logo

Tophatter

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Tophatter

3.4
tophatter.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Judy B.
Unfollow Judy B.
Share Review
Report Review

Very pleased
March 17, 2017

Items were sent on time and I am pleased so far with the items. There is a very good choice of items to bid on. It would be nice to see a few more different things. But on the whole I am very pleased/

Date of experience: March 15, 2017
California
1 review
1 helpful vote
Follow Carrie B.
Unfollow Carrie B.
Share Review
Report Review

Wonderful Product.
March 17, 2017

Rings were everything I expected. Beautiful cuts. Excellent craftsmanship. I will shop here again. It is fun participating in the auctions.

Date of experience: March 14, 2017
Michigan
2 reviews
6 helpful votes
Follow Ani J.
Unfollow Ani J.
Share Review
Report Review

Not worth it
March 16, 2017

I have had problems with 3 orders. 2 of them I paid for and they never got here. Usually everything is sent by USPS. These orders were paid for. Announced as delivered and never arrived. They were paid for things I never rec'vd. My 3rd one when I tracked it (order placed on 3-7-17) said that it was delivered on 2-21-17. No appology, just a reimbursement. I just wanted what I bid and WON. I would say almost everything is from Asia.

Date of experience: March 14, 2017
Maryland
2 reviews
9 helpful votes
Follow Joy D.
Unfollow Joy D.
Share Review
Report Review

Horrible
March 16, 2017

The merchandise is very very cheap. Worst than that if you bid and win fairly at a low price, Seller. Can change mind and can cancel your fairly won bid.! Unbelievable. Then there is No Support and you gave Wausted your TIME. Buyer be aware as this has happened to me multiple times. And Never your case can be Resolved as they have NO CUSTOMERS SUPPORT.

Date of experience: March 14, 2017
GB
1 review
5 helpful votes
Follow Rose R.
Unfollow Rose R.
Share Review
Report Review

Its been over a week from expected delivery date and still not arrive this is now 5 weeks since order im not happy

Date of experience: March 14, 2017
Ohio
1 review
0 helpful votes
Follow Susan P.
Unfollow Susan P.
Share Review
Report Review

Great site!
March 16, 2017

I have bought several things through this site. All have been jewelry and all but 1 ring have been gorgeous! The settings on the rings have been as beautiful as if you had purchased them from a mall jewelry store. I love this site! The sizes have been right on the mark for all of my fingers. Give it a try!

Date of experience: March 13, 2017
Minnesota
1 review
1 helpful vote
Follow Kelly M.
Unfollow Kelly M.
Share Review
Report Review

Love this website.
March 15, 2017

They have a lot of great selections and great prices. Good shipping and quick delivery too. Great place to shop. Thank you so much for this site.

Date of experience: March 13, 2017
Florida
1 review
2 helpful votes
Follow Tina R.
Unfollow Tina R.
Share Review
Report Review

Ut Oh, I'm in LOVE with Tophatter
March 15, 2017

So I kept seeing ads for Tophatter and finally decided to give them a try, well needless to say, I have fallen in love with this site. I am just about finished with my Christmas shopping and its only March and I have spent under $100 and the items I have purchased so far are worth well over $2000. Its easy, the items are just as described, and if you need anything support answers right away, they don't abandon you like other sites. I recommend giving it a try, you won't be disappointed at all!

Date of experience: March 13, 2017
Colorado
1 review
0 helpful votes
Follow Terri A.
Unfollow Terri A.
Share Review
Report Review

Why I won't use again.
May 5, 2021

I did like the products but they are too slow. I realize it's mostly overseas, but I STILL have products I'm waiting for. I've ordered other products from China after I predict from you, that I have already received.

Date of experience: March 12, 2017
Arizona
2 reviews
0 helpful votes
Follow Gina H.
Unfollow Gina H.
Share Review
Report Review

Fun and Fast
February 17, 2021

Great products and fun experience. Very high pressure to pay immediately and that may not always be possible. I understand the bidding and payment expected but pressure is a little offensive. Otherwise I have been thrilled with most everything i have won.

Date of experience: March 11, 2017
Australia
1 review
0 helpful votes
Follow Christine F.
Unfollow Christine F.
Share Review
Report Review

Great Auction Site
March 14, 2017

Easy to navigate, lots of great buys, reliable & timely delivery. Only issue would be some items are not for delivery outside of the US and it would be great to know this from the front screen.

Date of experience: March 11, 2017
New Hampshire
1 review
1 helpful vote
Follow Edyth M.
Unfollow Edyth M.
Share Review
Report Review

Love!
March 14, 2017

All products are Awesome! Very satisfied... Prices are very inexpensive. I
Bought these items and gave them away as gifts!

Date of experience: March 11, 2017
Oklahoma
1 review
5 helpful votes
Follow BROCK L.
Unfollow BROCK L.
Share Review
Report Review

Mostly positive feedback
March 14, 2017

I have got everything I've ordered on time, just had one expensive item that turned out to be a fake that kind of upset me cause it just so happens to be the most I've paid for any item

Date of experience: March 11, 2017
Ohio
2 reviews
2 helpful votes
Follow Sherri D.
Unfollow Sherri D.
Share Review
Report Review

So far products are basically as advertised and product returns are quite simple - no hassle - the only drawback is the shipping is quite pricey.

Date of experience: March 9, 2017
Pennsylvania
1 review
1 helpful vote
Follow Angielea T.
Unfollow Angielea T.
Share Review
Report Review

Love this site
March 11, 2017

Love this site when my package get here they text me let me know always a good thing I always know when my package come and the stuff on the site is nice I love shopping there I always find something I like for me and my family

Date of experience: March 9, 2017
Florida
1 review
18 helpful votes
Follow Carla D.
Unfollow Carla D.
Share Review
Report Review

Funny how there have been so many negative reviews and all of a sudden an influx of wildly favorable ones? Bogus...
Cheap China crap and the site has declined steadily in the past year. Garbage and greed have killed this site. Used to be fun.

Date of experience: March 9, 2017
Tophatter S. Tophatter Rep
over a year old

Hi Carla, a personal message has been sent.

Colorado
1 review
4 helpful votes
Follow Chris J.
Unfollow Chris J.
Share Review
Report Review

Have ordered many things. Have always came on time if not early and great deals. Great descriptions on the items that you are purchasing

Date of experience: March 8, 2017
Canada
1 review
0 helpful votes
Follow Benna R.
Unfollow Benna R.
Share Review
Report Review

Awesome
March 11, 2017

I love this site they don't BS around, they let you know exactly what you spent your money on, when it will be at your door and how long it will take. I wish other companies were like this

Date of experience: March 8, 2017
Tennessee
5 reviews
6 helpful votes
Follow CLARENCE H.
Unfollow CLARENCE H.
Share Review
Report Review

Hooked
March 11, 2017

LOVE My Products and love the ability to pay what and when I want. Wide Variety of stuff to keep you coming back for more.

Date of experience: March 8, 2017
Arizona
1 review
0 helpful votes
Follow MARY C.
Unfollow MARY C.
Share Review
Report Review

I love your products.
March 11, 2017

I will recommend your business to my friends so they can get the same good service i get when i shop with you. Thank you so much for being here for me and other shoppers.

Date of experience: March 8, 2017