TophatterReviews 7,894

Hi Payam,

Thank you for your review.

I assure you that all reviews are from actual shoppers on Tophatter. It would go against Tophatter's ethics and the trust the community placed in us to allow fake reviews. Reviews can only be left by people that have purchased an item.

We hope every shopper will be delighted with every purchase, and I am sorry to hear you received items that didn't meet your expectations.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi ABH,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi Denise,

Thank you for sharing your experience.

As you mentioned, you can request to return most items for up to 30 days from the delivery date. A full refund is processed upon return of the item in its original condition. Unfortunately, we are unable to issue a refund outside of the 30 days. You can see more on our return policy here https://tinyurl.com/yd75uc6e

If you have questions don't hesitate to reach out to our support team.

When you contact us through your My Orders or Contact Us page, our support team will reply within 24 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.

Kind Regards,
Angelique

Hi Johnera,

Thank you for your review and for shopping on Tophatter.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.

I understand wanting what you paid for to arrive as soon as possible. Your voice is paramount and we are working to improve on shipping times.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

Please know you are covered by Buyer Protection https://tinyurl.com/ybho8k6y against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

Kind Regards,
Angelique

Hi Kathi,

Thank you for your review.

I am pleased to hear that you've been happy with your overall experience.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Julie,

Thank you for your review. I'm sorry to hear the item didn't meet your expectations. Here is a size chart https://tinyurl.com/ya99eeal to help with future purchases.

We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi Donna,

Thank you for your review.

I'm pleased to hear that you are happy with Tophatter's buyer protection. If there is anything we can help with don't hesitate to contact us.

When you contact us through your My Orders or Contact Us page, our support team will reply within 24 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.

Warm Regards,
Angelique

Hi Sue,

Thank you for sharing your experience.

I completely understand how disappointing it is to receive an item that doesn't meet your expectations. I'm truly sorry that happened.

I have no insight into your account, however, our support team can address the refund. When you contact us through your My Orders or Contact Us page, our support team will reply within 24 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.

Kind Regards,
Angelique

Hi Shaukat,

Thank you for your review.

Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their own return postage with valid tracking number.

On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.

For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold. You can see more on Tophatter's return policy here https://tinyurl.com/yd75uc6e If there is anything we can help with don't hesitate to reach out to our support team at [email protected]

Kind Regards,
Angelique