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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I get fantastic deal on some great products and they are delivered in a timely manner. I have not bought anything that I have dislike.
This is a wonderful website. I love the quality of all the items purchased so far. Shipping is fast too.
Products purchased at the comfort of your home or on the go and at reasonable prices. Will surely recommend to family and friends
I Love everything about u the quality of ur product r very good and i like how u inform me on everything!
I really enjoy being able to bid when I want and have no commitment until I choose. I have found many great deals and outrageous prices!
Extremely happy with all my buys. Shipping has been quick and notifications and tracking information is great.
To date, the times I have shopped at TH, I have been pleased.
Times I am outbid are even satisfying at least taking part
I have really enjoyed my experience so far with my purchases from Tophatter and have even suggested it to some of my friends.
Besides the good deals, they are quick to respond to any problems one may have with the item!
Great at keeping in touch with the status of delivery of your item.
Easy to navigate, informative and quick delivery. Very addictive. Have never been dissapointed by the site the products or the sellers. Highly recommended
I have only bought some jewelry so far, but I got some great deal and it was because I was always on the ball! Shipping is great too!
Excellent service. Great products that arrived in a timely manner. Would definitely recommend. I will be making future purchases.
I Love all the products I've ordered. Shipped in less time than originally posted. App is very user friendly.
Amazing... love it... nice way to get things at reasonable prices... some shipping prices are to high... but gotta take good with the bad... BUT LOVE IT AND ADDICTED!
I love your products, they come so fast! Truly enjoy doing business with this company. I have to stop myself sometimes... it's becoming a addiction
Always satisfied with my purchases from Tophatter! Great quality and price and delivery times are usually really fast!
It's got lots of variety and so far the service and experience has been greathe.
I find so much things on the site and very high quality stuff to
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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