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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have enjoyed the watches and leggings i have purchused all arrived in one piece and perfect condition. I also find the site very addictive but i wouldnt have it any other way
Thank you
Overall very satisfied but on occasion I have received poor quality product and one product I never received and did not get a refund on it either, but out of the many many items I have bought the majority of products have been very nice
Bought one oz bar of gold and it was gold platted instead will never purchase again that is fraud and tophatter should investigate better of the items on sight
Love Top Hatter! Such a wide selection of items that a person may never imagine of finding to buy. My husband is even A FAN.
Entertaining for sure. Addictive for impulse buyers which I am sure is what it's aimed at. Some, and I mean some things you will find useful, down side is there is no time to pull it up and read about it. The bidders are steadily bidding. If you see something, bid, it arrives and it's not what you expected waste no time and get it returned.
I've ordered countless products from Top Hatter and I can honestly say, I've never been disappointed. Very addictive site and why not? Your purchasing great products for a great value. Top Hatter always seem like a win win experience.
Am very pleased with this site. Have made several purchases of jewelry, clothes & other things. Most everything arrived well before estimatined delivery date. Only problem that I have had is when first started ordering clothes I always picked the same size that I normally wear but have found that if ordering then get 2 -3 times larger than normal USA size. The clothes themselves are very pretty as is the jewerly.
I've won quite a bit on Tophatter. From rings, necklaces and a bracelet. I've had many compliments on what I've gotten and even more was the look on people's faces when I tell them how much I spent. If your looking for a great experience I would definitely recommend Tophatter.
It's a great site for awesome finds. Can be very addictive. I usual get wonderful customer service if there is an issue but there have been those rare, few occasions that they were jusy like "oh well", "no refund or replacement", "we can't" or just won't help. Doesn't happen often, but enough for me to take a star away... I don't like paying for products I never received.
MY FIRST ONLINE AUCTION EXPERIANCE AND IT WAS SO MUCH FUN WHEN I WON MY FIRST AUCTION I REALLY ENJOYED IT. I GOT SOME GREAT PRICES ON EVERYTHING I BOUGHT IT WAS AWESOME EVERYTIME I GOT THE WINNING BID I WOULD AND HAVE RECOMENDED TOPHATTER TO FRIENDS AND FAMILY.
Excellent, set at your own pace when you want to do it. Nice items and good quality. Enjoy the selections and that it is a combination of ites.
The system is very easy to work with. Although, I wish there was a blank edge on bidding items so that when I scroll through I don't accidentally push the bidding icon by mistake. I have done this a couple times and won an item I did not want, what a mess! I did not even see the item.
I love this site. It's fun and exciting. They always have something for everyone and the the customer service is second to none! I recommend this site to anyone who likes a great deal and having fun!
I have purchased everything from jewelry to sheets. So pleased. If there is a problem, they are very responsive. And yes, I am addicted!
I never thought I would like. It. When my sister told me about it but I have ordered about 15 items and have recived all but 1 and very happy with everything. Also one item (wallet) was wrong size my fault and they said return it for all refund. Take a chance you will like it
Excellent merchandise, value is great. Display of the merchandise is wel done, sometimes items smaller than they look but that is spelled out in the "more information" I am very happy with Tophatter.
I enjoy it very much and in some cases I have save money sometimes I pay a little more than I like but it all evens out there have been at least 5 times that I didn't get my things but I think someone got it at post office or was lost there I know that happens I don't blame you I still like it and bid all the time and spend to much money sometimes but again I just love it.
Like the fact that you can just purchase the item, without bidding. Great prices. But if you like the excitement of trying to win the bidding, and getting it for a low cost.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Sheri, I'm sorry to hear you were disappointed with your item. With our easy return policy, you can return an item for any reason within 30 days from delivery.
Unfortunately, due to the length of time that has passed, this is outside of our Buyer Protection window. The order was delivered on March 8,2017. Please review our FAQ: "Is there Buyer Protection?" http://tinyurl.com/jeura4f for more details.
In the future, if there is a problem with an order, please be sure to request a return as quickly as possible.
Thank you for your understanding.
Felicia