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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Earrings
March 6, 2017

Very Pretty - just like pic - I like them very much - the back stem is a little too long but I am sure that I will wear

Date of experience: March 3, 2017
Texas
1 review
0 helpful votes
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Great deals and dependable
March 6, 2017

Great site for deals, knick-knacks and gifts.
Reliable shipping. Reasonable prices. Auctions start at affordable rates. Great ideas and a miscellany of items. Never know what you can happen upon.

Date of experience: March 3, 2017
Indiana
1 review
0 helpful votes
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Services
March 6, 2017

I love the deals but certain vendors sell poor qualities in rings. Especially my favorite wedding set I only had it one week the stones fell out and I bought it again and same thing stones fell out. I gave a feedback on that vendor. Over all I love toplatter.

Date of experience: March 3, 2017
New Jersey
1 review
0 helpful votes
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I think tophatter is wonderful, I can get thins there at a very reasonable price &a the things I get are delivered quickly

Date of experience: March 3, 2017
Minnesota
1 review
0 helpful votes
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Amazing prices
March 6, 2017

Get great deals on great items. Amazing for gifts or personal use. Plus recieved most of the products within a week, some in two depending on where they ship from.

Date of experience: March 3, 2017
Pennsylvania
2 reviews
1 helpful vote
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Love this site!
March 6, 2017

I have been bidding on Tophatter for over a year now and have won a lot of beautiful items. The customer service is awesome and the quality of the items, especially the jewelry, is top notch! I highly recommend this site! It's fun to bid, especially when you win!

Date of experience: March 3, 2017
Pennsylvania
1 review
1 helpful vote
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Tophatter Review
March 6, 2017

I do really like tophatter so far, except with my last order, I won a bid for a smart watch. Have been tracking the package since it was shipped from china, it said it was out for delivery today 3/3/17 got my mail and it wasn't there received a notice the package is undeliverable as addressed I had to contact the post office because they were going to return it to sender if they didn't get the information they needed to deliver it. But only the one order was messed up but I will give it another shot.

Date of experience: March 3, 2017
Oklahoma
5 reviews
3 helpful votes
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Stellar items
March 6, 2017

I am extremely satisfied with everything I have received. There are always awesome items to choose from at very reasonable prices. Tophatter you rock.

Date of experience: March 3, 2017
Texas
1 review
0 helpful votes
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Missing item
March 6, 2017

I have still not received one of the items that I purchased it was it was something to do with a Minyard something that you flew up in the air I can't remember the price or even what the name

Date of experience: March 3, 2017
Illinois
1 review
0 helpful votes
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So far everything's been great quality, and I've been satisfied with everything I've gotten. Everything comes in pretty pretty quick feels like Christmas

Date of experience: March 3, 2017
Washington
1 review
2 helpful votes
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Upset
March 5, 2017

Love u guys just this order was wrong sent wrong ring size and can't wear other than that all my other orders were great and will still be bidding

Date of experience: March 3, 2017
South Carolina
3 reviews
0 helpful votes
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Great selection awesome prices
March 6, 2017

I ordered a number of rings and they are all perfect and fit as expected. I will order again. I'll go up a size since the 5 was a little tight on my right ring finger where 5 is normally a bit loose

Date of experience: March 3, 2017
Arkansas
1 review
0 helpful votes
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Almost 5 star Except
March 6, 2017

I have thoroughly enjoyed the merchandise I have received to date from tophatter, no issue. Few things that are not 5 I keep receiving notices for items that I have already bid on & have even received. I do not have the greatest eyesight even with glasses would be helpful if could zoom in or out on items, and lastly sellers do not always give a good description of their item. In my case means missed buying

Date of experience: March 3, 2017
Canada
1 review
0 helpful votes
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My experience and expectations are Very Fair, Delivery on some items are slow, I have received what I ordered. I also feel confident as to the honesty of the described items. Congratulations!

Date of experience: March 3, 2017
California
1 review
0 helpful votes
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Very enjoyable site and the bidding is stimulating. The mdse is of a good quality and received promptly.

Date of experience: March 3, 2017
Florida
2 reviews
0 helpful votes
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Great prices on Tophatter
March 6, 2017

Fast and efficient shipping and products are good, Just recently found this site and am thrilled to have it and told friends to check it out.

Date of experience: March 3, 2017
Pennsylvania
1 review
0 helpful votes
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Love Tophatter! Love it more when I bid one dollar and have no competition! Their Customer Service is the best... very quick to correct any problem you may have with no questions. I suggest this App to all my friends.

Date of experience: March 3, 2017
AE
1 review
0 helpful votes
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Upset
March 6, 2017

I paid 75.00 for a tablet then I found out after getting it was only worth 10.00 so I wont bid on no more tablets

Date of experience: March 3, 2017
Minnesota
1 review
0 helpful votes
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Love the site but-----
March 6, 2017

I have purchased many things and am pleased with the site. ----but when I am asked to review the item I cannot connect into the site. I can only get so far and then it tries again and gets about the same distance then says there is a problem with the site and they can't connect. This happens ALL the time and is frustrating for me and I would think for the seller. But for buying, a great site.

Date of experience: March 3, 2017
Missouri
1 review
3 helpful votes
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Unreliable Bidding
March 5, 2017

After my 1st 2 bids, everything went to $#*!. There is more I want to buy but unable to. When I click on bid the item is no longer available or when it is in the Live stream, it isn't actually live yet.

Date of experience: March 3, 2017