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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Good deal
March 6, 2017

Please don't send me these rating surveys anymore. It was a good experience
Thank you. The survey is not a good experience

Tophatter attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 3, 2017
Indiana
1 review
0 helpful votes
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I do like this site/app. Its helped me figure out what is all there and what i can find without going to a real store and spending a whole bunch.

Date of experience: March 3, 2017
Georgia
1 review
1 helpful vote
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Tophatter Experience
March 6, 2017

Finding out it can be a little on the expensive side, especially if you don't check the shipping first.

Date of experience: March 3, 2017
Wisconsin
2 reviews
0 helpful votes
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Excellent
March 4, 2017

All the purchases have been of high quality, gorgeous, amazing! Highly recommend this website to everyone I speak with!

Date of experience: March 3, 2017
Oklahoma
1 review
0 helpful votes
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Great buys
March 4, 2017

Love this I have gotten such great deals. Any problem it's handled asap. Love the variety of items you can buy.

Date of experience: March 3, 2017
Minnesota
2 reviews
4 helpful votes
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Just great!
March 4, 2017

This is such a great place to get cheap, but quality products. I was given the site and I buy something almost every day for a fraction of the cost!

Date of experience: March 3, 2017
North Carolina
1 review
0 helpful votes
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Awesome
March 6, 2017

I love to bid on items I like, even more I love to win. So far everything I have won was delivered within a week and the items are so much better in person! This is my new favorite site!

Date of experience: March 3, 2017
Australia
1 review
0 helpful votes
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Bidding on Tophatter
March 6, 2017

Every thing I have got from Tophatter has arrived as stated, been in excellent order and fitted description as stated very happy with all purchases so far. Have still got several orders coming, best site on Facebook, if you don't win one auction there will be another to try for and the postage is great.

Date of experience: March 3, 2017
Virginia
1 review
0 helpful votes
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A Sure Bet!
March 6, 2017

I was so excited! For the first time, I curiously did not believe what was going on! Bidding, Live! Online for merchandise against other bidders and winning a bid or two or three! Great Business! Tophatter! That's All Folks! Thanks for Tophatter.com!

Date of experience: March 3, 2017
Canada
1 review
0 helpful votes
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A great site for men and women
March 6, 2017

Most sites cater to women and children... but TopHatter has great things for men as well. If i cant win through a bid on an item i just wait until it comes back on screen. So far ive had good experiences with product and service. Any question or problems i have are dealt with promptly.

Date of experience: March 3, 2017
New Jersey
1 review
0 helpful votes
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Overall its a good site, for the most part you get a chance to bid and win, and the items are what you expect to recieve, but then there are others that post pictures of items and they are not what you recieve when theyre delivered.

Date of experience: March 3, 2017
Kansas
2 reviews
0 helpful votes
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I love shopping on tophatter
March 6, 2017

Tophatter is a very good site to shop on, I really enjoy it and the prices. The items I have I love them. I tell all my family about tophatter

Date of experience: March 3, 2017
Tennessee
1 review
0 helpful votes
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Tophatter
March 6, 2017

I have ordered many things from Tophatter and I have not ever been disappointed. I love the way they keep you informed on the status of your package delivery. They even tell you its been delivered before you get home to check. Excellent customer service as well!

Date of experience: March 3, 2017
Virginia
3 reviews
25 helpful votes
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Tophatter
March 6, 2017

This site is $#*!ed, Sorry to say that word, but they want you to ship a product with your own money and they will pay you. Please shut this company and website down. They will charge you money just for putting the product online and even if it doesn't sell.

Date of experience: March 3, 2017
California
1 review
0 helpful votes
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So, so!
March 6, 2017

I have been waiting too long for items that I paid for to arrive.
Some of the items are very nice, others seem like cheep junk.

Date of experience: March 3, 2017
Texas
1 review
0 helpful votes
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Broke
May 5, 2021

It was broke and husband had to work on it yes finish touch I bought another one. Yes the other things I was well satisfied. Yes will buy again.

Date of experience: March 3, 2017
GB
2 reviews
4 helpful votes
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OF ALL THE PRODUCTS I HAVE PURCHASED I'VE ONLY HAD TWO DUFF PRODUCTS ONE MY MONEY WAS RETURNED THE OTHER WELL LESS SAID THE COMPANY KNOWS WHO THEY ARE.
BUT OTHERWISE 10/10
WILL BE BUYING FROM HEAR ALL THE TIME.

Date of experience: March 3, 2017
South Carolina
1 review
1 helpful vote
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Great shopping at Tophatter
March 6, 2017

Delighted with all of my purchases at Tophatter. The merchandise is of good quality and the delivery speedy. Give this site a look and I am sure that you will find out the same as I did.

Date of experience: March 3, 2017
Georgia
1 review
0 helpful votes
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Great Experience
March 6, 2017

I was a little worried about what would happen as far as purchased items that I wasn't pleased with, how would that process work. I must say I am very pleased with tophatter.

Date of experience: March 3, 2017
Vermont
1 review
0 helpful votes
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Love the idea of bidding on the items, you can set yourself a limit. But you really don't need to, because you can pickup most items way below retail. I just love the site and experience I have everytime I'm on TopHatter. I take my Hat off to this site.

Date of experience: March 3, 2017