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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Items were sent on time and I am pleased so far with the items. There is a very good choice of items to bid on. It would be nice to see a few more different things. But on the whole I am very pleased/
Rings were everything I expected. Beautiful cuts. Excellent craftsmanship. I will shop here again. It is fun participating in the auctions.
I have had problems with 3 orders. 2 of them I paid for and they never got here. Usually everything is sent by USPS. These orders were paid for. Announced as delivered and never arrived. They were paid for things I never rec'vd. My 3rd one when I tracked it (order placed on 3-7-17) said that it was delivered on 2-21-17. No appology, just a reimbursement. I just wanted what I bid and WON. I would say almost everything is from Asia.
The merchandise is very very cheap. Worst than that if you bid and win fairly at a low price, Seller. Can change mind and can cancel your fairly won bid.! Unbelievable. Then there is No Support and you gave Wausted your TIME. Buyer be aware as this has happened to me multiple times. And Never your case can be Resolved as they have NO CUSTOMERS SUPPORT.
Its been over a week from expected delivery date and still not arrive this is now 5 weeks since order im not happy
I have bought several things through this site. All have been jewelry and all but 1 ring have been gorgeous! The settings on the rings have been as beautiful as if you had purchased them from a mall jewelry store. I love this site! The sizes have been right on the mark for all of my fingers. Give it a try!
They have a lot of great selections and great prices. Good shipping and quick delivery too. Great place to shop. Thank you so much for this site.
So I kept seeing ads for Tophatter and finally decided to give them a try, well needless to say, I have fallen in love with this site. I am just about finished with my Christmas shopping and its only March and I have spent under $100 and the items I have purchased so far are worth well over $2000. Its easy, the items are just as described, and if you need anything support answers right away, they don't abandon you like other sites. I recommend giving it a try, you won't be disappointed at all!
I did like the products but they are too slow. I realize it's mostly overseas, but I STILL have products I'm waiting for. I've ordered other products from China after I predict from you, that I have already received.
Great products and fun experience. Very high pressure to pay immediately and that may not always be possible. I understand the bidding and payment expected but pressure is a little offensive. Otherwise I have been thrilled with most everything i have won.
Easy to navigate, lots of great buys, reliable & timely delivery. Only issue would be some items are not for delivery outside of the US and it would be great to know this from the front screen.
I have got everything I've ordered on time, just had one expensive item that turned out to be a fake that kind of upset me cause it just so happens to be the most I've paid for any item
So far products are basically as advertised and product returns are quite simple - no hassle - the only drawback is the shipping is quite pricey.
Love this site when my package get here they text me let me know always a good thing I always know when my package come and the stuff on the site is nice I love shopping there I always find something I like for me and my family
Funny how there have been so many negative reviews and all of a sudden an influx of wildly favorable ones? Bogus...
Cheap China crap and the site has declined steadily in the past year. Garbage and greed have killed this site. Used to be fun.
Have ordered many things. Have always came on time if not early and great deals. Great descriptions on the items that you are purchasing
I love this site they don't BS around, they let you know exactly what you spent your money on, when it will be at your door and how long it will take. I wish other companies were like this
LOVE My Products and love the ability to pay what and when I want. Wide Variety of stuff to keep you coming back for more.
I will recommend your business to my friends so they can get the same good service i get when i shop with you. Thank you so much for being here for me and other shoppers.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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