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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Enjoy the bidding process and range of items. Paying by PayPal has saved me on two Items, which were voided. One item was broken and replaced quickly. I enjoy the accounting system of purchases, and shipping...
Have ordered many gifts and recommend the concept.
Lovely site you get what you see, and very quick service. W I'll be using this site again, good value for money, and good quality,
Hi Mary,
Thank you so much for taking the time to write your review. We appreciate your feedback and are happy to know you're finding Tophatter auctions enjoyable!
Warm regards,
Felicia
As a consumer, Tophatter and its sellers have allowed me to make valuable purchases for family, friends, and business. This is an awesome site, glad to be a member!
Thank you kindly, Joyce, for writing your review. We are absolutely pleased to have you as a key member of the Tophatter community!
Regards,
Felicia
Fast paced crazy additive fun! So many good items going on at the same time you can't keep up. Seems like you just started and it's 2 in the morning.
We're excited to hear how much fun you're having while shopping on Tophatter. Thank you for taking the time to write your review!
Felicia
Top hatter auction site I like very much what I don't like I order only rings and 30% of the items that I received the sizes are wrong. And if II want a refund it cost me more to ship it back then what was spent on the item because they come from China. I guess I should learn my lesson. That is not right. I feel top hatter should do more on these types hours than just letting them continue to do it
I have visited many online auction sites, but Tophatter rules them all. All of the products I have purchased or won have been of the best quality. The shipping is always fast and reasonably priced.
Hi Rosa,
Thank you kindly for sharing your experience with us. It's wonderful to have you as a member of the Tophatter community!
All the best,
Felicia
In my opinion, I have to wonder but as I stated in my headline, the jury is still out. I ordered items. One I received quickly, the other two I have been waiting. These are the items coming from China. Now, from my experience so far, China does have some reputable suppliers. Wish, for example is all China suppliers. I have received an item in a matter of days from the time ordered to delivery. The tracking confirmed the shipping from China. An item I bought on Tophatter, from China, one week prior has seemed to have dropped off the face of the earth. Who's to say? The item I did receive from tophatter was not shipped from China and was received in a matter of days.
Hi John,
I reviewed tracking information for both Order #27049920 and 26813511 and see they are both currently in your City/State.
Order #26813511 is currently Out for Delivery to your location today, May 24,2017.
Order #27049920 arrived in your City today, with a scheduled delivery date of May 26,2017.
You can view your orders tracking details from your My Orders page. If you need further assistance our dedicated customer support team are here to help: http://tinyurl.com/j8eo7hu
Thank you, have a pleasant day!
Felicia
Scam... Bait and switch... Never do business with these artists of SCAM. No regards to customer issues.
Richard,
Tophatter doesn't support the replacement of missing parts or return for exchange at this time. I understand there was a piece missing from your order making it incomplete, I apologize for this experience.
With our easy return policy, you can return your item using the return shipping label that was provided to you via email. Please be sure to ship the item and enter your tracking number in your return request within 7 days, as explained in our FAQ: http://tinyurl.com/h7xokwj.
As a courtesy for your trouble, I have applied a $10 store credit to your account. This credit will automatically apply to your first purchase of $11 or more but will expire in 2 weeks if unused. I'm sorry to see you've canceled your account. If you decide to give Tophatter another try and want to use your credit, please reach out to us and your account can be reinstated.
Thank you for your patience and understanding.
Felicia
I Previously Wrote a review about sellers that gave me the tracking # of other customers orders because my bid was too low for them, then when the package was delivered it would look like my order was delivered when it was not! Top Hatter always refunded me. But I did not get what I won! I was going to write a review exposing the Names of the Bad sellers, BUT I have noticed that shipping issues have greatly improved! Most of the bad sellers are gone. And there are a lot more U.S. sellers now. Their Items are shipped real fast, I wish They could show on the ad that they are U.S. sellers so I could expect my Item sooner. But their are some really good China sellers also that I have come to really like. I have Won so many really great items That my wife and I really enjoy. So Thank You Top Hatter! And all the good sellers!
Hi Roy,
If you have a dispute for a item not received and it is closed incorrectly (no refund for item delivered to wrong address), please contact our customer support team. The system sometimes will close a case prematurely because it reads the Delivered status and not location, as it should. By contacting support, tracking can be reviewed and a refund processed immediately.
A refund was processed for Order#25937287 on May 16,2017. You should see your funds returned to your account within 3-5 business days. Please contact your card issuing bank for questions about your refund.
If there is anything else that we can help with, Roy, please reach out to our dedicated customer support team via email- http://tinyurl.com/j8eo7hu
Thank you for your patience and understanding.
Felicia
I ordered 5 items during the period of March-May 2017. I am still awaiting my orders. Lately I tried to log into my account, and all of a sudden I must reset my password. I keep on getting the message the a new password has been send to me, but I never receive the password on my e-mail. I need urgent intervention.
Hi Dorothea,
Please send me a private message with your Tophatter registered email and order numbers, I'm happy to look into this further for you.
Kind regards,
Felicia
These people are liars and thieves they should be closed down. The item worth $1 and they charge you 10 shipping. Or they tell you the item used to be sold for $200 you can find it on eBay for $10. They send you damaged items and they always find away to avoid return. They send you different color or different size of item you purchased
Hi Joe,
I'm sorry to hear you've had less than positive experiences with some of your purchases, thank you for sharing them with us.
Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price (MSRP) you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
To review all the item details prior to bidding click the picture to find everything the seller has provided including shipping cost, brand, condition, material, colors, and sizes where applicable. In an auction format it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item.
Additionally, with our easy return policy, you can return an item for any reason within 30 days from the delivery date. Please review these details in our FAQ: http://tinyurl.com/h7xokwj
Thank you for your patience and understanding.
Felicia
Very cheap quality. Lied to about the value and never received the cord I ordered. Canon PixmaMG2522all in one print scan copy inkjet printer
Hi Barbara,
Thank you for writing your review, we appreciate all feedback!
In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item.
For order #27089360 you can request a return within 30 days from delivery for any reason. I'm very sorry this item didn't work out for you.
Please send me a message with the order # for the printer cord and I'm happy to review the issue further for you.
Thank you for your patience and understanding.
Felicia
I won a quad copter that advertised for 1,858... wouldn't pay more then 20.00 bucks for this piece of crap... also still waiting for an idea that I won March 18th it's now May 13... Tracking stoped tracking the idea in China March 22... contacted customer service and all they had to say was it's on its way... BE Aware of this site...
Hi there,
I reviewed your order for the quad copter and see that a request to return was opened about 1 month ago, with the decision that the seller pays return shipping. When you requested the return, a separate email was sent to you that included the pre-paid return shipping label, the seller's return address and instructions for packing your item.
Unfortunately, the pre-paid return shipping label wasn't used within the provided 7-day time-frame and it has expired. However, you can still receive a full refund of the amount paid by returning your item to the seller with a valid tracking number. Return shipping cost will be at the buyer's expense.
Be sure to send the item back in the mail with a valid tracking number within 7 days of this response and then contact us with the tracking number for your return. A full refund will be issued within 5 business days of delivery once the seller receives your item and verifies it is in the original condition.
In regards to order # 23938321 purchased March 18,2017; a full refund has been processed. You will see your funds return to your banking source within 3-5 business days. If you have questions regarding your refund, please contact your card issuing bank for details.
Thank you for your patience and understanding.
Felicia
I think it is extremely unfair that a shipper sends me wrong item, but then wants me to pay $70.00 to return to China(because you need a tracking number). They refunded me $9.00. I would expect they would send me for free the item I actually ordered. I believe this shipper is scamming people by sending a ugly version of what I ordered
Lori,
I'm very sorry to hear you received an incorrect item. When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In these cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense. This is the case for this order. You received a $11 credit to offset some of the return shipping cost. This credit has already been applied to a new purchase.
Once a return tracking number is added to your return request and tracking shows the item has been delivered to the seller, a full refund in the amount of $30 will be processed.
Unfortunately, we don't support the replacement of items, partial shipment of missing or damaged parts, or return of items for exchange at this time.
Thank you for your patience and understanding.
Felicia
I used to buy on a regular basis from this site. Sure some of there stuff is cheap, but you are buying at your own risk. I ordered something that was supposed to come in a 6 pack, only got 3 and Tophatter made things right by issuing a refund. I had never had a problem with them in the past and for that reason, I remained a customer willing to refer their site on to others. Until recently, when the last item I ordered arrived after 32 days of being ordered since it came from China and since it was plastic and poorly packaged it came broken. I contacted support about a return and I was instructed to return the item at MY EXPENSE and within 7 days in order to receive a refund. I'm sorry I did not break the item and if it took 32 days to get to me how am I supposed to get it back to them within 7? I am not opposed to returning it, but I am not paying to do so. End of story, they have now lost a customer. I can buy the same stuff on WISH.COM for less and the shipping is much less too.
Hi Cristie,
We greatly appreciate you taking the time to share your Tophatter experience with us. It's wonderful to have a member like you as part of the Tophatter community.
In an auction format, it is up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
I'm really glad to hear you use the research method and value your purchases at a reasonable cost that suit you.
Thank you kindly for your continued support!
Felicia (And Tophatter Team)
I ORDERED A BLACK FIT BIT WATCH BAND COLOUR BLACK.
WHAT ARRIVED... PURPLE... WANTED ME TO SEND BACK WITH A TRACKING NUMBER... COST OF POSTAGE WOULD BE $23... I DID NOT WANT TO WASTE $23 ON A PURCHASE OF $28 SO I SENT BACK USING $3 POSTAGE ORDINARY MAIL... I. E. NO TRACKING NO.
BECAUSE OF THIS I AM NOT GETTING A REFUND... PLUSE OUT OF POCKET ANOTHER $3... PLUS I DO NOT HAVE THE WATCH BAND AS IT HAS BEEN SENT BACK... STAY AWAY.
Pam,
To ensure fair decisions are made in regards to missing items and refunds, we require both Buyers and Sellers to ship/return items with a valid tracking label. This is detailed in our FAQ under "Is there Buyer Protection?", http://tinyurl.com/jeura4f.
Unfortunately, without a tracking number indicating a return of this item to the seller, we have no way to prove to the seller the item was returned and we can not require them to issue a refund.
Thank you for your understanding!
Felicia
Very satisfide with everything i have bought the only problemm i have had is i orrdered a mickey mouse watch wated almost a month for it and when i got it it was a despicable ME2watch.
Hi Linda,
Thank you for writing your review and sharing your experience with us. We appreciate you being a part of the Tophatter community.
Regards,
Felicia
Wow, all I can say is this site is for people who have no idea that everything that is auctioned is over priced and if you go search for the products on Wish you will find most items(including exactly the same watches, clothes and jewellery) for prices ranging from $2 to $10) with a usual shipping cost of $3 to anywhere in the world. Their "market value" on Top hatter is a lie also. Most if not all of their market value is actually really between $2 and $10 but they come up with ridiculous so called market values of between $300 and $1300. I bought a smart watch on Top hatter and finding it was not to my liking and also way cheaper when searched for on Wish, I returned it. They gave me a USA address to return it to but it's sender lived in Australia and if I did not claim it from the post office it would have been sent back to that Australian address. I live in Australia so it would have been much cheaper to send it to back to the same state that I live in. I thinks this site is making a huge profit off people with addictive personalities who live on the thrill of an auction.
Leslie,
Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu. Additionally, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Many sellers use drop shipping for their merchandise. Drop shipping is when items are shipped by the seller directly from their supplier. Suppliers can be located in a different country than the seller of the item. When returning a item, the item must be returned to the sellers shipping address that provided in your return request.
Thank you for your patience and understanding.
Felicia
Love the sight. I have liked everything (with a few exceptions) that I have
Received. The quality of the items are good. It's so easy to order and pay and the tracking is easy. I love the diversity of products. I look forward to seeing what's new every day.
Hi Laura,
Thank you kindly for writing your review. We are happy to have you as a member of the Tophatter community!
Regards,
Felicia
Tophatter has been an amazing site where I go almost every day. Their service is fast and efficient and the products I have received have been excellent quality. Customer support is quick to respond and will make sure you are satisfied.
Hi Natalie,
We really appreciate you taking the time to write your review for Tophatter. Thank you for sharing your experience and your continued support!
Have a pleasant day!
Felicia
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West,
Thank you for taking the time to write your review and share your experience with us. We appreciate your thorough feedback and are happy to have you as a member of the Tophatter community!
Warm regards,
Felicia