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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Very happy with the shipping time and. Very,, very satisfied with the products. Thanks. For. Letting me.be a part of. Your site. Very happy to do business with you'll. Thanks again.
Quality is horrible for such prices... plus i never got my gift cards to being with. How can you charge so much and get so little?
I really love tophatter's Customer service team! They're awesome in making sure whatever your experience is a great one! I am very pleased with my experience and my items I 've received from them!
I bought car camera and it arrived with missing leads. The box was not even sealed which leads me to think it is second hand or refurbished. I have still not received a refund because they want me to pay the freight back to China with tracker which means I would be paying double for the item and only getting my initial money back. Tophatter should be paying for freight and NO consumer should have to pay return freight for faulty or damaged goods, The people they are using seem to be scamming with not new items. STAY AWAY FROM SITE!
I'm so pleased that I came across your web site. I have only been a member for month, and I have purchased almost all of my Christmas gifts for 2017. I have been very happy with all the items I have acquired so far. Still a couple more on route, but I have been notified when they were shipped, and it's so easy to do a follow up. I would not hesitate to recomment Tophatter to all my family and friends. One very satisfied customer.
Advertised as leather watch but really plastic. I want my money back. Item is not as described on website.
Deborah, I'm sorry to hear your watch is not as described. Please note you can return a item for any reason, within 30 days from delivery date. See our Return Policy FAQ here: http://tinyurl.com/h7xokwj, for more information. You may also contact our customer support staff if you need assistance opening your return request. We can be contacted here: http://tinyurl.com/j8eo7hu
The things that are auctioned off are wonderful. I am very satisfied with the products. The things I have purchased are beautiful and I am not disappointed at all.
Quick delivery, pleased with jewelry, purses, disappointed some in the electronics as they are all foreign made and the smart watches were hard to program if at all, these were bought as Christmas gifts or I may have sent some back. The tablets worked great. Overall I'm pleased with the app. And will continue to use it and have recommended it to friends.
I love the platinum batman ring I bought from Jody Stock. Its perfect for my son for his birthday and It was shipped to me right away. Thank you Jody for the beautiful ring.
Have bought four different items and have been very happy with all the auctions are fun and easy, will buy again
I would like too have my money back from this purchase, and don't know how too contact them to get my money back there is know phone to call, sure would like too return this watch, it is sad but true.
Victor, in reviewing your account I see that a return has already begun and a return shipping label was sent to you via email. I have also sent a link to your label in a private message. Tophatter doesn't have a call center or offer live phone support at this time. However, we are always delighted to help via email. Our amazing customer support team can be contacted here: http://tinyurl.com/j8eo7hu
I am very happy with Tophatter. Its a easy way to shop and also prompt and quick service and I love the way they let you know about the order by sending a Tracker to watch for it.
Love it.
Most of my purchases were pretty, and good quality items, but there were a couple that came missing pieces, such as earring backs, and one even had beads that had fallen off the earring that I had to glue back.
Everything I have purchased from Tophatter has been high quality and gorgeous. I visit Tophatter at least once a month...
Some items and the gold, silver collectables are great. Electronics from China BEWARE. They or some are shipped from the US. HOWEVER if you want to return for any reason. They want them shipped back to China. Cheaper to keep and toss on the trash than sent back at min 13.95 depending on weight
Pat,
When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In these cases buyers may receive a store credit to offset some of the cost of returning the item at their own expense. Learn more in our Return Policy FAQ, here: http://tinyurl.com/h7xokwj
I was amazed at the quality of each of the items I purchased. Plus, visiting the site and seeing the variety of items is so much fun. I LOVE LOVE LOVE this site!
Heather, thank you for you writing your review and sharing your experience with us.
I've spent hundreds in tophatter. Why? Because its fast. Convenient and easy to use. I have Rose prints. Picasso. Others. Rings. Earrings... toys... tapestry... I love what I've bought on tophatter. Normally shipping is fast... TH improves its site continually. They are overall best site to do business with. They do it for me... u can go in and see what each vendor offers. So the variety of products is endless. I love tophatter!
Thank you, Pat, for writing such a thorough review and sharing your experience with us. We're are grateful to have you as a key member of the Tophatter community.
I love the items I have ordered for myself and my 2 daughters. They like what I have give them. I wish there were more gold and pewter
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Malcolm, When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In these cases buyers may receive a store credit to offset some of the cost of returning the item at their own expense. Learn more in our Return Policy FAQ, here: http://tinyurl.com/h7xokwj