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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

New Jersey
1 review
1 helpful vote
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Pleased!
May 13, 2017

Pleased customer I will purchase again.
Delivery was prompt.
All promises contracted were kept.
Product is quality.

Date of experience: May 10, 2017
Tophatter S. Tophatter Rep
over a year old

Hi Tee,

Thank you for writing your review. We're delighted to know you have been satisfied and enjoy shopping on Tophatter.

Best,
Felicia

Illinois
2 reviews
0 helpful votes
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Fun
May 13, 2017

95% of the things I have ordered have came to me quickly I love going on this sight & bidding it's fast & easy & fun.

Date of experience: May 10, 2017
Tophatter S. Tophatter Rep
over a year old

Hi Barbara,

We're excited to know you have been pleased with your purchases. Thank you for taking the time to write your review.

Have a pleasant day!
Felicia

Texas
1 review
0 helpful votes
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Love
May 13, 2017

I thoroughly enjoy this site, made some great purchases for excellent prices. It's fun to bid and lots of variety

Date of experience: May 10, 2017
Texas
1 review
0 helpful votes
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HAPPY
May 13, 2017

I relax and really enjoy bidding and WINNING! The exp3erience is enjoyable and ye quality of the products is superb.

Date of experience: May 10, 2017
Tophatter S. Tophatter Rep
over a year old

Hi Sandra,

Thank you for stopping by and writing your review. We're happy to hear you have been enjoying shopping on Tophatter.

Have a good day!
Felicia

Canada
1 review
0 helpful votes
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Love it!
May 13, 2017

Refunded when an order did not arrive. Most things arrive ahead of schedule. I got a few awesome deals and bidding is fun!

Date of experience: May 10, 2017
Canada
1 review
1 helpful vote
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WHAT A SCAM
May 12, 2017

PEOPLE NEED TO OPEN THERE EYES ON THIS WEBSITE. THEY SAY THAT THE PRODUCTS ARE 98% OFF. YOU HAVE A SMARTWATCH THAT THEY SAY THE ACTUAL PRICE IS 900$ AND PEOPLE ARE HAPPY WHEN THEY GET IT FOR 20$. WHEN ON THE OTHER THE PRODUCT REALLY COST 15$. I'M SHOCKED HOW SOCIETY IS SO DUMB. ENJOY YOUR BIDDING SCAM

Date of experience: May 10, 2017
Tophatter S. Tophatter Rep
over a year old

Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.

In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.

Regards,
Felicia

California
1 review
4 helpful votes
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Any website that doesn't have a phone number or email address is probably not legit! The smart people will stay away from this site! Keep your money in your pocket!

Date of experience: May 9, 2017
Tophatter S. Tophatter Rep
over a year old

Hi Cheryl,

I'm sorry for the inconvenience, however, Tophatter doesn't have a call center or offer live phone support at this time. Our dedicated customer support staff is available to answer your inquiries 24hrs/day, with response times within 24 hours or 1 business day.

You can contact support from your My Orders page and navigating to the support page here: http://tinyurl.com/j8eo7hu or at [email protected].

Thank you!
Felicia

South Africa
1 review
2 helpful votes
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Poor service
May 11, 2017

I won 9 items dates ranging from the 29th March 2017 to the 13th April, it is now the 9th of May and I am still waiting for them to be delivered the 1st item I won was sized at customs and I did get refunded.

Date of experience: May 8, 2017
Tophatter S. Tophatter Rep
over a year old

Bea, if your items are being shipped from a different country we will ask you to confirm receipt of your item 60 days after the ship date. You can see further details in our FAQ: http://tinyurl.com/zfc5lpn. Please reach out to our customer support team for tracking updates for your orders. We can be reached here: http://tinyurl.com/j8eo7hu

New York
1 review
0 helpful votes
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I read in your reviews that you are charged for your purchases every month I hope this is not true please respond

Date of experience: May 8, 2017
New York
1 review
0 helpful votes
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Not enough product on action
May 10, 2017

Need more product on your action to bid on other than alot of jewelry for women. Like to see things like phones, tablets etc.

Date of experience: May 8, 2017
Tophatter S. Tophatter Rep
over a year old

Sylvander,

I'm sorry that you weren't able to find a variety of items that suit your interest. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.

Thank you!
Felicia

Wisconsin
2 reviews
1 helpful vote
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I love Tophatter!
May 11, 2017

I have had excellent experience with Tophatter. I enjoy bidding and winning items on Tophatter! My family and friends are amazed at what I have purchased.

Date of experience: May 8, 2017
Tophatter S. Tophatter Rep
over a year old

Thank you for writing your review, Evelyn.

We greatly appreciate your continued support and are happy to have you as a member of the Tophatter community.

Regards,
Felicia

Florida
1 review
0 helpful votes
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Products you order
May 11, 2017

When I don't receive it. And some the things you order is no quilting... Looks better in the picture...

Date of experience: May 8, 2017
Colorado
5 reviews
52 helpful votes
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This place is such a scam oh my goodness you have no idea, they cancelled my order just because they didn't like my winning bid and all their auction quality is completely false.

Then they sent a private message that says the seller isn't allowed to cancel and order just because they don't like the price. But they let it happen always, they just don't like people making reviews about it.

Date of experience: May 7, 2017
Tophatter S. Tophatter Rep
over a year old

Josh, a private message was sent in this regards a few days ago.

Thank you!
Felicia

Texas
2 reviews
0 helpful votes
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Tophatter Experience
May 9, 2017

I have found Tophatter to be very fair in every instance. It is a great source for finding unusual and popular items all in one place, and it is convenient to order from home without having to go out in search of things.

Date of experience: May 7, 2017
Australia
1 review
0 helpful votes
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Simple
May 9, 2017

Tophatter is very easy to use and I am very pleased with the items I've bought. I check for notifications every morning to see if any of my wish list are up for bidding. It's fun.

Date of experience: May 7, 2017
Pennsylvania
1 review
0 helpful votes
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Fair
May 8, 2017

Overall experience is really good. Any problems are resolved quickly and to my satisfaction. Everything received was good quality and beautiful.

Date of experience: May 6, 2017
California
1 review
0 helpful votes
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Good Stuff
May 8, 2017

Most of the items ordered are of good quality
The sizes are not always perfect fit
The time it takes to my house is not always prompt
Quite a delays in arrivals
But I have to be patience
Will still deal again

Date of experience: May 5, 2017
Louisiana
1 review
5 helpful votes
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Good.
May 7, 2017

I don't like when I buy something, you keep getting charge for it. Through someone else! Everything else is great! You also over charge for shipping. Which is not a good quality about your company. You need to let people know that they are going to be getting charged every month for a product that they did not want to get every month.

Date of experience: May 5, 2017
Florida
1 review
0 helpful votes
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Addictive
May 7, 2017

You have to keep going back to see what they have to offer. I have found some items excellent quality and a few not quite what I expected. But mostly very satisfied.

Date of experience: May 5, 2017
GB
1 review
1 helpful vote
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Dixiedot
May 7, 2017

Tophatter is a great site to find a bargain, great for gifts and all those things you didn't know you wanted or needed, I love it, I have only had to return 2 items and the process is easy, great site.

Date of experience: May 4, 2017