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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I am having a lot of fun shopping on Tophatter and getting a lot of bargains. It gives you a lot of varity to choose from. I can loge on and shop at anytime of my choosing and the shipping costs are very reasonable.
I have had good experiences and great products delivered in a timely manner. I have recommended top-hat to my family and friends to enjoy also.
I am overjoyed that the items I ordered were received in good time and that I don't feel as if I have been ripped off. The items are just lovely and I hope I can continue to shop at Tophatter for a long while yet.
Thank you, Carol, for sharing your experience with us. We are happy to know you are enjoying shopping on Tophatter.
Each & every item that I've received has been what was auctioned & looks exactly the same as pictured. Thus far, I've been pleased with my purchases.
Thank you, Barbara, for sharing your experience with us. We appreciate you being a great part of the Tophatter communtiy.
So far so good, mostly fair prices on products, some better than others. Disappointed in one purchase, not what I expected.
Jerald, thank you for taking the time to write your review. We are pleased to know you are enjoying shopping on Tophatter.
Additionally, items can be returned, for any reason, within 30 days from delivery date. Instructions to open your return request are located in our FAQ, here: http://tinyurl.com/h7xokwj
Thank you!
Mostly very good... but the us post can be a bit unreliable unfortunately
Product excellent. And service so far so good
Iv had a problem receiving one product but the company answered my email promptly it appears to be in the process of either sending me my choice of product or a refund
Beth, thank you kindly for writing your review. We appreciate your continued support and are so pleased to have you as part of the Tophatter community.
In regards to your item not received, I see that a dispute is open, which is great. Since this is a international transaction, you will be asked to confirm delivery 60 days after the shipping acceptance date, which is February 11,2017. Tracking does show that your item has reached New Zealand and should be delivered shortly.
Thank you!
I don't have to buy bids, the only time it costs me anything is when I win. I always get my purchases quickly and the items are what is represented.
Thank you, Kathy, for sharing your experience with us.
We're excited to hear you have been satisfied with your purchases and are having such a great time shopping on Tophatter.
Best site! Have won several auction and been satisfied with all items. Delivery is also quick and products have been in perfect shape. Have had a few items I've won and cancelled and that has been an easy process as well
Hi Savannah! Thanks so much for your wonderful review. It's refreshing to know you are having such a amazing time shopping on Tophatter. We truly appreciate your continued support and being a part of the Tophatter community.
Flashlight did not have instructions or which size of batteries
Roach killing plug in machine does not work.
Thank you, John, for writing your review.
I'm truly sorry that you were disappointed with a couple of your items. With our easy return policy you can return the item within 30 days, for any reason.
Instructions to open a return request can be found in our FAQ, here: http://tinyurl.com/h7xokwj
I've made quite a few purchases on Tophatter, and I am happy with every one of them! My jewelry is great quality, I've gotten many compliments. What I've given as gifts has made everyone very happy. I highly recommend the site for yourself or for gift-giving! Unlike other bid sites, you pay only for your winnings - there's no sign-up fees or dues! Nice variety of items, too!
Patricia, thank you for sharing your amazing experiences with us. We appreciate your continued support and are pleased to have you as a member of the Tophatter community.
Very happy with the additional items that are being added. The item descriptions appear to be accurate but if you are not pleased with your purchase the support is available.
Hi Shirley, thank you! So glad to know you are happy with the vast variety of items available on the site.
Again, we thank you for your support and are super excited to have you as a member of the Tophatter community.
Love, my item i received, have had many compliments on my item. Its very beautiful, one of the best pieces i own!
Tanya, we are pleased to hear you are happy with your Tophatter purchase.
Thank you for sharing your experience with us and your continued support.
Tophatter keeps in touch from 'preparing to ship' to 'your item has shipped' and after. Tophatter treats you like a best friend.
Hi there, thank you for letting us know how much you enjoy shopping on Tophatter.
I am so addicted to this site. I am almost done with my Christmas shopping in March and saved a ton of money. Good quality products delivered in a timely manner.
Patricia, thank you for your review and sharing your experience with us. We appreciate your continued support!
I have found the selection of products offered on Tophatter to be of excellent quality and genuine good taste. My holiday gifts in December will be spectacular this year.
JoAnn, thank you for taking the time to write your review. We are pleased to know you have been enjoying shopping on Tophatter.
The customer service is awesome! Items arrived within a few days and they have all been what was expected. I enjoy the biding aspect as well. I would recommend Tophatter to all!
Jaci, thank you for taking the time to write your review. We appreciate your continued support!
Had an unfortunate experience, but TOPHATTER kept there word about being "completely satisfied" and receive a full refund. I will bid on more item now!
Hi Ron, we're so pleased to hear you were completely satisfied with your issue being settled in a timely manner.
Thank you for continued support of Tophatter!
Having a little trouble trying to find out what some of the items are so I don't bid, and not to many items for men.
Hi William,
I'm sorry that you aren't able to find great deals on items of interested, while shopping with us. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Additionally, if we can assist with any account concerns, please reach out to our amazing customer support team here: http://tinyurl.com/j8eo7hu
Always a good experience here! The auctions are super fun (addicting!), and I've gotten some awesome deals. Everything I've gotten has been top quality, and the ONE time I had an issue, it was handled instantly and professionally. Great sellers. Great items. Great support. Everything is top notch at Tophatter and I'll be a frequent buyer, for sure. A+A+A+
Gayle, thank you for sharing your positive experiences with us. We are delighted to hear you are enjoying shopping on Tophatter.
This has been a great site to find some of the best values. Great quality ad prompt deliveries. Never any long delays in shipping the items which makes it great for buying gifts.
Thank you, Michael, for taking the time to write your review. We are delighted to know you are pleased with your Tophatter purchases.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Thank you, Judith, for taking the time to write your review. We are delighted to have you as a part of the Tophatter community.