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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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So far tophatter staff especially Tony H has been so very helpful and kind loving dealing with tophatter
Each pc is exquisite and of great quality as well as being true to size. The stones regardless of what they are, shine and sparkle as a person could possibly expect.
So Fun and Exciting. One of the purchases I made - crystal and rose gold errings, are so beautiful and well made, I wear them every day. I spent a bit of $ today and can't wait to get the purchases.
Great shopping and bidding experiences. Merchandise is always legit. Great prices and unlimited selections.
So fun and easy. Fast shipping. Lots of things to choose from something for the whole family. Would use over and over again
I am a 85 year old great grandmother of 17 little ones. I love Tophatter because it give me something to do in the evening that I enjoy. So far I love all of the items I have purchased.
Very good would recommend to anyone. I need someone to show how to correct my order when I need to but other than that it am very satisfied.
I generally like the items that are being offered. The shipping terms are a little "sketchy". For instance, I made a purchase and the listing said it would get to me in 15-18 days. I received it in 4. Now, I'm not complaining about that at all, but because of the fast shipping, I won a bid on the same item, from the same Seller and it is taking FOREVER to get to me - matter of fact, I'm still waiting. Other than that - I am enjoying the Tophatter experience.
The goods look very nice for the price but quality is not. I bought a 9ct gold bracelet and the inside of it faded away. The next killer is the postage! Mmmmm
I've checked out a couple of sites similar to Tophatter and was not all impressed so didn't expect much from Tophatter.
After several purchases and a few "no fuss... At all!" refunds I was pleasantly surprised with Tophatter, the items bought have arrived in good time and I'm usually pleased with them.
All in all Tophatter is well worth a look, you too may be pleasantly surprised on what they have to offer and their service.
So far and very happy with tophatter some of the things so so but overall experience excellent and I love how fast a video that always keep you interested new things I see all the time on there
I love Tophatter bidding process, greater opportunities to win bids. Great way to get gifts, a win win for all.
Never have had a problem. Very satisfied with all my purchases! Enjoy looking for great deals. Have told many friends and coworkers to check out the site, said they would love it!
The bidding is fast and fun, sometimes you win and sometimes you don't. The entire experience is enjoyable and I feel safe when I pay. I am so glad I stumbled on this website.
My orders didnt all come yet but others did very satified on my bid and it was fun. I like the challenge that it gave me for price and u have it where its like a fun game its pretty cool site... Thank You Tophatter.
Fun to see and bids on items. Great stuff at reasonable prices. Prompt mail time too! Have been very pleased with all items received. I have recommended to many friends who are delighted. What a fun way to spend as much time as you want to treat yourself to goodies.
I love Tophatter. It is super easy to use the app and I have gotten some beautiful pieces at incredible prices!
All of the items purchased have been great quality! Excellent service. Will recommend to friends and family
Love bidding on Tophatter. My only grief is the time it takes to make payment after winning an auction. Wish they had a "wallet" you could transfer money into and not have to pay after every win.
I am very happy with my purchases to date on Tophatter. All the product has been as described (minus one yellow gold/white gold issue that was taken care of quickly and easily!) and better quality than I really thought, originally, it would be. I have already started my Christmas shopping and SUPER happy with the purchases I've made. I have purchased a very wide variety of items from electronics to jewelry to clothing. So far no disappointments... just the one instance already mentioned and like I said, they took care of it immediately. I haven't had any issues and I will continue to be a customer.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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