyers will receive either the item they paid for or a full refund if for some reason the item you purchased is not delivered to the address provided at the time of payment.

Additionally, If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique