logo

Tophatter

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Tophatter

3.4
tophatter.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow Dorothy D.
Unfollow Dorothy D.
Share Review
Report Review

Excellent staff
March 6, 2017

So far tophatter staff especially Tony H has been so very helpful and kind loving dealing with tophatter

Date of experience: March 3, 2017
New Jersey
1 review
1 helpful vote
Follow Rebecca C.
Unfollow Rebecca C.
Share Review
Report Review

Beautiful!
March 6, 2017

Each pc is exquisite and of great quality as well as being true to size. The stones regardless of what they are, shine and sparkle as a person could possibly expect.

Date of experience: March 3, 2017
California
1 review
1 helpful vote
Follow Pati P.
Unfollow Pati P.
Share Review
Report Review

Amazing
March 6, 2017

So Fun and Exciting. One of the purchases I made - crystal and rose gold errings, are so beautiful and well made, I wear them every day. I spent a bit of $ today and can't wait to get the purchases.

Date of experience: March 3, 2017
New Mexico
4 reviews
0 helpful votes
Follow Corliss H.
Unfollow Corliss H.
Share Review
Report Review

Shopping with Tophatter
February 17, 2021

Great shopping and bidding experiences. Merchandise is always legit. Great prices and unlimited selections.

Date of experience: March 3, 2017
New Zealand
1 review
1 helpful vote
Follow Holly B.
Unfollow Holly B.
Share Review
Report Review

Best site ever
March 6, 2017

So fun and easy. Fast shipping. Lots of things to choose from something for the whole family. Would use over and over again

Date of experience: March 3, 2017
Wisconsin
1 review
1 helpful vote
Follow Betty E.
Unfollow Betty E.
Share Review
Report Review

I love seeing all of the items.
March 6, 2017

I am a 85 year old great grandmother of 17 little ones. I love Tophatter because it give me something to do in the evening that I enjoy. So far I love all of the items I have purchased.

Date of experience: March 3, 2017
Texas
1 review
0 helpful votes
Follow Larry Y.
Unfollow Larry Y.
Share Review
Report Review

Great site for deals
February 17, 2021

Very good would recommend to anyone. I need someone to show how to correct my order when I need to but other than that it am very satisfied.

Date of experience: March 3, 2017
Maryland
1 review
0 helpful votes
Follow Yaqar Y.
Unfollow Yaqar Y.
Share Review
Report Review

Coming Back Again and Again!
March 6, 2017

I generally like the items that are being offered. The shipping terms are a little "sketchy". For instance, I made a purchase and the listing said it would get to me in 15-18 days. I received it in 4. Now, I'm not complaining about that at all, but because of the fast shipping, I won a bid on the same item, from the same Seller and it is taking FOREVER to get to me - matter of fact, I'm still waiting. Other than that - I am enjoying the Tophatter experience.

Date of experience: March 3, 2017
Australia
1 review
2 helpful votes
Follow Soula T.
Unfollow Soula T.
Share Review
Report Review

Disappointed
March 6, 2017

The goods look very nice for the price but quality is not. I bought a 9ct gold bracelet and the inside of it faded away. The next killer is the postage! Mmmmm

Date of experience: March 3, 2017
GB
1 review
1 helpful vote
Follow Karl H.
Unfollow Karl H.
Share Review
Report Review

Surprisingly great!
March 6, 2017

I've checked out a couple of sites similar to Tophatter and was not all impressed so didn't expect much from Tophatter.
After several purchases and a few "no fuss... At all!" refunds I was pleasantly surprised with Tophatter, the items bought have arrived in good time and I'm usually pleased with them.
All in all Tophatter is well worth a look, you too may be pleasantly surprised on what they have to offer and their service.

Date of experience: March 3, 2017
Maryland
1 review
1 helpful vote
Follow Thomas C.
Unfollow Thomas C.
Share Review
Report Review

I love it I am hooked
March 6, 2017

So far and very happy with tophatter some of the things so so but overall experience excellent and I love how fast a video that always keep you interested new things I see all the time on there

Date of experience: March 3, 2017
Florida
1 review
0 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

Fantastic site
March 6, 2017

I love Tophatter bidding process, greater opportunities to win bids. Great way to get gifts, a win win for all.

Date of experience: March 3, 2017
Massachusetts
2 reviews
1 helpful vote
Follow SUE S.
Unfollow SUE S.
Share Review
Report Review

Great Site!
March 6, 2017

Never have had a problem. Very satisfied with all my purchases! Enjoy looking for great deals. Have told many friends and coworkers to check out the site, said they would love it!

Date of experience: March 3, 2017
Florida
4 reviews
2 helpful votes
Follow Cynthia H.
Unfollow Cynthia H.
Share Review
Report Review

Wonderful experience
March 6, 2017

The bidding is fast and fun, sometimes you win and sometimes you don't. The entire experience is enjoyable and I feel safe when I pay. I am so glad I stumbled on this website.

Date of experience: March 3, 2017
Illinois
1 review
1 helpful vote
Follow WENDY F.
Unfollow WENDY F.
Share Review
Report Review

My orders didnt all come yet but others did very satified on my bid and it was fun. I like the challenge that it gave me for price and u have it where its like a fun game its pretty cool site... Thank You Tophatter.

Date of experience: March 3, 2017
Kansas
2 reviews
1 helpful vote
Follow SANDRA R.
Unfollow SANDRA R.
Share Review
Report Review

Love the site
March 6, 2017

Fun to see and bids on items. Great stuff at reasonable prices. Prompt mail time too! Have been very pleased with all items received. I have recommended to many friends who are delighted. What a fun way to spend as much time as you want to treat yourself to goodies.

Date of experience: March 3, 2017
New York
2 reviews
0 helpful votes
Follow Patty H.
Unfollow Patty H.
Share Review
Report Review

So easy to use!
March 6, 2017

I love Tophatter. It is super easy to use the app and I have gotten some beautiful pieces at incredible prices!

Date of experience: March 3, 2017
New York
1 review
0 helpful votes
Follow ROSEMARIE S.
Unfollow ROSEMARIE S.
Share Review
Report Review

Excellent service
February 17, 2021

All of the items purchased have been great quality! Excellent service. Will recommend to friends and family

Date of experience: March 3, 2017
New Jersey
2 reviews
2 helpful votes
Follow Michele B.
Unfollow Michele B.
Share Review
Report Review

Great site
March 6, 2017

Love bidding on Tophatter. My only grief is the time it takes to make payment after winning an auction. Wish they had a "wallet" you could transfer money into and not have to pay after every win.

Date of experience: March 3, 2017
Tennessee
1 review
0 helpful votes
Follow Heidi C.
Unfollow Heidi C.
Share Review
Report Review

Unexpectedly Pleased.
March 6, 2017

I am very happy with my purchases to date on Tophatter. All the product has been as described (minus one yellow gold/white gold issue that was taken care of quickly and easily!) and better quality than I really thought, originally, it would be. I have already started my Christmas shopping and SUPER happy with the purchases I've made. I have purchased a very wide variety of items from electronics to jewelry to clothing. So far no disappointments... just the one instance already mentioned and like I said, they took care of it immediately. I haven't had any issues and I will continue to be a customer.

Date of experience: March 3, 2017