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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I thought I'd give it a try, and I had Bid on one Item, then one more. I received what I had Won, it was New Items as it said. It worked, and the Necklace was as Pretty as Pictured. So far, I have continued with my Bidding, and everything I have been Very Please with. I am doing my Christmas shopping this way...
Moyin. A top hater seller of electronics doesn't honor bids that are lower than he likes. I waited for over a month for a tablet that I won for less than its value and he never sent it. Top hater does little to protect its honesty sellers and even less to insure the honesty of their buyers. They could have forced the issue, but didn't. Will not use again. Most of the sellers now are Chinese companies and it makes it less than fun. Greed got the best of them.
Not at all what I expected. I am tenacious as all heck and I read the reviews and most were bad, but I decided to do it anyways. I have been waiting two weeks for a pair of Dolce Cabana; s that I outbid fair and square 21 bucks great deal and they said they would be here already and they are not so now I have to dispute payment and my banking institute does indeed prosecute if the sum is over 15 dollars in this case it was 21 dollars and my bank was glad to refund me while they go after top hatter
Hi Amber, We are sorry to hear you had a negative experience with a seller on Tophatter. If you could contact our support directly at tophatter.com/support we would love to assist. Thanks!
The quality and size is not what they portray... I ordered perfume Juicy Couture which was my own fault for not paying attention to how little the bottle really was but they made it seem like it was a great deal that one I mark off on my own self... But then I got earrings and they came in they were only one-sided not finished on and the clasp were flimsy and breakable ripped off on two things never again
Hey Paula, I am sorry to hear you had some negative experiences with sellers on Tophatter. If you can contact our support directly with order numbers we can assist you further. Please contact us at tophatter.com/support. Thanks!
For sellers when you enrol to sell you will never get your money for goods sold and buyers your items come very appearing very trashy cheap or never arrive. Don't waste your money or time going on there. Ebay is by far better.
Hi Ceejay, Tophatter has several seller support options. If you did not receive a payout please contact seller support directly. In regards to orders you have purchased, please contact our buyer support with order numbers so we can assist. Support can be reached at tophatter.com/support. Thank you!
Most of the items are not as depicted. Jewelry is mostly costume and cheap looking. Bid on a coach purse that was supposed to be worth 200+ and when it arrived it was a used purse in very unpleasant condition ( lots of wear, smelled bad, and missing parts.). Will not be dealing with Tophatter again. In my opinion it is a scam... I wasted so much money I could have bought one very expensive item at a retailer. My bad.
Hi Mary, Tophatter has very strict standards on condition of items sold. If you received an item that was not as described please contact our support directly with the order number so we can help you find a resolution. You can reach us at tophatter.com/support. Thanks!
I use to love this site then all of a sudden the items I purchased stopped being sent for one reason or another. At first Tophatter Customer was helpful now nothing. It makes me sad that I can no longer order and it makes me sad that I have to get my Bank involved.
Debra, I am sorry to hear you have had a negative experience with shopping on Tophatter. Please see our shipping FAQ http://tinyurl.com/z6lmmbn for further information on what protections Tophatter provides for non-receipt of items! Thank you for being a valued member of Tophatter.
Received my bracelet purchase and it broke when my daughter tried to put it on! The earrings I bought, the charm fell off before my daughter could put it on her ear. The items don't look anything like the pictures. Very disappointed
Hi LeAnn, Please contact our support team directly at tophatter.com/support so we can assist with this further. Thanks!
I am very disappointed. I spent $90 in Jewlery that looks like bubble gum machine Jewlery. Very disappointed. Never again.
I bought 2 rings, tracking says delivered today to my mailbox. They are not there. When you read the fine print it says that once the tracking says "delivered" the seller is not responsible. What? So I paid for nothing! Unfortunately I bought other items from this site also, I hope some of them arrive. This is a scam!
Hi Alice, Once an item has been marked as "delivered" by the USPS Tophatter cannot open a case for the buyer. You will need to contact your postal service directly for assistance. Please contact us directly for any further information at tophatter.com/support. Thanks!
I have ordered much from top-hatter and each time I received exactly what I paid for. The service is very fast - shipping costs are minimal. I will continue to shop here. It is fun.
I ordered a ring and when the envelope arrive the top of it was glued to the inside of the package and not the outside therefore allowing it be totally open.
The pouch inside was empty. They didn't seal it correctly and therefore it probably fell out along the way. Tophatter decided to NOT refund my money because it showed it was delivered. I offered to show them a picture of the evidence but you can't send photos on their website. SURPRISE! I will be taking this up with my ceding card company as a disputed claim. They are the worst. DO NOT FALL FOR THEIR SCAM!
Don't get tricked into going into this site where you bid on items for sale. The quality is very poor; shipping charges are outrageous. An item I ordered was much larger than expected then shipped FEDEX. It was just about the same price as the item which is unfit to give as a gift. I am so sorry that I got hooked on this site one night. What a big mistake. It is almost additive as gambling. Don't get pulled in; you will be most dissatisfied. Please take heed.
Buy from reputable sellers that you are familiar with.
Jackie K
I purchased a number of items from this site. Many of the items received were damaged due to poor packaging for shipment and not as pictured. The company has no apparent quality control standards and does not provide negative reviews.
The reason I put 5 stars was to make sure this would show. The things they sell on here are on Wish, Cute, and several other sites. All cheap, all from China, and all not worth a crap. I will go back to Wish so I can at least have time to read what I'm buying
While some items seem worth the price and arrive in a timely fashion, many do not. Customer service reports them delivered but they are not. It's only my job to contact UPS or whatever to track. A "refund" is a credit to spend more money on the site.
First items are and customer service is a joke. Saying items have been delivered but their tracking system shows them in china for a month now moving all across the country. Junk is cheap and no customer service help. They will contact once or twice then silence. My wife is having same problems with her items. BEWARE.
This is a bidding site. The items that they have are wonderful! A nice variety of things, from rings to bedding etc. will not disappoint.
I've ordered 12-15 items in the last few weeks. I've received some; still waiting on others. Need to be patient as a lot of merchandise ships from China. I have a good amount of very expensive jewelry and most of what I've received from Tophatter LOOKS very similar - good quality, beautiful designs, and just what I expected. The non-jewelry items I can't review quality yet as they are xmas presents and I have not yet "played" with them to see if they're worth giving. Just my initial observation of them is positive though.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Hi Stephanie, I am sorry to hear you had a negative experience with this seller. Tophatter has very strict policies in place for buyer and seller protection and sellers are *not* permitted to refund items based on the winning bid price. Please contact our support directly at tophatter.com/support for further assistance. Thank you!