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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Illinois
1 review
2 helpful votes
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Inexpensive extras
March 26, 2017

I have purchased items that struck my fancy in the moment and loved each one. I didn't have to spend a lot to get extra..

Date of experience: March 24, 2017
Texas
1 review
9 helpful votes
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I used to bid all the time and loved it. Never had a problem with the support. I have one item, a watch that never came. I tried tracking it from the beginning. The tracking is invalid so I asked for a refund. Now they won't refund my money. If I can't trust them to do the right thing then why use the site?

Date of experience: March 24, 2017
Tophatter S. Tophatter Rep
over a year old

Melissa, I reviewed your account and see that order #22263456 was refunded this morning 3/29. You will see your funds return to your account within 3-5 business days.

Canada
1 review
1 helpful vote
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Addictive
March 26, 2017

I like most of your products, but the jewelry on the other hand is coming to small or to big, or turning cooler, and it's really to bad because it's beautiful, the detail they put into it is stunning.

Date of experience: March 23, 2017
Alaska
1 review
2 helpful votes
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Shopper
March 26, 2017

Always pleased with my purchases, site is fun to use. I would recommend it to everyone to try. I am a new customer to this site and have never bidded on anything before this experience, I Love it!

Date of experience: March 23, 2017
Kentucky
2 reviews
4 helpful votes
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I have never ordered from here before, but I love the necklace I got and have another coming! THANK YOU TOPHATTER

Date of experience: March 23, 2017
Delaware
1 review
2 helpful votes
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Tophatter
March 26, 2017

I enjoy shopping on Tophatter. It is fun and for the most part, you will be surprised when your order arrives because their jewelry looks authentic and those pieces with stones look so real. Tophatter makes it easy to return, if for whatever reason you are not happy with your item. Watch out, it is so much fun to shop that it can become addictive but that's ok because the bids are very reasonable. Maria Green

Date of experience: March 23, 2017
Illinois
1 review
0 helpful votes
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Nice stuff
February 18, 2021

Very easy to get beautiful things. You k ow right away if you were the winner. I have not been disappointed with
The things I've bought.

Date of experience: March 23, 2017
Tennessee
1 review
5 helpful votes
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Damaged items
March 25, 2017

When i ordered the item I thought they were suppose to look the way u order but not damaged the watch was cracked do thanks a lot but when I receive the other items I ordered please let them be like the picture not damage have a bless and positive day

Date of experience: March 23, 2017
Tophatter S. Tophatter Rep
over a year old

Norma,

I'm terribly sorry to hear your watch arrived damaged. No worries, with our easy return policy you can return the watch to the seller within 30 days from delivery date, as explained in our FAQ: http://tinyurl.com/h7xokwj.

If you need assistance opening your return, please reach out to our amazing customer support team here: http://tinyurl.com/j8eo7hu.

Warm regards,

Canada
2 reviews
2 helpful votes
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Great site
March 26, 2017

I have ordered many items and have received them faster than expected; well packaged so in good order and all met or exceeded my expectations. The items were of good quality and a very good deal for the price paid.

Date of experience: March 23, 2017
North Carolina
1 review
3 helpful votes
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Totally addicted!#!
March 26, 2017

Best online shopping EVER! Everyone NEEDS to check Tophatter out. Loooooove everything I ordered. I will be a constant customer for life... even my husband loves it... that says it all right there!

Date of experience: March 23, 2017
Missouri
1 review
2 helpful votes
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Each time I go on the site, there is always' something I personally find to bid on. Wide selection of items. Fast paced bidding. I have always' bid on something even if I didn't win, most times I do, again I enjoy the fast pace the bidding moves along. I bought one item that was defective, notified Tophatter and received an instant refund, Top rating.

Date of experience: March 23, 2017
Arizona
1 review
2 helpful votes
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Topphatter fun
March 25, 2017

I love the excitement of biding and winning I love how much fun I had and plan of having bidding on items I just have to have and winning. The customer service is excelant too.

Date of experience: March 22, 2017
Canada
1 review
2 helpful votes
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Great Site
March 25, 2017

Tophatter has been a great site for me. Their shipping times are usually faster then they say. Products that I have purchased have been excellent quality. Have recommended this site to many friends and would recommend to anyone to check them out.

Date of experience: March 22, 2017
Indiana
1 review
1 helpful vote
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Ecstatic
March 25, 2017

I've won bids several times for beautiful jewelry! I have a large family and the things I've received from this sight will make Christmas and birthday gifts for this year! I am very happy!

Date of experience: March 22, 2017
Delaware
2 reviews
1 helpful vote
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Very addictive
March 25, 2017

I don't know how to take my mind away from this app, I always visit this site everyday and purchase it's very addictive can't ignore it always found good deal

Date of experience: March 22, 2017
Illinois
1 review
2 helpful votes
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I bought a bracelet from you all but you send it to the wrong address and state I would like you all to check into that for me thank you Mary Thornton

Date of experience: March 22, 2017
Tophatter S. Tophatter Rep
over a year old

Mary,

A full refund has been issued for order# 23985596, due to being delivered to the incorrect location. You will see your funds return to your banking source within 3-5 business days.

Warm regards,

Alabama
1 review
2 helpful votes
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ADDTIVE
March 24, 2017

Will They seem fair. Top hatter is the only biding place I have ever had any thing to do with. Top hatter is very ADDTIVE and I love it I just have to be careful or the grocery money will be gone. Try it you will love it.

Date of experience: March 22, 2017
Mississippi
1 review
2 helpful votes
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My Favorite Place
March 24, 2017

My new habit... LOL... I find Myself on this site all the time... I have gotten a lot of Beautiful items for My Family, Friends and of course Myself...
Everything has come in either before or right on time...
I have never had a problem with any of the many many many items I have purchased from this site...
I hope Your experience is as much fun and enjoy full as mine...

Date of experience: March 22, 2017
California
1 review
2 helpful votes
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Great deals
March 24, 2017

I find a lot of things that I like and to be able to stay home bid and wait for it to be delivered is great for I've been telling everyone I just love it.

Date of experience: March 22, 2017
Alaska
1 review
2 helpful votes
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Tophatter is AWESOME!
March 24, 2017

Everything about Tophatter is AWESOME! From the bidding, the ordering, to receiving awesome, great, quality products in my mailbox is simply... the BEST! I am so happy I learned of this site! I know for a fact that I will continue to shop here, not only because of the quality of the products but for how safe and swiftly I receive them! Thank you, Tophatter!

Date of experience: March 22, 2017