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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Awesome... druzy stone I love... look on site all the time... have had some good deals from this site... will buy again and would recommend...*****
A little bit of everything and fun experience too, everyone should experience Tophatter at least once just for fun!
I enjoy Tophatter. Fun addictive. Reasonable Ive ordered alot of stuff My cousin has joined and one of my clients love it
Ordered 5 items and paid none of which have been received, request for refunds no response received, this site should be avoided at all costs.
Easy to do, and often get things at a truly lesser price, not like those other sites. The auctions are quick, and often have other chances to get what you want, by liking it. Most sellers are honest, and will help if there is a problem!
I was very satisfied with my purchases in the beginning. Unil the SS plating wore off a rope necklaces and a gorgeous set of rings loss
Their plating and turned black. Two Teddy bear necklaces were never received at total of $60.0. One SS with. Earl for it's face and one chubby gold one. I am extremely unhappy and will not bid anymore.
Thank you...
This is a fun website. Everything I have purchased on this site has come right on time. And it juat as describe.
I have purchased tons at great prices, my only negative is that the sellers quote ridiculous actual prices for their items.
The last two days I received another person's item and not what I ordered but I am very satisfied with Tophatter.
On all of the things I got already and I had one problem and they fix it right away Iam so please with use
Would be great site if the items stayed up long enough to scroll through and see everything. By the time you get part way through the things are gone that I wanted to get. Ut otherwise not to bad. Except I have gotten 5 things canceled due to different reasons.
Tophatter is amazing, wonderful Auction site too shop on. Why I say that? It's because they care about their customers and they go above and beyond there duty too make them happy!
Thank You Tophatter for all do,
Tweetykasa
The site is awesome. If you shop well and know what you are looking for you will be impressed. The items are as presented, ship fast, and are of the value expected. I have only been disappointed one time with the item received and I had high expectations from the picture. The item received was from the picture but was of a lesser quality than expected. Like being cat fished.
I have numerous complaints about this company. I have ordered many items, some are OK, most of the dealers are shady, all of my complaints are followed by an email asking for a tracking number, I provide the tracking number and I am told it is not valid! How can they keep my money and also the item I purchased! BEWARE! I HAVE SENT BACK 7 ITEMS TOTALING $107.00 AND NOT ONE ITEM WAS REFUNDED!
I ordered many items, a few i was disappointed with and one bracelet that was supposedly for an adult barely fir my 6 year old grandchild. Too bad because it really is pretty!
Scam artists. Shipping makes up. For price, and it damages your phone. Running slow, delete tophatter NOW!
TOPHATTER is mostly a bunch of cheap crap from China. If you don't want it, you have to return it at your cost which can easily be more than what you paid for it in the first place. This site is a big ripoff! Don't buy here!
I have learned my lesson. A couple of months ago I ordered a ring for my daughter, size 7. It is a size 4 or less if possible. This time I ordered a ring for me. It is missing the only stone in a solitaire. I found it in the package later. The "silver" is missing from one area of the ring, looks like copper. Never again, this is worse than trash!
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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