TophatterReviews 7,894

Hi Kim,

Thank you for your review.

I'm sorry to hear you haven't received your item. No worries.
We offer Buyer Protection (https://tinyurl.com/yy6m335d) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed.

Tophatter offers 24-hr customer support through email. You can send an email to https://tophatter.com/support/new or if you're writing about a specific order, sign in to your account and visit My Orders, click the item, click Order FAQs, then click Contact Support and detail the issue.

If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.

Kind Regards,
Angelique

Hi Bob,

Thank you for sharing your experience.

We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Kevin,

Thank you for sharing your experience. We are delighted to have you as a valued member of the community.

I understand wanting what you paid for to arrive as soon as possible. Please know that your voice is heard and we are working to improve your experience in terms of shipping times.

After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frame passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu

We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi LDF,

Thank you for sharing your experience.

We do our best to ensure every purchase and experience is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

If there is anything specific we can help you with please contact our support team at [email protected]

Warm Regards,
Angelique

Hi Teresa,

Thank you for your review.

We do our best to ensure every purchase is great. I'm sorry to hear some of the clothing wasn't size appropriate. We do have a size chart https://tinyurl.com/ya99eeal to help with sizing clothing.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Shannon,

Thank you for your thorough review and for sharing your experience.

I'm sorry to hear some of the clothing wasn't size appropriate. We do have a size chart https://tinyurl.com/ya99eeal to help with sizing clothing.

We do our best to ensure every purchase is great, but also understand that things won't always be perfect.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on the sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. However, most items arrive much earlier.

I understand wanting what you paid for to arrive as soon as possible. Your voice is paramount and we are working to improve on shipping times.

After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline.

Please know you are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment. If there is anything we can help with please reach out to our support team at [email protected]

Kind Regards,
Angelique

Hi Stephanie,

Thank you for giving us a perfect rating and for recommending Tophatter. I'm absolutely thrilled to hear you're having such a fantastic time shopping on Tophatter. We greatly appreciate your continued support!

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yxgllj26

Kind Regards,
Angelique

Hi Anita,

Thank you for sharing your experience.

We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique