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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Shopping is more fun!
March 6, 2017

I was surprised at the mixture of merchandise and the prices, very easy to "one Click pay". I would recommend this sight to those who love to shop on line. I have bought 3 items so far and will check it out once a week for new deals.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Thank you for your continued support, Lorraine. We appreciate you taking the time to write your review!

Canada
1 review
0 helpful votes
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Happy shooper
March 6, 2017

I have had good quality items. Customer service had been great to me.No problems with shipping, or refunds.It is a great way to shop. What a life, surprises in the mail box all the time.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Thank you for writing your review, Pearl! We are so happy to hear you are enjoying your time shopping on Tophatter!

Indiana
1 review
0 helpful votes
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GREAT SITE
March 6, 2017

I love shopping Tophatter and I'm glad I found you. Good deals all the time.
I have been pleased with all the items I purchased. However, when you are selling a diffuser you should state electric, battery or USB.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Thank you, Christine, for sharing your experience with us. I'm happy to ask our seller account managers to look into the missing details on diffuser items.

Canada
1 review
0 helpful votes
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I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT TOPHATTER THEY ARE REALLY FAST WITH SHIPPING AND I WILL BE DOING MORE BUSINESS WITH THEM IN THE FUTHER

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Hi Douglas! Thank you for taking the time to write you review. We appreciate you being a part of the Tophatter community.

Texas
1 review
0 helpful votes
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Fun Experience
March 6, 2017

Very exciting fun experience. Enjoyed bidding against others to get what I wanted. The delivery time is much better than advertised. Items got to me way ahead of the scheduled time.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

We're delighted to hear you have received your items in a timely manner and are having such a great time shopping on Tophatter.

Thank you for sharing you experience with us, Danny!

Texas
2 reviews
1 helpful vote
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Very Happy
March 6, 2017

Absolutely love shopping here! Prices are excellent and my items get to me in a very reasonable amount of time. I also like how they give all of the information I need to know in the page that shows what I bought.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Cheryl, thank you for taking the time to write your review. We are so pleased to hear you have been enjoying your time on Tophatter.

Massachusetts
2 reviews
0 helpful votes
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Fun and nice merchandise!
May 5, 2021

I'm new at Tophatter but, it didn't take long to get hooked. It's fun and nice when you win! The items, so far, have been pretty. I usually bid on the jewelry. I'm glad that I joined!

Date of experience: March 3, 2017
Tennessee
2 reviews
0 helpful votes
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I'm very excited about the purchases I have made, From the rings to the earrings excellent quality and a real steel for the money

Date of experience: March 3, 2017
Tennessee
2 reviews
0 helpful votes
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AWESOME
March 6, 2017

I know when I order I'm always going to be suprise about the quality of the products ordered $1,000.00 from Top hatters! Tks You oughta rety this it's Great!

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Thank you for taking the time to write your review, Betty! We greatly appreciate you being a key member of the Tophatter community!

Pennsylvania
1 review
0 helpful votes
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Great quality at greater prices!
March 4, 2017

I have purchased about 50 items from the jewelry department and I love every purchase. Someone always wants to buy what I am wearing. LOL. I get so carried away that I might get a side job so I can keep on buying.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Catherine, thank you for your wonderful review. We are delighted to hear you are enjoying shopping on Tophatter!

Missouri
1 review
1 helpful vote
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I saw some clothing once or twice, but then back to the same basic products. I purchased a radar protector that didn't help me any more than the box it came in. And I ordered 2 different smart watches. The first one I got in was almost like a child version of the fit bit. Still trying not to be completely disappointed in the electronics.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Thank you for your review, Nancy!

For items that you may be displeased with, you can return within 30 days from delivery date, for any reason. Instructions how to open your return request can be found in our FAQ: http://tinyurl.com/h7xokwj

Illinois
1 review
0 helpful votes
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First time Bidder
March 4, 2017

I really enjoyed my time shopping on Tophatter, I shopped until I was completely satisfied. I love the item I bought. And enjoy wearing them. I also get great complements on the items I purchased.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

We're so happy to know you have been completely satisfied with your purchases made on Tophatter.

Thank you, Margaret, for sharing your experience with us in your review.

Ohio
1 review
0 helpful votes
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Quick delivery
March 4, 2017

Very satisfied. Quick at shipping merchandise. Beautiful product. I will be bidding often! Thank you so much.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

We're delighted to hear you are happy and enjoying shopping on Tophatter! Thank you for taking the time to write your review, Patricia!

New Jersey
1 review
0 helpful votes
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Wife is satisfied so am I
March 4, 2017

Everything went accordingly swell item is perfect I would definitely buy from this seller again. It only took seven days to get here and when I got here it was in pristine condition like brand new in the box only thing is I didn't realize you guys gold and silver coated product

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Thank you, Zeffron, for taking the time to write your review! We are delighted to know you and your wife have been pleased with your Tophatter purchases.

Ohio
1 review
0 helpful votes
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Love Tophatter
March 4, 2017

I tell all my friends and family about all fun I have biding on Tophatter and the love all the great products me and my son have received. Love this site.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Theresa, thank you for your continued support of Tophatter. We are delighted to have you as a key member of the Tophatter community.

Australia
1 review
0 helpful votes
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Fabulous shopping
March 4, 2017

Fabulous opportunity for me to buy gifts for family and one self.
Tophatter were extremely helpful with anything I needed to know and the
Service was A1.
I managed to buy all the gifts I was looking for, so to all the staff at
Tophatter... thank you for being so courteous, kind and well skilled
Kindly Elizabeth

Date of experience: March 3, 2017
Australia
1 review
1 helpful vote
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Brilliant service and products
March 4, 2017

In the short term that I have been using your shopping site, I have been impressed with the range of products for sale. I had one problem with an item and your service department quite quickly resolved my issue.

Date of experience: March 3, 2017
Canada
1 review
2 helpful votes
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Delivery status
March 4, 2017

The orders data delivered takes more time than the actual delivery. I can't return the item until it is. Also Chinese items can not be returned with a tracking number because it is so expensive. You could advise bidders of this. But there is more good than this. They immediately refund and the emails are sent to instruct you. They are prompt with your requests. The customer service is a 5. They have been good to me when cancelling a bid that I make an error. This is very generous. The sellers have beautiful jewellery. Only buy jewellery. They should offer more goods. I like that we don't pay to bids. I also don't want to buy from China. Items are cheaply made. Only your website needs to be tweeked. The jewellery is verry beautiful. Every thing else is a 5.

Date of experience: March 3, 2017
Florida
1 review
0 helpful votes
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BEST APP EVER! LITERALLY!
February 17, 2021

I have made purchases and actually came across the app by complimenting one of my customers on her ring. She gave me the name of the app, I downloaded it and the rest is history. I have been ordering and bidding like a mad man since!

Bidding is fun and SUPER EASY. Just bid or get out if it's that easy. Great products and have not been let down yet.

Date of experience: March 3, 2017
Texas
1 review
0 helpful votes
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Breathtaking
March 4, 2017

Their selection of products us great, Prices fantastic and shipped and received exactly when they say it is going to reach you

Date of experience: March 3, 2017