logo

Tophatter

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Tophatter

3.4
tophatter.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Judith P.
Unfollow Judith P.
Share Review
Report Review

Fun
March 6, 2017

I am having a lot of fun shopping on Tophatter and getting a lot of bargains. It gives you a lot of varity to choose from. I can loge on and shop at anytime of my choosing and the shipping costs are very reasonable.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Thank you, Judith, for taking the time to write your review. We are delighted to have you as a part of the Tophatter community.

Louisiana
1 review
0 helpful votes
Follow Leonard T.
Unfollow Leonard T.
Share Review
Report Review

Good prices and fast shipping
February 17, 2021

I have had good experiences and great products delivered in a timely manner. I have recommended top-hat to my family and friends to enjoy also.

Date of experience: March 3, 2017
New Zealand
1 review
0 helpful votes
Follow carol n.
Unfollow carol n.
Share Review
Report Review

Mrs carol n
March 6, 2017

I am overjoyed that the items I ordered were received in good time and that I don't feel as if I have been ripped off. The items are just lovely and I hope I can continue to shop at Tophatter for a long while yet.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Thank you, Carol, for sharing your experience with us. We are happy to know you are enjoying shopping on Tophatter.

Tennessee
1 review
0 helpful votes
Follow BARBARA S.
Unfollow BARBARA S.
Share Review
Report Review

Excellent
March 6, 2017

Each & every item that I've received has been what was auctioned & looks exactly the same as pictured. Thus far, I've been pleased with my purchases.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Thank you, Barbara, for sharing your experience with us. We appreciate you being a great part of the Tophatter communtiy.

Montana
1 review
0 helpful votes
Follow Jerald R.
Unfollow Jerald R.
Share Review
Report Review

Fair Bidding
March 6, 2017

So far so good, mostly fair prices on products, some better than others. Disappointed in one purchase, not what I expected.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Jerald, thank you for taking the time to write your review. We are pleased to know you are enjoying shopping on Tophatter.

Additionally, items can be returned, for any reason, within 30 days from delivery date. Instructions to open your return request are located in our FAQ, here: http://tinyurl.com/h7xokwj

Thank you!

New Zealand
1 review
0 helpful votes
Follow Beth C.
Unfollow Beth C.
Share Review
Report Review

Very good... great selection
March 6, 2017

Mostly very good... but the us post can be a bit unreliable unfortunately
Product excellent. And service so far so good
Iv had a problem receiving one product but the company answered my email promptly it appears to be in the process of either sending me my choice of product or a refund

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Beth, thank you kindly for writing your review. We appreciate your continued support and are so pleased to have you as part of the Tophatter community.

In regards to your item not received, I see that a dispute is open, which is great. Since this is a international transaction, you will be asked to confirm delivery 60 days after the shipping acceptance date, which is February 11,2017. Tracking does show that your item has reached New Zealand and should be delivered shortly.

Thank you!

Wisconsin
1 review
0 helpful votes
Follow Kathy F.
Unfollow Kathy F.
Share Review
Report Review

I love this site!
March 6, 2017

I don't have to buy bids, the only time it costs me anything is when I win. I always get my purchases quickly and the items are what is represented.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Thank you, Kathy, for sharing your experience with us.

We're excited to hear you have been satisfied with your purchases and are having such a great time shopping on Tophatter.

Kentucky
1 review
0 helpful votes
Follow Savannah H.
Unfollow Savannah H.
Share Review
Report Review

Love it
March 6, 2017

Best site! Have won several auction and been satisfied with all items. Delivery is also quick and products have been in perfect shape. Have had a few items I've won and cancelled and that has been an easy process as well

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Hi Savannah! Thanks so much for your wonderful review. It's refreshing to know you are having such a amazing time shopping on Tophatter. We truly appreciate your continued support and being a part of the Tophatter community.

Mississippi
1 review
0 helpful votes
Follow JOHN P.
Unfollow JOHN P.
Share Review
Report Review

Flashlight did not have instructions or which size of batteries
Roach killing plug in machine does not work.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Thank you, John, for writing your review.

I'm truly sorry that you were disappointed with a couple of your items. With our easy return policy you can return the item within 30 days, for any reason.

Instructions to open a return request can be found in our FAQ, here: http://tinyurl.com/h7xokwj

Ohio
1 review
0 helpful votes
Follow Patricia F.
Unfollow Patricia F.
Share Review
Report Review

Tophatter Purchases
March 6, 2017

I've made quite a few purchases on Tophatter, and I am happy with every one of them! My jewelry is great quality, I've gotten many compliments. What I've given as gifts has made everyone very happy. I highly recommend the site for yourself or for gift-giving! Unlike other bid sites, you pay only for your winnings - there's no sign-up fees or dues! Nice variety of items, too!

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Patricia, thank you for sharing your amazing experiences with us. We appreciate your continued support and are pleased to have you as a member of the Tophatter community.

Canada
1 review
1 helpful vote
Follow Shirley Y.
Unfollow Shirley Y.
Share Review
Report Review

Very happy with the additional items that are being added. The item descriptions appear to be accurate but if you are not pleased with your purchase the support is available.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Hi Shirley, thank you! So glad to know you are happy with the vast variety of items available on the site.

Again, we thank you for your support and are super excited to have you as a member of the Tophatter community.

Washington
1 review
0 helpful votes
Follow TANYA A.
Unfollow TANYA A.
Share Review
Report Review

Gorgeous
March 6, 2017

Love, my item i received, have had many compliments on my item. Its very beautiful, one of the best pieces i own!

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Tanya, we are pleased to hear you are happy with your Tophatter purchase.

Thank you for sharing your experience with us and your continued support.

Minnesota
1 review
0 helpful votes
Follow Qpys F.
Unfollow Qpys F.
Share Review
Report Review

Fantastic
March 6, 2017

Tophatter keeps in touch from 'preparing to ship' to 'your item has shipped' and after. Tophatter treats you like a best friend.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Hi there, thank you for letting us know how much you enjoy shopping on Tophatter.

Florida
3 reviews
0 helpful votes
Follow Patricia B.
Unfollow Patricia B.
Share Review
Report Review

I Love this site
March 6, 2017

I am so addicted to this site. I am almost done with my Christmas shopping in March and saved a ton of money. Good quality products delivered in a timely manner.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Patricia, thank you for your review and sharing your experience with us. We appreciate your continued support!

Idaho
1 review
0 helpful votes
Follow JoAnn C.
Unfollow JoAnn C.
Share Review
Report Review

I have found the selection of products offered on Tophatter to be of excellent quality and genuine good taste. My holiday gifts in December will be spectacular this year.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

JoAnn, thank you for taking the time to write your review. We are pleased to know you have been enjoying shopping on Tophatter.

Iowa
1 review
0 helpful votes
Follow Jaci M.
Unfollow Jaci M.
Share Review
Report Review

Fun with Tophatter
March 6, 2017

The customer service is awesome! Items arrived within a few days and they have all been what was expected. I enjoy the biding aspect as well. I would recommend Tophatter to all!

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Jaci, thank you for taking the time to write your review. We appreciate your continued support!

Colorado
1 review
0 helpful votes
Follow Ron R.
Unfollow Ron R.
Share Review
Report Review

Can be TRUSTED
March 6, 2017

Had an unfortunate experience, but TOPHATTER kept there word about being "completely satisfied" and receive a full refund. I will bid on more item now!

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Hi Ron, we're so pleased to hear you were completely satisfied with your issue being settled in a timely manner.

Thank you for continued support of Tophatter!

Canada
2 reviews
0 helpful votes
Follow william m.
Unfollow william m.
Share Review
Report Review

Trouble
March 6, 2017

Having a little trouble trying to find out what some of the items are so I don't bid, and not to many items for men.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Hi William,

I'm sorry that you aren't able to find great deals on items of interested, while shopping with us. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.

Additionally, if we can assist with any account concerns, please reach out to our amazing customer support team here: http://tinyurl.com/j8eo7hu

Maryland
1 review
0 helpful votes
Follow Gayle R.
Unfollow Gayle R.
Share Review
Report Review

Love Tophatter!
March 6, 2017

Always a good experience here! The auctions are super fun (addicting!), and I've gotten some awesome deals. Everything I've gotten has been top quality, and the ONE time I had an issue, it was handled instantly and professionally. Great sellers. Great items. Great support. Everything is top notch at Tophatter and I'll be a frequent buyer, for sure. A+A+A+

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Gayle, thank you for sharing your positive experiences with us. We are delighted to hear you are enjoying shopping on Tophatter.

New Jersey
1 review
1 helpful vote
Follow Michael W.
Unfollow Michael W.
Share Review
Report Review

GREAT SITE FOR VALUE
March 6, 2017

This has been a great site to find some of the best values. Great quality ad prompt deliveries. Never any long delays in shipping the items which makes it great for buying gifts.

Date of experience: March 3, 2017
Tophatter S. Tophatter Rep
over a year old

Thank you, Michael, for taking the time to write your review. We are delighted to know you are pleased with your Tophatter purchases.