TophatterReviews 7,894

Hi Valerie,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.

We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details on the return policy here https://tinyurl.com/yy6m335d

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Judy,

Thank you for your review.

I'm confident you will love your items once delivered.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Leslie,

Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Elena,

Thank you for your review and for shopping on Tophatter.

On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. However, most items arrive much earlier.

I understand wanting what you paid for to arrive as soon as possible. Your voice is paramount and we are working to improve on shipping times.

After you've purchased, you can click on any item from your My Orders page then click Where's My Item? To find the current status and timeline.

Please know you are covered by Buyer Protection https://tinyurl.com/yy6m335d against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.

Kind Regards,
Angelique

Hi Joe,

Thank you for your review.

On our platform, all items must be identified accurately. If for any reason an item is not as described, we offer buyer protection (https://tinyurl.com/yy6m335d). Please see full details on our authenticity guarantee here https://tinyurl.com/yyf5jsop Also, please know that we have a product review team that investigates items that are reported and takes appropriate steps based on the outcome of the investigation.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Please contact our support team here https://tophatter.com/support/new with any questions or concerns.

Kind Regards,
Angelique

Hi Lorri,

Thank you for your review. I'm truly sorry to hear you didn't receive your item. I completely understand how disappointing and frustrating that is.

We offer Buyer Protection (https://tinyurl.com/yy6m335d) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed. When a package shows delivered to your location but not received, contact the local post office to attempt to locate the package.

Warm Regards,
Angelique

Hi Kathy,

Thank you for your review.

I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first-class service and quality products at competitive pricing.

Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yxgllj26

Happy Bidding!
Angelique

Hi Alita,

Thank you for sharing your experience. It's wonderful to hear enjoy shopping on Tophatter.

We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi Margaret,

Thank you for your review.

Tophatter has an A+ rating on BBB and millions of users use our marketplace, which is proof of how professionally and ethically we work and the trust our users have in our platform. You may view the following link for more info: https://tinyurl.com/y8fv5rfe

If this is anything we can address, please contact our support team here https://tophatter.com/support/new. Our dedicated support team will do everything possible to help out.

Kind Regards,
Angelique

Hi Joey,

Thank you for your review. We do our best to ensure every purchase is great.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on the sellers to provide accurate information about every item, this includes instructions. If for some reason you need more information on an item I recommend doing a Youtube or Google search.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

On our platform, refunds or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns.

For internationally located buyers, we provide some store credit to offset the cost of returning the item at their own expense until the buyer hits the threshold. See our FAQ How do I request a return? Here https://tinyurl.com/y6l3gazb

If you have any questions don't hesitate to reach out to our support team here https://tophatter.com/support/new.

Warm Regards,
Angelique

Hi Gregory

Thank you for your review.

We do our best to ensure every purchase is great. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on the sellers to accurately describe all items and do our best to ensure every purchase is great.

If you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yy6m335d As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Elizabeth,

Thank you for your review.

It's fantastic to hear you are pleased with the shipping time and enjoy your purchases. We appreciate putting your trust in Tophatter.

Have a wonderful time shopping and remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yxgllj26

Kind Regards,
Angelique

Hi Tina,

Thank you for sharing your experience.

We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Warm Regards,
Angelique

Hi Randy,

Thank you for your review. I'm so sorry you didn't receive the item you expected. I know how disappointing and frustrating that is.

We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique

Hi Nolan,

Thank you for sharing your experience.

We do our best to ensure every purchase is great. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

Kind Regards,
Angelique