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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Mississippi
1 review
1 helpful vote
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Truly fun and worth while site.
December 20, 2016

I have enjoyed the stuff I have bought from this site I have been very happy with the prices and quality of my purchases.

Date of experience: December 16, 2016
Alabama
1 review
0 helpful votes
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I love shopping on TopHatter. Great products all the time. Love, love love

Date of experience: December 16, 2016
Georgia
2 reviews
0 helpful votes
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Christmas savior
December 18, 2016

Bought all my Christmas gifts for the women and children in my family everything everything was delivered in a timely manner and was exactly what it claimed to be

Date of experience: December 15, 2016
Washington
1 review
0 helpful votes
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One of my favorite sites!
December 18, 2016

One issue, but overall a great experience in shopping.

Date of experience: December 15, 2016
Washington
1 review
0 helpful votes
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I order I thought a refurbished tablet only to find out it was just a cover called within 2 hours and was told the company said no returns then got notice next day to be told it was being shipped out still have not received and no credit returned

Date of experience: December 15, 2016
California
1 review
5 helpful votes
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ABSOLUTE CRAP
December 17, 2016

I ORDERED SEVERAL ITEMS FOR XMAS PRESENTS. NOT ONLY WERE THE ITEMS NOT WORTH THE ENVELOPE THEY WERE SHIPPED IN BUT THE DELIVERY TIME SUCKED. I WILL NEVER BID ON ANYTHING AGAIN.

Date of experience: December 14, 2016
Nevada
1 review
1 helpful vote
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Easy shopping
December 17, 2016

It's easy and addicting! You never know what you're going to find! Fast paced so you're not waiting forever and check out is a breeze.

Date of experience: December 14, 2016
North Carolina
2 reviews
0 helpful votes
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Happy Bidder
December 16, 2016

I love being on Tophatter it gave me a chance to find some awesome gifts i wouldn't have found or been able to afford at other places

Date of experience: December 13, 2016
Washington
1 review
0 helpful votes
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I WON!
December 16, 2016

Very intense bidding but I won and am very pleased with my win. Will bid again. Fun way to get Christmas gifts this year.

Date of experience: December 13, 2016
Canada
1 review
0 helpful votes
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Purchase
December 14, 2016

I don't remember what I purchased at that time!
But over all experience has been pleasant.

Date of experience: December 13, 2016
Connecticut
1 review
0 helpful votes
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Great site to purchase items.
December 16, 2016

Great place for any kind of gift.
Am quite happy with the inventory

Date of experience: December 13, 2016
Alabama
1 review
0 helpful votes
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Great
December 13, 2016

Tophatter is fun and helpful when you have a problem unlike most bid places.

Date of experience: December 13, 2016
New Jersey
2 reviews
0 helpful votes
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Nice products
December 12, 2016

It's a good way to bid to hopefully pay the price you had in mind to pay.

Date of experience: December 12, 2016
Kentucky
1 review
0 helpful votes
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I like bidding and that's the best part of the website. What I don't like is when I receive the item it looks cheap and breaks on me, Usually it's jewelry. I say improve the quality of all items. Just wish I could win a bid on women's perfume. Large bottle

Date of experience: December 12, 2016
Georgia
2 reviews
0 helpful votes
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Wonderful
December 12, 2016

Tophatter has ben wonderful for Christmas shopping this year!

Date of experience: December 12, 2016
Rhode Island
1 review
2 helpful votes
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Clothing from China
December 14, 2016

I have gotten some clothing from China that is nothing like it looked in the photo's, The material was cheap and poorly sewn also did not fit well at all. Returning it would cost more than it is worth! I did have a great experience with an item that did not work, my money was returned to my account. I think the company itself is very good but the China stuff is not.

Date of experience: December 12, 2016
New Zealand
1 review
1 helpful vote
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First time
December 12, 2016

This was my first experience of on line auction buying, was amazed at how easy the whole deal was put together! No hassle, everything done so very professionally and totally worry free! I love the ring I won, have another purchase on its way, so very happy! Will be back again.

Date of experience: December 11, 2016
Arizona
2 reviews
0 helpful votes
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What a great find!
December 14, 2016

I've ordered several pieces now, one problem was rectified, other two not yet, but I've not reported them. Each jewelry piece is very pretty.

Date of experience: December 11, 2016
New Jersey
1 review
0 helpful votes
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Need to tell me item from that date?
December 14, 2016

My review concerne is, I bought a gold, czbracelette. Received a few days ago alleays been happy with stuff, great quality. Tossed all receipts., packaging and e-mails. Went to wrap it today it didn't close correctly. Not happy, can you help me with exchange?

Date of experience: December 11, 2016
Minnesota
2 reviews
0 helpful votes
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Online purfhases and its mpact
December 14, 2016

It was great to have a chance to purchase from Tophatter

Date of experience: December 11, 2016