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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Fast and easy to use! Get many things for a bargain price! You never know what you will find. Althought a lot of the products repeat themselves it is still worth a look. You never know what will pop up. Bags, clothes, make-up, jewelry, electronics. The list goes on!
Tophatter is highly addictive and so much fun I enjoy the experience. I am on everyday checking out the items.
This is an efficient, well-managed and easyl-to-navigate site which features a great variety of diverse items for your consideration. I have been very pleased with the articles I've purchased here and as a result, I visit this site regularly!
I got my son a stainless steel ring with crosses on it. It was suppose to have a stone in it. Wheres the stone? The side where the crosses were, the black was scratched a little. My son was so disappointed.
I have had nothing but a positive experience. A couple of times i had to get a refund for not receiving the item i bid on but other than that i enjoy the site.
It truly was a great experience. I really like the variety. It was easy to navigate the web site. Appreciate the prices too.
I love this app, one of the best apps ever always on this app, hope this app never gets taken away, great products
Very satisfied so far I will b extremely happy if it doesn't turn my finger green or lose it's shine and chip
Great fun looking for bargains. A great variety of products, at reasonable prices, very addictive. Have already recommended to a friend, who has now also bought from this site.
My experience with Tophatter has been good. Fast shipping on some stuff and overall 2thumbs up. The products are of good quality. Secure site with your information is kept private with the company. Your able to track your purchases and updated all the time. It's a great app for all people.
I LOVE BIDDING FOR SUCH NICE THINGS. THE SHIPPING AND DELIVERY IS FAST. I have made many bids and i have also made purchases without bidding. NICE QUALITY AT INEXPENSIVE PRICES.
Theres not just 1 lol theres lots of them
If i didnt like a product they had no problem taking it back
If the item was too big or too small they just took it back
And if i liked a product a lot they asked me to talk about it lol
I have been using Tophatter for about six weeks and have been blown away by their customer care. I order something every single day and zip its at my door in a flash. Very importantly, I bought something that didn't fit the description and they sent me a refund when I posted that information---before I had even requested a refund. That is service
Frisbee wont fly, electronic BT headphones wouldn't pair to my phone. I returned product but didn't get tracking # so I'm out $15. Plus $11 for the crappy frisbee. Never buying from this site again.
I love TopHatter every thing that I have gotten from them is beautiful in perfect condition and of good quality. I love shopping with TopHatter my main Shopping place.
Had to control myself to once a day. It is so addictive it's hard to stay off the site. I get deliveries almost every day.
For the most part, Tophatter is a fun, inexpensive bid site. Most items are - after bidding, reasonable to pay for and alot of items are things you don't see for sale much anywhere. The people put up with your arguments (if you have any) in a professional, respectful way. Mistakes are treated very well(like a slip of the finger or didn't mean to bid on etc.) and forgiven as long as you don't make a habit of doing so. I would and have told people about this site and how easy it is to bid. I highly recomended Tophatter~
If you are looking for something different but cant be bothered or not able to spend hours scouring the shops, this is the place to go. It is fun bidding ad nice when you win.
This site has me hooked! I've bought several things at unheard-of prices! Shipping is prompt and the one issue I had was resolved quickly. I highly recommend Tophatter!
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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