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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Please don't send me these rating surveys anymore. It was a good experience
Thank you. The survey is not a good experience
I do like this site/app. Its helped me figure out what is all there and what i can find without going to a real store and spending a whole bunch.
Finding out it can be a little on the expensive side, especially if you don't check the shipping first.
Love this I have gotten such great deals. Any problem it's handled asap. Love the variety of items you can buy.
This is such a great place to get cheap, but quality products. I was given the site and I buy something almost every day for a fraction of the cost!
I love to bid on items I like, even more I love to win. So far everything I have won was delivered within a week and the items are so much better in person! This is my new favorite site!
Every thing I have got from Tophatter has arrived as stated, been in excellent order and fitted description as stated very happy with all purchases so far. Have still got several orders coming, best site on Facebook, if you don't win one auction there will be another to try for and the postage is great.
I was so excited! For the first time, I curiously did not believe what was going on! Bidding, Live! Online for merchandise against other bidders and winning a bid or two or three! Great Business! Tophatter! That's All Folks! Thanks for Tophatter.com!
Most sites cater to women and children... but TopHatter has great things for men as well. If i cant win through a bid on an item i just wait until it comes back on screen. So far ive had good experiences with product and service. Any question or problems i have are dealt with promptly.
Overall its a good site, for the most part you get a chance to bid and win, and the items are what you expect to recieve, but then there are others that post pictures of items and they are not what you recieve when theyre delivered.
Tophatter is a very good site to shop on, I really enjoy it and the prices. The items I have I love them. I tell all my family about tophatter
I have ordered many things from Tophatter and I have not ever been disappointed. I love the way they keep you informed on the status of your package delivery. They even tell you its been delivered before you get home to check. Excellent customer service as well!
This site is $#*!ed, Sorry to say that word, but they want you to ship a product with your own money and they will pay you. Please shut this company and website down. They will charge you money just for putting the product online and even if it doesn't sell.
OF ALL THE PRODUCTS I HAVE PURCHASED I'VE ONLY HAD TWO DUFF PRODUCTS ONE MY MONEY WAS RETURNED THE OTHER WELL LESS SAID THE COMPANY KNOWS WHO THEY ARE.
BUT OTHERWISE 10/10
WILL BE BUYING FROM HEAR ALL THE TIME.
Delighted with all of my purchases at Tophatter. The merchandise is of good quality and the delivery speedy. Give this site a look and I am sure that you will find out the same as I did.
I was a little worried about what would happen as far as purchased items that I wasn't pleased with, how would that process work. I must say I am very pleased with tophatter.
Love the idea of bidding on the items, you can set yourself a limit. But you really don't need to, because you can pickup most items way below retail. I just love the site and experience I have everytime I'm on TopHatter. I take my Hat off to this site.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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