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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have enjoyed the stuff I have bought from this site I have been very happy with the prices and quality of my purchases.
I love shopping on TopHatter. Great products all the time. Love, love love
Bought all my Christmas gifts for the women and children in my family everything everything was delivered in a timely manner and was exactly what it claimed to be
I order I thought a refurbished tablet only to find out it was just a cover called within 2 hours and was told the company said no returns then got notice next day to be told it was being shipped out still have not received and no credit returned
I ORDERED SEVERAL ITEMS FOR XMAS PRESENTS. NOT ONLY WERE THE ITEMS NOT WORTH THE ENVELOPE THEY WERE SHIPPED IN BUT THE DELIVERY TIME SUCKED. I WILL NEVER BID ON ANYTHING AGAIN.
It's easy and addicting! You never know what you're going to find! Fast paced so you're not waiting forever and check out is a breeze.
I love being on Tophatter it gave me a chance to find some awesome gifts i wouldn't have found or been able to afford at other places
Very intense bidding but I won and am very pleased with my win. Will bid again. Fun way to get Christmas gifts this year.
Great place for any kind of gift.
Am quite happy with the inventory
It's a good way to bid to hopefully pay the price you had in mind to pay.
I like bidding and that's the best part of the website. What I don't like is when I receive the item it looks cheap and breaks on me, Usually it's jewelry. I say improve the quality of all items. Just wish I could win a bid on women's perfume. Large bottle
I have gotten some clothing from China that is nothing like it looked in the photo's, The material was cheap and poorly sewn also did not fit well at all. Returning it would cost more than it is worth! I did have a great experience with an item that did not work, my money was returned to my account. I think the company itself is very good but the China stuff is not.
This was my first experience of on line auction buying, was amazed at how easy the whole deal was put together! No hassle, everything done so very professionally and totally worry free! I love the ring I won, have another purchase on its way, so very happy! Will be back again.
I've ordered several pieces now, one problem was rectified, other two not yet, but I've not reported them. Each jewelry piece is very pretty.
My review concerne is, I bought a gold, czbracelette. Received a few days ago alleays been happy with stuff, great quality. Tossed all receipts., packaging and e-mails. Went to wrap it today it didn't close correctly. Not happy, can you help me with exchange?
It was great to have a chance to purchase from Tophatter
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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