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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I found this site by accident and just love the fact that you pay after you win. It is nothing like the other sites, I believe this is the only honest bidding site. I do not like the other bidding sites. I have received my items timely except I received an email an item was delivered to my mailbox but I never received it so I believe it was put in another persons box where I live but that is just the error of the postman not Tophatter or the seller.
I love Tophatter! I have found some amazing deals and its so easy and convenient! I love the fast pace and how the items change frequently. I never get bored when shopping on Tophatter. I will say it is definitely addictive! I also like that I can get reminders for items I would like to bid on without having to watch and wait for them to be online!
1st of all do not believe the positive reviews as it's TH's staff writing them so that their stars won't drop. But this company has unethical practices and treats sellers like dirt. There has not been any good change to the site even though they say their data shows otherwise. As a seller I can't even communicate with my buyers, something very shady about blocking all communication between seller and buyer. I complained and they just cut me off right away. This has been my source of income since I started a year ago and now nothing. I wish I took heed to some of these negative comments before ordering so many things to sell here.
My wife and I have searched for this type of bracelet for some time and with the charms she wanted, we were looking at $1,500 plus. We found this bracelet for $37.00 and ordered a pink and a blue. Thank you Tophatter.
George & Cindy
Great site! I usually view it every day. They have a great variety of things to bid on. Even though amazon is one of my favorite sites, although not a bidding site, tophatter is awesome!
Excellent site; good processes, timely delivery. Somewhat repetitive; some totally ridiculous shipping fees. Major variations in ring sizing between companies. Overall okay, was very addictive for a few weeks.
I love this site! It's a place for quick bidding of great items! It's addicting! When you win an item you pay immediately and item ships fairly quickly! I've found the items to be just what I ordered.
Hi everyone, please use this site. I'm in New Zealand and not only have i received fantastic items, delivery is fast and efficient and the Tophatter team are fast to answer any questions or queries. Honestly its fun, cost effective... just do it!
I PURCHASED OVER 10 ITEMS FROM TOPHATTER THE FIRST TIME I HEARD ABOUT IT AND HAVE BEEN PLEASED WITH EVERYTHING I GOT. AND UNFORTUNATELY 3 ITEMS DID NOT ARRIVE AND TOPHATTER REIMBURSED MY BANK ACCOUNT THE DAY I REPORTED IT. I LOVE THIS SITE AND AS SOON AS I GET MY CHECK I'M GOING SHOPPING AGAIN..
It's a great place to shop and bid on the amount that is fair to your liking.
Bidding is my hobby. I enjoy winning the bids. Your site is amazing. I love it.
By far the best online auction site. It's very. Addictive. You can't just stop at one auction. You just can't stop!
I love this site. It is awesome. I have finished all my Christmas shopping and am now buying birthday presents for 14 grandkids and 2 great grandkids and our 5 kids and their spouses. I have never enjoyed shopping but I do now. It is fun. Issue? They handle it asap. If you haven't tried this way to shop, give it a whirl, you will love it.
I enjoy Tophatter so much. They have great stuff to bid on. Everything from electronics, jewelry, beauty, even stuff for your garden. And you don't have to pay more than you want to for a product, because you can stop bidding when ever you want to. I've enjoyed everything I've bought or should I say won the bid on. Everything was delivered earlier too. Top hatred is my new favorite app. Keep up the good work
One of the best places to buy items. Only two items I haven't recieved ot sure we're they got to hoping they will come along soon
I use the Tophatter app several times a day either to just see what's being offered or to rush in and bid on an item I've been editing for. Returns are easy and credit is given quickly.
Very good choices to bid this is the first time I have ever bid on anything it was a very good experience i did get a couple of nice things
You can stop anytime you want. I love it. There are so many items to chose from and bid on. Sometimes nobody else is bidding and you can get your item for just a couple of $$$$
This is a fun site to bid on a variety of items. It's very easy to use and it's fast paced. I check through the auctions several times a day or more
It is addictive and you get great items for a lot less. I stated looking at it when I got an e-mail and got into it. Now I set in tophatter every day. You have different stuff daily.
Quality products at Great prices. Can't go wrong. I love it going on it nightly weather I want to or not, Site is really quite addictive,... Leo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Natasha,
All reviews received through Sitejabber are authentically made by Tophatter/Ruby users as a way to share their experiences. I'm sorry to hear your experiences with Tophatter have been less than positive.
We don't offer the ability for buyers and sellers to directly communicate with each other through an unstructured format any longer. Instead, as a buyer you can visit your "My Orders" page and choose from the available actions below:
1 "Change my order" (For up to 2 days after payment or until shipped) which allows you to change the color or size selection.
2 "Request to pay later" (For up to 3 days after winning or until canceled) which allows you to ask for up to 7 days to pay for an unpaid purchase.
3 "Request a refund" (For up to 4 days after payment or until shipped.)
4 "Change shipping address" (For up to 5 days after payment or until shipped.)
You can view these requests under "*Support Tickets*": https://tophatter.com/support_tickets in your account. Use the drop-down menus to filter by status and type of ticket.
If you need assistance with personal account issues, please reach out to your Account Manager or our Seller Support team, who are here to help! You can contact support via this link: http://tinyurl.com/j8eo7hu