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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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95% of the things I have ordered have came to me quickly I love going on this sight & bidding it's fast & easy & fun.
Hi Barbara,
We're excited to know you have been pleased with your purchases. Thank you for taking the time to write your review.
Have a pleasant day!
Felicia
I relax and really enjoy bidding and WINNING! The exp3erience is enjoyable and ye quality of the products is superb.
Hi Sandra,
Thank you for stopping by and writing your review. We're happy to hear you have been enjoying shopping on Tophatter.
Have a good day!
Felicia
PEOPLE NEED TO OPEN THERE EYES ON THIS WEBSITE. THEY SAY THAT THE PRODUCTS ARE 98% OFF. YOU HAVE A SMARTWATCH THAT THEY SAY THE ACTUAL PRICE IS 900$ AND PEOPLE ARE HAPPY WHEN THEY GET IT FOR 20$. WHEN ON THE OTHER THE PRODUCT REALLY COST 15$. I'M SHOCKED HOW SOCIETY IS SO DUMB. ENJOY YOUR BIDDING SCAM
Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Regards,
Felicia
Any website that doesn't have a phone number or email address is probably not legit! The smart people will stay away from this site! Keep your money in your pocket!
Hi Cheryl,
I'm sorry for the inconvenience, however, Tophatter doesn't have a call center or offer live phone support at this time. Our dedicated customer support staff is available to answer your inquiries 24hrs/day, with response times within 24 hours or 1 business day.
You can contact support from your My Orders page and navigating to the support page here: http://tinyurl.com/j8eo7hu or at [email protected].
Thank you!
Felicia
I won 9 items dates ranging from the 29th March 2017 to the 13th April, it is now the 9th of May and I am still waiting for them to be delivered the 1st item I won was sized at customs and I did get refunded.
Bea, if your items are being shipped from a different country we will ask you to confirm receipt of your item 60 days after the ship date. You can see further details in our FAQ: http://tinyurl.com/zfc5lpn. Please reach out to our customer support team for tracking updates for your orders. We can be reached here: http://tinyurl.com/j8eo7hu
Need more product on your action to bid on other than alot of jewelry for women. Like to see things like phones, tablets etc.
Sylvander,
I'm sorry that you weren't able to find a variety of items that suit your interest. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Thank you!
Felicia
I have had excellent experience with Tophatter. I enjoy bidding and winning items on Tophatter! My family and friends are amazed at what I have purchased.
Thank you for writing your review, Evelyn.
We greatly appreciate your continued support and are happy to have you as a member of the Tophatter community.
Regards,
Felicia
When I don't receive it. And some the things you order is no quilting... Looks better in the picture...
This place is such a scam oh my goodness you have no idea, they cancelled my order just because they didn't like my winning bid and all their auction quality is completely false.
Then they sent a private message that says the seller isn't allowed to cancel and order just because they don't like the price. But they let it happen always, they just don't like people making reviews about it.
Josh, a private message was sent in this regards a few days ago.
Thank you!
Felicia
I have found Tophatter to be very fair in every instance. It is a great source for finding unusual and popular items all in one place, and it is convenient to order from home without having to go out in search of things.
Tophatter is very easy to use and I am very pleased with the items I've bought. I check for notifications every morning to see if any of my wish list are up for bidding. It's fun.
Overall experience is really good. Any problems are resolved quickly and to my satisfaction. Everything received was good quality and beautiful.
Most of the items ordered are of good quality
The sizes are not always perfect fit
The time it takes to my house is not always prompt
Quite a delays in arrivals
But I have to be patience
Will still deal again
I don't like when I buy something, you keep getting charge for it. Through someone else! Everything else is great! You also over charge for shipping. Which is not a good quality about your company. You need to let people know that they are going to be getting charged every month for a product that they did not want to get every month.
You have to keep going back to see what they have to offer. I have found some items excellent quality and a few not quite what I expected. But mostly very satisfied.
Tophatter is a great site to find a bargain, great for gifts and all those things you didn't know you wanted or needed, I love it, I have only had to return 2 items and the process is easy, great site.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Hi Tee,
Thank you for writing your review. We're delighted to know you have been satisfied and enjoy shopping on Tophatter.
Best,
Felicia