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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I was charged $11.00 from Gift World for a Wireless Power Charger Charging Pad Receiver Kit for I Phone 5/5 S 6/6plus 7/7plus on April 10,2017. When looking for my order, it was not even listed. I received an email saying that Gift World received my payment. Now where is my Wireless Power Charger? I have ordered several other products from Tophatter. Now, I'm leary of purchasing anything else.
The jewelry I've ordered is extremely poor workmanship. Rings with sharp edges, stones fall out almost immediately after buying. Several items I purchased, not just one. I bid and won a pearl necklace sold as "genuine cultured pearls". I took it to a friend who is a jeweler. He said they are definitely not "genuine cultured pearls". A bracelet I purchased was sold as a CLASSIC AQUAMARINE TENNIS BRACELET. It is not aquamarine stones at all. Most of these things are made in China, as I'm finding out. Google their name and read what real customers are saying about them.
Hi Linda,
I'm sorry to hear you have been displeased with some of your orders. Please note you are able to return an item for any reason within 30 days from delivery date. See full details in our FAQ here: http://tinyurl.com/h7xokwj
If you need help opening up any refund request our customer support staff are here to help. http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
Why does my jewlist say my ring purchased from your your site does not pass the test. Not real when your site describes something as genuine
Hi Rosie,
I'm sorry to hear your item was not as described. I reviewed your order and see that a full refund was issued on April 13,2017. You will see your funds return to your account within 3-5 business days. If you have any questions, please reach out to our customer support team here: http://tinyurl.com/j8eo7hu
Thank you!
Felicia
I found that I sometimes get items I know I did not order... yet here they are. I do not have the original shipping packages, so what do I do with them other than gift them. There are some things I did order and did not receive-maybe the packages I ordered were swapped out for the ones I did not get? Other that the odd fluke I am happy and shop a lot.
I won a Digital Wrist Blood Pressure Monitor & Heart Beat Meter back in March. When I look you the tracking number they send my package to Newburgh when I live in Poughkeepsie to different City. I been fighting with them since April and they keep closing my claim. NOT HAPPY AT ALL due to my mother really wanted this item. Has brought many thing from Tophatter but they have a lost a customer after this one. I wish someone would read were the package was delivered to please
Hi Connie,
Please provide me with the order number for the BP Monitor and I'm happy to review the details and resolve accordingly.
Thank you!
Felicia
I have several orders that i did not receive and did receive refunds for them but i also have 2 outstanding orders that said it was delivered but i have not received them and was told no refund so im out the item and money too bad cause some of the stuff i got was ok and was very happy with the stuff i got so far but not happy when it says delivered when it wasent
I have bought a few items from this site with no problem. A smartwatch, some sport bras, and neckless then I bought a drone from a vender "ROVE" sent it through junexpress gave a tracking # but is all in chinese can not read it so little help there. But item never arrived in time it said it would and has took over a month and still not here. Opened a clam but all i get is we r reviewing it with no answers! Just want my money back was never delivered! Went to bangood and bought same product less money and made it here in 7 days will do my shopping with them from now on!
Don,
Thank you for sharing your experience with us. I was able to review your account and I offer my apologies for the delay in your dispute.
I have gone ahead and closed your dispute with a full refund issued back to your card used at the time of payment. You will see your funds reflected in your banking account within 3-5 business days.
While we strive to provide the best possible experience for customers, we understand that not everything can be perfect. Again, I'm truly sorry for the delay and your less than positive experience.
Warm regards,
Felicia
This is probably the nicest ring I've ever purchased from Tophatter. It's absolutely beautiful. Just the right size. Thank you
Hi Antoinette,
A response was sent to you in private message on April 11,2017, in regards to order #2423141.
Thank you,
Felicia
To many times they want me to pay for items i did not order, Got Two bracelets over priced and stones fell out of both bracelets before i even got to put them on, they were laying in the box, Had to pay for return shipping[not fair] Got another bracelet had diamonds if you can find them. Never again, You can get better items at a better price on another site, Live and learn.
Most their KaKa comes from China and does not work once it gets here. The jewelry is nothing but costume and the ones that came from China break and cannot be fixed. I went to 2 jewelry stores with a pair of earrings that the posts came off and they said the "type" of metal will not allow for posts to be put on. I contacted customer representatives and they said that the time ran out, so even though the item broke within a few weeks,,,, so sorry, too bad. RUN, do not walk away from this site. Also have several items that they said were delivered, but they weren't.
Yes i have a question for jowerly, is it right its the veritable gold what they right in the discription
So far I have been very happy with nearly everything I purchased. The only times I have had to return something is when the wrong item or size was sent to me. I contacted Tophatter immediately and within a matter of minutes a postage label was emailed for me to print out and return the item to the seller.
I've bought quite a few things off of here and I've never had any problems. Love this site as it is very fun and addicting. So many different things to choose from.
Fun site purchased some Electronics from there however way way WAY too much jewelry it's like that's what they are is a jewelry broker. Slow shipping but what I have bought been okay.
If I could give zero stars I would. Overpriced junk! Items don't work! Braceket I purchased was supposed to be stamped as gold plate... no markings. Save your money. Never will buy from this site again.
Hi Caroline, we have strict policies which require sellers to accurately represent their items. I'm sorry to hear you received a item that was not as described. Please note with our easy return policy you can return a item for any reason within 30 days from delivery, as explained in our FAQ http://tinyurl.com/jc9dx2x.
STAY AWAY FROM SITE-not what it appears
They send nice sounding replies to your problems but never do anything but repeat the same message over and over. Seller said it was not in timeframe, you didn't send tracking number, reason not accepted by seller. (I had hit an incorrect #), our tracking shows you received item & so. no satisfaction yet I'm out mega bucks on mostly junk.
Hi Vi, please send me your order numbers and any return tracking used to return the items. I'm happy to review this further for you.
The items are junk. I thought it was good however, everything I ordered was cheap and of poor quality. Not a bargain site!
Ann, I'm sorry to hear you were displeased with your purchases. With our easy return policy, you can return a item for any reason within 30 days from delivery date, as explained in our FAQ here: http://tinyurl.com/jc9dx2x. For further assistance, please reach out to our customer support team here: http://tinyurl.com/j8eo7hu
At first I thought this shopping site sounded good I spent a lot of $$$$ bought over a 100 of there products every one of them turned out to be cheap junk don't fall for it the quality is cheap.
Rori, please note a item can be returned for any reason within 30 days from delivery date, as explained in our FAQ http://tinyurl.com/jc9dx2x.
I purchased a pair of earrings I was assured they were 18kt solid gold. I however found out that this information was false. They are not 18kt
And I am now very upset. They are not 18kt solid gold. They actually are not 18kt gold. In fact they solid gold at all.
The system made me select a star so I marked only 1 star. If I could I would give it a negative stars
Mary, I'm sorry to hear that you are displeased with your purchase. Please note you can return the item within 30 days from delivery date, for any reason. Instructions to do so can be found in our FAQ http://tinyurl.com/jc9dx2x. If you need additional assistance, our customer support team are happy to help by contacting us here http://tinyurl.com/j8eo7hu.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Hi Linda, please provide me with your correct order number and I'd be happy to look into this for you.
Regards,
Felicia