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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Quick and easy to use!
March 24, 2017

Fast and easy to use! Get many things for a bargain price! You never know what you will find. Althought a lot of the products repeat themselves it is still worth a look. You never know what will pop up. Bags, clothes, make-up, jewelry, electronics. The list goes on!

Date of experience: March 21, 2017
Canada
1 review
0 helpful votes
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Fun
March 24, 2017

Tophatter is highly addictive and so much fun I enjoy the experience. I am on everyday checking out the items.

Date of experience: March 21, 2017
Maryland
2 reviews
0 helpful votes
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Like a "second home"...
March 24, 2017

This is an efficient, well-managed and easyl-to-navigate site which features a great variety of diverse items for your consideration. I have been very pleased with the articles I've purchased here and as a result, I visit this site regularly!

Date of experience: March 21, 2017
Canada
1 review
0 helpful votes
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Home
March 24, 2017

I have found that if you have a problem that they deal with it efficiently even though it may take time to finalize.

Date of experience: March 21, 2017
New Jersey
1 review
0 helpful votes
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Average
March 24, 2017

I got my son a stainless steel ring with crosses on it. It was suppose to have a stone in it. Wheres the stone? The side where the crosses were, the black was scratched a little. My son was so disappointed.

Date of experience: March 21, 2017
Florida
1 review
0 helpful votes
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Bargains
March 24, 2017

I have had nothing but a positive experience. A couple of times i had to get a refund for not receiving the item i bid on but other than that i enjoy the site.

Date of experience: March 21, 2017
Kentucky
1 review
0 helpful votes
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Lovely
March 24, 2017

It truly was a great experience. I really like the variety. It was easy to navigate the web site. Appreciate the prices too.

Date of experience: March 21, 2017
Florida
1 review
0 helpful votes
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Great pricrs
March 24, 2017

I love this app, one of the best apps ever always on this app, hope this app never gets taken away, great products

Date of experience: March 21, 2017
Illinois
1 review
0 helpful votes
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Awesome
March 24, 2017

Very satisfied so far I will b extremely happy if it doesn't turn my finger green or lose it's shine and chip

Date of experience: March 21, 2017
GB
1 review
0 helpful votes
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Love this site
March 24, 2017

Great fun looking for bargains. A great variety of products, at reasonable prices, very addictive. Have already recommended to a friend, who has now also bought from this site.

Date of experience: March 21, 2017
Wisconsin
1 review
0 helpful votes
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My experience with Tophatter has been good. Fast shipping on some stuff and overall 2thumbs up. The products are of good quality. Secure site with your information is kept private with the company. Your able to track your purchases and updated all the time. It's a great app for all people.

Date of experience: March 21, 2017
New York
1 review
0 helpful votes
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I LOVE BIDDING HERE!
March 24, 2017

I LOVE BIDDING FOR SUCH NICE THINGS. THE SHIPPING AND DELIVERY IS FAST. I have made many bids and i have also made purchases without bidding. NICE QUALITY AT INEXPENSIVE PRICES.

Date of experience: March 21, 2017
Colorado
1 review
0 helpful votes
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So far no bad experiences
March 24, 2017

Theres not just 1 lol theres lots of them
If i didnt like a product they had no problem taking it back
If the item was too big or too small they just took it back
And if i liked a product a lot they asked me to talk about it lol

Date of experience: March 21, 2017
California
1 review
0 helpful votes
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Best on line experience ever
March 24, 2017

I have been using Tophatter for about six weeks and have been blown away by their customer care. I order something every single day and zip its at my door in a flash. Very importantly, I bought something that didn't fit the description and they sent me a refund when I posted that information---before I had even requested a refund. That is service

Date of experience: March 21, 2017
Georgia
1 review
3 helpful votes
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Frisbee wont fly, electronic BT headphones wouldn't pair to my phone. I returned product but didn't get tracking # so I'm out $15. Plus $11 for the crappy frisbee. Never buying from this site again.

Date of experience: March 21, 2017
Tennessee
1 review
0 helpful votes
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TopHatter is Wonderful
March 24, 2017

I love TopHatter every thing that I have gotten from them is beautiful in perfect condition and of good quality. I love shopping with TopHatter my main Shopping place.

Date of experience: March 21, 2017
Florida
1 review
0 helpful votes
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Had to control myself to once a day. It is so addictive it's hard to stay off the site. I get deliveries almost every day.

Date of experience: March 21, 2017
New York
1 review
0 helpful votes
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Very Reasonable items
March 24, 2017

For the most part, Tophatter is a fun, inexpensive bid site. Most items are - after bidding, reasonable to pay for and alot of items are things you don't see for sale much anywhere. The people put up with your arguments (if you have any) in a professional, respectful way. Mistakes are treated very well(like a slip of the finger or didn't mean to bid on etc.) and forgiven as long as you don't make a habit of doing so. I would and have told people about this site and how easy it is to bid. I highly recomended Tophatter~

Date of experience: March 21, 2017
New Zealand
1 review
1 helpful vote
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Fun on Tophatter
March 24, 2017

If you are looking for something different but cant be bothered or not able to spend hours scouring the shops, this is the place to go. It is fun bidding ad nice when you win.

Date of experience: March 21, 2017
Georgia
1 review
0 helpful votes
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Addictive!
March 24, 2017

This site has me hooked! I've bought several things at unheard-of prices! Shipping is prompt and the one issue I had was resolved quickly. I highly recommend Tophatter!

Date of experience: March 21, 2017