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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

GB
1 review
1 helpful vote
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Pendant. Druzy...
May 1, 2017

Awesome... druzy stone I love... look on site all the time... have had some good deals from this site... will buy again and would recommend...*****

Date of experience: April 29, 2017
Alabama
6 reviews
0 helpful votes
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A little bit of everything and fun experience too, everyone should experience Tophatter at least once just for fun!

Date of experience: April 29, 2017
Massachusetts
1 review
0 helpful votes
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Wonderful
May 1, 2017

I absolutely love this site. Always completely satisfied with the many purchases I have made. I highly recommend it!

Date of experience: April 29, 2017
Ohio
1 review
0 helpful votes
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Very Addictive n fun
May 1, 2017

I enjoy Tophatter. Fun addictive. Reasonable Ive ordered alot of stuff My cousin has joined and one of my clients love it

Date of experience: April 29, 2017
South Africa
1 review
2 helpful votes
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Ordered 5 items and paid none of which have been received, request for refunds no response received, this site should be avoided at all costs.

Date of experience: April 29, 2017
New York
2 reviews
0 helpful votes
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Very easy and enjoyable!
May 1, 2017

Easy to do, and often get things at a truly lesser price, not like those other sites. The auctions are quick, and often have other chances to get what you want, by liking it. Most sellers are honest, and will help if there is a problem!

Date of experience: April 28, 2017
Maryland
1 review
3 helpful votes
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Reviews
May 1, 2017

I was very satisfied with my purchases in the beginning. Unil the SS plating wore off a rope necklaces and a gorgeous set of rings loss
Their plating and turned black. Two Teddy bear necklaces were never received at total of $60.0. One SS with. Earl for it's face and one chubby gold one. I am extremely unhappy and will not bid anymore.
Thank you...

Date of experience: April 28, 2017
Hawaii
1 review
0 helpful votes
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Really?
May 1, 2017

The prices are just amazing. Convenient shopping with minimal cost. There are always new products and something for eveyone. Awesome!

Date of experience: April 28, 2017
New York
1 review
0 helpful votes
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Cool website
May 1, 2017

This is a fun website. Everything I have purchased on this site has come right on time. And it juat as describe.

Date of experience: April 28, 2017
Florida
4 reviews
1 helpful vote
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Love this site!
May 1, 2017

I have purchased tons at great prices, my only negative is that the sellers quote ridiculous actual prices for their items.

Date of experience: April 28, 2017
Kentucky
2 reviews
3 helpful votes
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Addicted to you
May 1, 2017

The last two days I received another person's item and not what I ordered but I am very satisfied with Tophatter.

Date of experience: April 28, 2017
Tennessee
2 reviews
0 helpful votes
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On all of the things I got already and I had one problem and they fix it right away Iam so please with use

Date of experience: April 28, 2017
Colorado
1 review
1 helpful vote
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Okay site BUT
May 1, 2017

Would be great site if the items stayed up long enough to scroll through and see everything. By the time you get part way through the things are gone that I wanted to get. Ut otherwise not to bad. Except I have gotten 5 things canceled due to different reasons.

Date of experience: April 28, 2017
California
1 review
0 helpful votes
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Tophatter is amazing, wonderful Auction site too shop on. Why I say that? It's because they care about their customers and they go above and beyond there duty too make them happy!

Thank You Tophatter for all do,
Tweetykasa

Date of experience: April 28, 2017
California
1 review
1 helpful vote
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Pleased
May 1, 2017

The site is awesome. If you shop well and know what you are looking for you will be impressed. The items are as presented, ship fast, and are of the value expected. I have only been disappointed one time with the item received and I had high expectations from the picture. The item received was from the picture but was of a lesser quality than expected. Like being cat fished.

Date of experience: April 28, 2017
Wisconsin
1 review
10 helpful votes
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BUYER BEWARE!
April 30, 2017

I have numerous complaints about this company. I have ordered many items, some are OK, most of the dealers are shady, all of my complaints are followed by an email asking for a tracking number, I provide the tracking number and I am told it is not valid! How can they keep my money and also the item I purchased! BEWARE! I HAVE SENT BACK 7 ITEMS TOTALING $107.00 AND NOT ONE ITEM WAS REFUNDED!

Date of experience: April 28, 2017
Canada
1 review
0 helpful votes
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Size does matter!
April 30, 2017

I ordered many items, a few i was disappointed with and one bracelet that was supposedly for an adult barely fir my 6 year old grandchild. Too bad because it really is pretty!

Date of experience: April 27, 2017
Florida
1 review
2 helpful votes
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Do not use Tophatter
April 30, 2017

Scam artists. Shipping makes up. For price, and it damages your phone. Running slow, delete tophatter NOW!

Date of experience: April 27, 2017
Arkansas
2 reviews
2 helpful votes
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ZERO RATING!
April 30, 2017

TOPHATTER is mostly a bunch of cheap crap from China. If you don't want it, you have to return it at your cost which can easily be more than what you paid for it in the first place. This site is a big ripoff! Don't buy here!

Date of experience: April 27, 2017
Maryland
1 review
4 helpful votes
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Bad Product
April 26, 2017

I have learned my lesson. A couple of months ago I ordered a ring for my daughter, size 7. It is a size 4 or less if possible. This time I ordered a ring for me. It is missing the only stone in a solitaire. I found it in the package later. The "silver" is missing from one area of the ring, looks like copper. Never again, this is worse than trash!

Date of experience: April 24, 2017