Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have purchased items that struck my fancy in the moment and loved each one. I didn't have to spend a lot to get extra..
I used to bid all the time and loved it. Never had a problem with the support. I have one item, a watch that never came. I tried tracking it from the beginning. The tracking is invalid so I asked for a refund. Now they won't refund my money. If I can't trust them to do the right thing then why use the site?
I like most of your products, but the jewelry on the other hand is coming to small or to big, or turning cooler, and it's really to bad because it's beautiful, the detail they put into it is stunning.
Always pleased with my purchases, site is fun to use. I would recommend it to everyone to try. I am a new customer to this site and have never bidded on anything before this experience, I Love it!
I have never ordered from here before, but I love the necklace I got and have another coming! THANK YOU TOPHATTER
I enjoy shopping on Tophatter. It is fun and for the most part, you will be surprised when your order arrives because their jewelry looks authentic and those pieces with stones look so real. Tophatter makes it easy to return, if for whatever reason you are not happy with your item. Watch out, it is so much fun to shop that it can become addictive but that's ok because the bids are very reasonable. Maria Green
Very easy to get beautiful things. You k ow right away if you were the winner. I have not been disappointed with
The things I've bought.
When i ordered the item I thought they were suppose to look the way u order but not damaged the watch was cracked do thanks a lot but when I receive the other items I ordered please let them be like the picture not damage have a bless and positive day
Norma,
I'm terribly sorry to hear your watch arrived damaged. No worries, with our easy return policy you can return the watch to the seller within 30 days from delivery date, as explained in our FAQ: http://tinyurl.com/h7xokwj.
If you need assistance opening your return, please reach out to our amazing customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
I have ordered many items and have received them faster than expected; well packaged so in good order and all met or exceeded my expectations. The items were of good quality and a very good deal for the price paid.
Best online shopping EVER! Everyone NEEDS to check Tophatter out. Loooooove everything I ordered. I will be a constant customer for life... even my husband loves it... that says it all right there!
Each time I go on the site, there is always' something I personally find to bid on. Wide selection of items. Fast paced bidding. I have always' bid on something even if I didn't win, most times I do, again I enjoy the fast pace the bidding moves along. I bought one item that was defective, notified Tophatter and received an instant refund, Top rating.
I love the excitement of biding and winning I love how much fun I had and plan of having bidding on items I just have to have and winning. The customer service is excelant too.
Tophatter has been a great site for me. Their shipping times are usually faster then they say. Products that I have purchased have been excellent quality. Have recommended this site to many friends and would recommend to anyone to check them out.
I've won bids several times for beautiful jewelry! I have a large family and the things I've received from this sight will make Christmas and birthday gifts for this year! I am very happy!
I don't know how to take my mind away from this app, I always visit this site everyday and purchase it's very addictive can't ignore it always found good deal
I bought a bracelet from you all but you send it to the wrong address and state I would like you all to check into that for me thank you Mary Thornton
Mary,
A full refund has been issued for order# 23985596, due to being delivered to the incorrect location. You will see your funds return to your banking source within 3-5 business days.
Warm regards,
Will They seem fair. Top hatter is the only biding place I have ever had any thing to do with. Top hatter is very ADDTIVE and I love it I just have to be careful or the grocery money will be gone. Try it you will love it.
My new habit... LOL... I find Myself on this site all the time... I have gotten a lot of Beautiful items for My Family, Friends and of course Myself...
Everything has come in either before or right on time...
I have never had a problem with any of the many many many items I have purchased from this site...
I hope Your experience is as much fun and enjoy full as mine...
I find a lot of things that I like and to be able to stay home bid and wait for it to be delivered is great for I've been telling everyone I just love it.
Everything about Tophatter is AWESOME! From the bidding, the ordering, to receiving awesome, great, quality products in my mailbox is simply... the BEST! I am so happy I learned of this site! I know for a fact that I will continue to shop here, not only because of the quality of the products but for how safe and swiftly I receive them! Thank you, Tophatter!
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Melissa, I reviewed your account and see that order #22263456 was refunded this morning 3/29. You will see your funds return to your account within 3-5 business days.