TophatterReviews 7,894

There are three items that I haven't received. The first item I complaint about that I didn't receive, I was inform that it was shipped but when you track the package, it was still in China.

There was a Priya S that sent me an email April 10,2017, after following up again the status of the order, informed me that they will take care of it and I will get an email in 24 hours. Unfortunately, I never got any update. I have 3 items pending.

It is ver disappointing since there is no way to call them and it makes me wonder why. I am ready to write a complaint with BBB.

I have won about 5-6 jewelry products from Tophatter. Delivery was timely and I am very pleased with the appearance of items purchased. I question the original prices of jewelry that you can win beginning with a $2.00 bid when the original price may have been posted as $999+. Lets be real. You aren't going to get something for nothing. The jewelry pieces I received were nicer than expected and are very pretty. I gave 4 stars instead of 5 as I don't believe the "original" prices are valid. I wish original prices would be eliminated as I feel they are a farce. I have not had to send anything back and have received all orders timely; therefore, I cannot comment on customer service. I can only say I really like what I purchased and I don't care if they are worth the original price claimed or not. I just buy what I like.

If you bid on an item & win with a low bid, you never receive the item. When you send in complaints by email, they refund you the small amount of your bid. The stuff from China takes over a month to receive & it's of poor quality. Don't ever buy clothing from China. Too small! Even larger sizes are too small & very poor quality.
No phone # for complaints. Recording comes on to leave message & no one ever calls you back.
This site is a joke & unfortunately it took me thoudands of dollars to find out!

This company lies about the materials in their products. I purchased a tennis bracelet with diamonds, instead I got a piece of silver without any diamonds in it. I reached out multiple times to Tophatter for a refund, but they refuse to return it unless I pay for the shipping back.

They fraudulently allowed the posting of a piece of jewelry, I paid for the product and the shipping and got something not advertised. Instead of offering to compensate the shipping- since the product was FRAUDULENTLY MISREPRESENTED- they keep telling me to pay the shipping. I've reported this company to the BBB. And I highly suggest no one else wastes money on a purchase here.

Nothing good to say about this company... Spent quite a bit of money with this site over the last month and a half... either items are delivered elsewhere or no respect for shipping promises... have several claims open with this company for orders that were not delivered... NO HELP WHATSOEVER FROM CUSTOMER SERVICE... please wait 31 days and we will send you an email to find out if you received your item.
Managed to get 2 refunds as one order was shipped to a different province and other order was wrong item. Once I get last of my orders I'm done with Tophatter.

Please heed my warning... DON'T DEAL WITH THIS SITE

I was innocent and bought several items. Not one was what was represented. The jewelry was something you might find in a Jack In The Box. Everything is cheap and not quality. They were such poor quality it wasn't worth my time to send them back. Also, it was obvious they were all from the same sender, even though they all had different return addresses. They were in the exact same cheap boxes & envelopes.

Tracking numbers come up bogus, pay for items and never get them. The seller tells the admin that they have a valid tracking number, so I do not get a refund on products I paid for and never received.

I was actually having fun on this site, t
Hen after I 'won' several items I sat back and started waiting on them to be delivered and some of the products were ordered the middle of March and here it is April 16 and the page is stating these products are still in processing, I try the tracking number they provided and it says Tracking does not exist. Report it to Tophatter and, because a tracking number was provided I do not qualify to receive a refund. TADA

Please do not waste your money dealing with this company. It is a rip off. The sellers are jokes... You will receive better customer service at Dollar Tree and should a seller rip you off... Oh well. Tophatter will not do a damn thing about. I won a printer and paid for it... No problem, but the seller only sent me the cord to the printer. I contacted them minutes after receiving my order. First, they told me they couldn't help me because I contacted PayPal. Then, they saw a confirmation for delivery (duh, the seller sent me a cord. I stated that in the email) but Tophatter simply suggested that I ask my neighbors. Why would FedEx give me the cord but give the printer to my neighbors? To make matters worst... I was home when it came! Tophatter "confirmed the delivery" but they didn't pay attention to the weigh of the package. If they did... They would have noticed a printer could not fit into a small FedEx bag. If the seller sent two packages... They would have scanned two packages. Now, I am forced to go through hell and back for a refund. Clearly, this company does not care about their customers. They will pretty much call you a liar or place the blame on anyone but themselves (FedEx guy/girl, neighbors, the gust of wind that blew your package somewhere else or the customer for being too dumb to remember their address). I overlooked the 4 fake designer rings, 5 cheap watches and 3 sad necklaces that I won. However, I will not let this slide. When I prove I was ripped off... Tophatter can suck it. DO NOT USE THIS COMPANY. I PROMISE YOU WILL END UP REGRETTING IT.