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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I LOVE the Fabulous Deals I get on Tophatter! Plus they keep me informed on the shipping details of the items I purchase. I always know where it's at.
Electronic items are made in China if they don't work it's more expensive to return than just toss in trash
Tommie, thank you for your review. When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In these cases buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
The turnaround usually has been very good; my payment, your fast response, via email. Some items have taken longer, some shorter, one not received yet and like the next day
Barbara, thank you for sharing your experience with us in your review.
I've bought a lot of silver on this site, A lot. I have only had issues with two items, and they fixed them immediately. Just don't get caught up in bidding wars, know your personal price limit for the items you are bidding on and have fun.
Thank you for sharing your review with us, Cindy! We greatly appreciate you being a part of the Tophatter community.
I love getting a good deal on Tophatter. My best deal was a solid gold watch. I took it to my jewelers to verify it was solid gold and have it fixed. It wasn't running and I assumed it needed a battery. I was surprised that it was a wind up from the late 1800's / early 1900's worth over $2,000.00 I paid $150.00 for the watch and $150.00 to have it cleaned and in working order. I would say that was a great deal!
Hi Debbie, thank you for sharing your experiences with us. We are so pleased to know you are finding great deals while shopping on Tophatter.
Every item I have received so far since downloading Tophatter have been true to the description as well as at a great price. It's almost too fun! I find myself bidding more and more as I find all different types of items I'd love to have!
Cassandra, thank you for taking the time to write your review. We're delighted to have you as a key member of the Tophatter community.
It's so much fun bidding. I love it.if there is a problem with your purchase they take care of it right away. Your stuff sometimes arrive very quickly
Good job keep making your customers happy.
Thanks.
Thank you for your review, Andrea! We are so excited to hear you are enjoying shopping on Tophatter.
I have purchased many items from Tophatter. I love all of them! They were quick to deliver and always responsive to my notes. I have only had one instance where I received an item late and when I finally got it I also got a letter explaining the lateness. I am very pleased with Tophatter and would recommend this site to anyone
Melinda,
Thank you for your being a big part of the Tophatter community and writing your review.
I have enjoyed this site. I purchased a few perfumes that I know, at a very good price. I have not been disappointed. Just remember to read size or other information that is given.
My Items have all come quicker then expected.
Thank you for sharing your experience with us, Alice. We appreciate you taking the time to write your review.
Within 5 minutes of rural mailbox delivery I get notification of precisely what Tophatter merchandise was delivered! It keeps people honest and gives me peace of mind. I have returned one unsatisfactory (and I am overly picky!) item no problem, no charge.
Thank you for taking the time to write your review and sharing your experiences with us.
It keeps me me up to date as to what is happening with my order. From the time I order it, through to the time I receive it.
Thank you, Elaine, for sharing your experience with us. We're happy to have you as a key member of the Tophatter community.
Experience excellent this is one of my best sites now
Have told family and friends to visit this site
Dominique, we appreciate you taking the time to write your review. Thank you!
Love the item love the way you can track your order all the way to your doorstep me and my wife so love it...
Antonio, thank you for taking the time to write you review. We are delighted to know you are enjoying shopping on Tophatter.
I love to watch the auctions and bid on items. The items I get are always very good quality, arrive fast and always make me want to get more.
Thank you for writing your review, Barbara!
All the pieces I have purchased are beyond what I expected. I have bought rings, watches, earings and bracelets and they are exquisite. I will be ordering quite often. Delivery times are prompt.
Thank you for writing your review and sharing your experience with us, Katrina!
Of all Wish divisions, this is the worst. I have bid on items I wanted, only to find out I could have bought it outright more cheaply. The shipping charges are outrageous. I've actually thrown some items in the trash, because they were cheap to worthless.
Customers Service is non-existent. 2 days ago, I submitted complaints of an android tablet, that arrived with a smashed screen, and have heard not one word about replacement. It was fun at first, but since using this site I had over 1000 dollars worth of junk. I have a couple jewelry items I like. Oh, I did have another issue with customers service. I ordered a pair of earrings, but they sent a pendant I did not even bid on, I guess a companion item, that. Was awful. I wanted the earrings, but they misunderstood my complaint, and sent a 2nd pendant. Somewhere in the process, I got the desired item. I know I was charged for all three. Anyway, I've been asked to rate seeds that come in tiny zip lock bags. What can I say. They are there.
When I am asked to rate an item, the link takes me to the live site, of which I am sure is no accident. It is difficult to rate more than one item at a time. Would I recommend this site? I'd have to say no.
Shelly, I reviewed your account and see that you contacted customer support on March 4th@ 11:13PM, our support rep, Mugeni, responded to you on March 5th@ 2: AM. This is less than 3 hours of a response time. In our reps response, he opened a return request on your behalf and provided instructions on returning the item using the Free Return Shipping Label that was provided to you. If you have not received this response, pease check your spam folder and be sure to add [email protected] to your safe senders contact list. For your convenience, I have provided a copy of Mugeni's response below:
Hi Shelly,
I've requested a return for you for Order #: 22729000.
Please check your email for a separate message that includes the pre-paid return shipping label and instructions for packing your item. Be sure to send the item back in the mail within 7 days of creating your request. Your refund will be processed as soon as the package has been returned to the seller.
You will need to let us know as soon as possible should you have any issues opening the email that was sent separately, so we can look into that for you before the label expires.
Please note: failure to use the return label before it expires will result in your return request being closed.
Thanks for choosing Tophatter!
Mugeni M
Quiero debolver la ultima caja que me mandaron asi que mandeme la etiqueta para poderla devolver esta sin abrir porque hasta legia me dio
Alicia, desafortunadamente esta orden no califica para ser devuelta porque fue entregada en enero de 2017. Con nuestra política de devolución fácil usted puede devolver un artículo por cualquier razón en el plazo de 30 días a partir de la fecha de entrega, según lo explicado en nuestro FAQ: /tinyurl.com/h7xokwj
I like to thank you some of the things that I won so far it's good things I'm happy have found this site keep up the good work
Thank you kindly for your review and sharing your experience with us, Leon! We are delighted to have you as a member of the Tophatter community.
Bidding is so much fun. Even if I don't get the item I was bidding on, I am happy for the person who did get it. The jewelry is beautiful and delivery is fast and efficient
Donna, we appreciate you taking the time to share your experience with us. Thank you!
I was not allowed to use the site to purchase of other items saying I had cancelled too many orders. I only canceled one and then there was a mix up with my bank and the payment was refused. I called my bank and they said there was not a hold on my account but the purchase still would not go through. So that order was canceled. I am now trying to order again and the site still won't let me and I don't understand why. I love this site and everything I have purchased has been wonderful. I want to be able to order some again. Hope this can get cleared up.
Hi Sally, thank you for taking the time to write you review.
I reviewed your account and don't see any active bidding blocks, so you should be all set.
If you are still experiencing trouble bidding, please reach out to our customer support team here: http://tinyurl.com/j8eo7hu
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John, thank you for your review. We are excited to know you are enjoying shopping on Tophatter!