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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I was surprised at the mixture of merchandise and the prices, very easy to "one Click pay". I would recommend this sight to those who love to shop on line. I have bought 3 items so far and will check it out once a week for new deals.
I have had good quality items. Customer service had been great to me.No problems with shipping, or refunds.It is a great way to shop. What a life, surprises in the mail box all the time.
Thank you for writing your review, Pearl! We are so happy to hear you are enjoying your time shopping on Tophatter!
I love shopping Tophatter and I'm glad I found you. Good deals all the time.
I have been pleased with all the items I purchased. However, when you are selling a diffuser you should state electric, battery or USB.
Thank you, Christine, for sharing your experience with us. I'm happy to ask our seller account managers to look into the missing details on diffuser items.
I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT TOPHATTER THEY ARE REALLY FAST WITH SHIPPING AND I WILL BE DOING MORE BUSINESS WITH THEM IN THE FUTHER
Hi Douglas! Thank you for taking the time to write you review. We appreciate you being a part of the Tophatter community.
Very exciting fun experience. Enjoyed bidding against others to get what I wanted. The delivery time is much better than advertised. Items got to me way ahead of the scheduled time.
We're delighted to hear you have received your items in a timely manner and are having such a great time shopping on Tophatter.
Thank you for sharing you experience with us, Danny!
Absolutely love shopping here! Prices are excellent and my items get to me in a very reasonable amount of time. I also like how they give all of the information I need to know in the page that shows what I bought.
Cheryl, thank you for taking the time to write your review. We are so pleased to hear you have been enjoying your time on Tophatter.
I'm new at Tophatter but, it didn't take long to get hooked. It's fun and nice when you win! The items, so far, have been pretty. I usually bid on the jewelry. I'm glad that I joined!
I'm very excited about the purchases I have made, From the rings to the earrings excellent quality and a real steel for the money
I know when I order I'm always going to be suprise about the quality of the products ordered $1,000.00 from Top hatters! Tks You oughta rety this it's Great!
Thank you for taking the time to write your review, Betty! We greatly appreciate you being a key member of the Tophatter community!
I have purchased about 50 items from the jewelry department and I love every purchase. Someone always wants to buy what I am wearing. LOL. I get so carried away that I might get a side job so I can keep on buying.
Catherine, thank you for your wonderful review. We are delighted to hear you are enjoying shopping on Tophatter!
I saw some clothing once or twice, but then back to the same basic products. I purchased a radar protector that didn't help me any more than the box it came in. And I ordered 2 different smart watches. The first one I got in was almost like a child version of the fit bit. Still trying not to be completely disappointed in the electronics.
Thank you for your review, Nancy!
For items that you may be displeased with, you can return within 30 days from delivery date, for any reason. Instructions how to open your return request can be found in our FAQ: http://tinyurl.com/h7xokwj
I really enjoyed my time shopping on Tophatter, I shopped until I was completely satisfied. I love the item I bought. And enjoy wearing them. I also get great complements on the items I purchased.
We're so happy to know you have been completely satisfied with your purchases made on Tophatter.
Thank you, Margaret, for sharing your experience with us in your review.
Very satisfied. Quick at shipping merchandise. Beautiful product. I will be bidding often! Thank you so much.
We're delighted to hear you are happy and enjoying shopping on Tophatter! Thank you for taking the time to write your review, Patricia!
Everything went accordingly swell item is perfect I would definitely buy from this seller again. It only took seven days to get here and when I got here it was in pristine condition like brand new in the box only thing is I didn't realize you guys gold and silver coated product
Thank you, Zeffron, for taking the time to write your review! We are delighted to know you and your wife have been pleased with your Tophatter purchases.
I tell all my friends and family about all fun I have biding on Tophatter and the love all the great products me and my son have received. Love this site.
Theresa, thank you for your continued support of Tophatter. We are delighted to have you as a key member of the Tophatter community.
Fabulous opportunity for me to buy gifts for family and one self.
Tophatter were extremely helpful with anything I needed to know and the
Service was A1.
I managed to buy all the gifts I was looking for, so to all the staff at
Tophatter... thank you for being so courteous, kind and well skilled
Kindly Elizabeth
In the short term that I have been using your shopping site, I have been impressed with the range of products for sale. I had one problem with an item and your service department quite quickly resolved my issue.
The orders data delivered takes more time than the actual delivery. I can't return the item until it is. Also Chinese items can not be returned with a tracking number because it is so expensive. You could advise bidders of this. But there is more good than this. They immediately refund and the emails are sent to instruct you. They are prompt with your requests. The customer service is a 5. They have been good to me when cancelling a bid that I make an error. This is very generous. The sellers have beautiful jewellery. Only buy jewellery. They should offer more goods. I like that we don't pay to bids. I also don't want to buy from China. Items are cheaply made. Only your website needs to be tweeked. The jewellery is verry beautiful. Every thing else is a 5.
I have made purchases and actually came across the app by complimenting one of my customers on her ring. She gave me the name of the app, I downloaded it and the rest is history. I have been ordering and bidding like a mad man since!
Bidding is fun and SUPER EASY. Just bid or get out if it's that easy. Great products and have not been let down yet.
Their selection of products us great, Prices fantastic and shipped and received exactly when they say it is going to reach you
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Thank you for your continued support, Lorraine. We appreciate you taking the time to write your review!