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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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It's always done in a timely fashion from the first click of the mouse and who can't appreciate that.
Couple of disipointments 1 device does not work many things no instructions Reported it and was told to google it
John, thank you for sharing your experience with us. I'm terribly sorry that the instructions were missing for your purchase, and understand how this can cause frustration and a less than positive experience. If we can assist in any way, please reach out to our amazing customer support team here: http://tinyurl.com/j8eo7hu
Tophatter is fun! I enjoy bidding on products. Especially the jewelry! Everything that I have bought has been very nice.
Thank you, Marilyn, for sharing your experience with us. We're happy to have you as a key member of the Tophatter community.
It is discouraging seeing the same item from different vendors at much different prices. Some are as much as 200-300 dollars different. Doesn't make much sense when it is the same item.
Hi Diane, thank you kindly for your review. Because buyers bid on items you will see items sold at different prices, depending on the demand or value the bidder is willing to pay at that time. However, we do have strict policies which require sellers to accurately represent items. If you see sellers items listed with inaccurate pricing, please reach out to our customer support team, so we can investigate. Support can be reached here: http://tinyurl.com/j8eo7hu
All my items were gifts they love them and I love u all one gift left to get that's for me love u all be Blessed
Lauretta, thank you for your wonderful review! We appreciate your continued support!
I love the way I get the things I buy with HATTER. Beating is something I never has done to get anything. And this is a great way to do it. All the items are beautiful.
We are excited to know you have been having such a great time shopping on Tophatter, David! Thank you for sharing your experience with us!
The most fun. You see all kinds of things. Not only for myself but for family and friends. I love this site. Keep up the good work.
Laurita, thank you for writing your review! We are delighted to know you're having fun while shopping on Tophatter.
Purchased several items great prices and quality. I'm one happy shopper. Will recommend this site to everyone I know.
Linda, thank you very much for your great review and recommendation. We are super excited to have you as a member of the Tophatter community.
When you want to have a large order it's impossible because of high shipping prices. I have liked everything except I tried to return some broken items and it was a run around I like TopHatter. It's hard to stay off your site bc it's so much fun.
Thank you, Glenn, for sharing your experience with us. You can return a item for any reason, within 30 days from delivery date. This FAQ will explain our Easy Return Policy: http://tinyurl.com/h7xokwj.
I've only had 1 bad experience. I'm still waiting for my refund on a order. I never received the order. It takes to long for tophatter to do a refund. Other wise I happy with tophatter.
Hi Velma! Thank you for taking the time to write your review. We appreciate you! I reviewed your order and see that a dispute is open and currently snoozed for 3 more days. When a item is not received and coming from a different country, we ask the buyer to confirm receipt 60 days from the day the item was shipped. After March 9, you will receive a email asking you to confirm delivery of your item. If you have not received the item by this date, a full refund will indeed be issued. Thank you for your continued patience.
Have bought a few items now and have had no problems whatsoever, will buy from tophatter again. Thanks Michelle
Thank you for sharing your experiences with us, Michelle. We're happy to know you are enjoying your time on Tophatter.
Hophatter is a wonderful website. I enjoy bidding on items I am interested in. Great quality merchandise and reasonable prices. Will continue to buy from them.
Pamela, thank you for your thoughtful review! We appreciate hearing about your experiences and excited to know you are enjoying shopping on Tophatter.
It's ok but not what I expected. Doesn't do heart rate which I thought it did. Also auctions run too fast
Hi Carol. Thank you for sharing your experience with us. I'm truly sorry to hear you weren't 100% satisfied with your Fitbit purchase. If you would like to return it, you may do so within 30 days from delivery date. Instructions to do so can be located in our FAQ here: http://tinyurl.com/h7xokwj.
Additionally, a single item is up for auction for approximately 2 minutes, with each bid the time is increased by just a few seconds. No worries, a reminder can be set for a item that you missed or were outbid on. The reminder will send a notification once that item is scheduled for auction again. Our customer support team is available 24 hours a day to help with your account needs and can be contacted here: http://tinyurl.com/j8eo7hu
Fine quality jewelry. I now have a nice selection of fine quality jewelry. I can only speak of the jewelry. Because I was not pleased with the clothes and other purchases... I. won't buy anything willingly that was made in China. A few of items I bid on came from China. That's one of my disappointment. Over all Tophalters is a wonderful experience
Thank you for taking the time to write about your experiences, Maureen! We are happy to have you as a member of the Tophatter community and greatly appreciate your continued support.
It was an exciting experience, but now I cannot get on the site
I do not know my pass code and they won't send me another one
Hi Barbara, thank you for writing your review. I'm sorry to hear you haven't been able to sign into your account. Please reach out to our customer support team for assistance with a temporary password and further instructions. We can be reached here: http://tinyurl.com/j8eo7hu
Steve was supposed to be 18 karat gold plated and or stainless steel. But within two hours every piece I had on turns me green! Very dissatisfied
Heather, thank you for your review. I'm truly sorry to hear you're disappointed with your purchase. This FAQ link may explain the 'green finger' effect: http://tinyurl.com/hfx49bv. Additionally, with our easy return policy your item can be returned for a full refund, within 30 days from delivery date, as explained in our FAQ: http://tinyurl.com/h7xokwj.
You provide great service and products your customer service is excellent and respond in a timely matter johnc
Thank you, John, for your support and taking the time to write your review. We are delighted to have you as a key member of the Tophatter community!
Rewarding 10 you pay for what you think it is worth. Item are always nice. Alot of items to look at and pick from
Thank you, Michelle, for sharing your thoughts with us. We appreciate you taking the time to write your review.
Online shopping like buying rings watches. Would like to shop for cloths and shoes. Always enjoy my orders being on time. Wish I could get all my orders at one time or charge more than one thing at a time.
Hi Doris, we are excited to hear you have enjoyed your time shopping on Tophatter. Thank you for sharing your experience!
I love the deals. I love that you don't have to wait for days to find out if you won. And the reminder system is very helpful.
Hi Danielle! Thank you so much for taking the time to write a review and share your experience. We appreciate your continued support!
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We're so glad to hear you have been having fun while shopping on Tophatter. Thank you, Gloria, for writing your review!