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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Every single purchase I have made on Tophatter has been a joy to me. Christmas and Birthday gifts are no longer a problem on a retiree's budget! Quality is always excellent, the buying experience is enjoyable, will continue to keep buying. You all should es well!
AWESOME... GREAT PRODUCTS, CAN'T BEAT PRICES, PROMPT TIMING, SOME BEAUTIFUL ITEMS. IT'S A BIT ADDICTING NOT SURE IF BIDS CAN BE WON... BUT SELLER CAN REJECT? IV HAD ONE JUST TAKE ORDER. EXCEPT. NEXT DAY HAVE A EMAIL... IT HAS BEEN CANCELED... I HAVE NEVER GOTTEN ANY EXPLANATION OF WHY, OR WHAT THE PROBLEM WAS. JUST. HERES YA MONEY BACK...? STILL LOVE THE SITE. I CONTACTED THEM AND THEY ARE PROMPT AT ANSWERING YOU... I DO GIVE THEM 5 STARS. THEY AREN'T THE DISTRIBUTER, SO THAT IS NO FAULT OF THERE'S! BLESSINGS TO YOU ALL, KC LEE
Fast paced, great items, fast shipping. Addictive. Items are always as described. And there is free return if you aren't satisfied. They have great items you can't find other places. And also send reminders if you are interested in an item that will be auctioned later. Glad I found this site. Thanks
I have ordered hundreds of dollars from them Jan to Feb. A couple says delivered back in January (I still have not received them 4mo later) and a couple of items are junk. When I contact them I don't get a response and now it is too late to use the 30 day return policy. So I pretty much got screwed without a kiss. Don't use them! Go to other auction sites. Google them there's several out there.
I won a bid of $1.00 with no shipping and purchased a $5.00 extra offer attached. Normally the item goes for $15-$20 bids. I never received item and had to get refund. Cheaper for them this way rather than honor the bid. Still waiting on another item from April purchases of 5 items. Two bad experiences out of 5. I also looked up items after I bid on ebay and found them cheaper than what people are bidding
Jeanne,
I'm truly troubled to hear the seller failed to ship your order as required causing you not to receive the item at the great deal offered.
Because we are not the seller of the item we offer buyer protection which guarantees your item will be delivered or a full refund will be issued. In this case, a refund was issued.
Additionally, I've reviewed tracking for each of your orders and they all have been delivered. If you have questions regarding this, please contact our customer support team for additional details: http://tinyurl.com/j8eo7hu
Finally, in an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Thank you for your patience and understanding.
Felicia
I have bought some amazing pieces. Greatest find, fast service, quality merchandise. I would definitely recommend every one at least giving it one try.
I'm working, so it's hard for me to watch auctions while I work. I set a reminder for a particular item and I have a notification saying it's "Coming Up Soon". How long is a typical wait before it goes live?
I give it a 4 because I never received my coin I purchased for $23.00. Other then that, I received everything else and the stuff was nice.
It was so easy to use this sight and it was fast and the service was great. I could not say any thing bad. Love, Love, Love this sight.
MY EXPERIENCE HAS BEEN VERY VALUABLE, EXCITING & ENJOYABLE - THERE ARE SOOO MANY GREAT CHOICES OF TERRIFIC ITEMS TO CHOOSE FROM! THE SELLERS ARE VERY OBLIGING WITH ANY RETURNS & CREDIT/REFUNDS IF YOU ARE NOT SATISFIED WITH YOUR PURCHASES - I LOVE VIEWING ALL OF THE AVAILABLE ITEMS UP FOR BIDDING AND I HAVE PURCHASED SOOO MANY GREAT DEALS OF GREAT QUALITY!
Hi Vicki,
Thank you for your continued support and writing such a thorough review! It's a pleasure having you as a member of the Tophatter community!
Kind regards,
Felicia
I ordered a lot of rings watches An bracelets
All is pretty good the clothing items are confusing to order because it's all made very tiny also ordered some underwear which fit very good
Hi Lisa,
We're excited to know you have been pleased with your purchases and are enjoying shopping on Tophatter! Thank you for writing your review!
Kind regards,
Felicia
The products are a very good value for the money, also they stand behind the products. I'm very pleased with Tophatter and would recommend them to anyone.
Hi Don,
We appreciate your support of Tophatter and thank you for writing your review!
Kind regards,
Felicia
Its fun... awesome... sometimes when I bid on something, the item changes and I get a whole complete item that I didn't bid on... love your sight...
Catherine,
Thank you for taking the time to write your review! We really appreciate your support!
Kind regards,
Felicia
So much fun. What went wrong for me was my desk computer wouldn't download the site, my iPad was to sensitive and bid on 2 items I didn't bid on making Tophatter barring me from bidding. The item I did buy was simple and easy and delivered on time. I sure miss the site.
Hi Deborah,
I reviewed your account and don't see any restrictions on your ability to bid. Your account was canceled, so I've reinstated it so you can continue bidding.
Please note, however, we do have a cancellation policy that can be reviewed here: http://tinyurl.com/z6fpw8f.
Welcome back!
Kind regards,
Felicia
VERY EFFICIENT A DAILY MY VISIT THIS SITE EVERYDAY NEW PRODUCTS WE THINK YOU'LL LOVE EACH DAY TOPHATTER IS #1 LIKE
Thank you for your support, Larry, and writing your review! We're glad to have you as a member of the Tophatter community.
Regards,
Felicia
My innitiall experience was outstanding. However, when I was blocked, I have been unable to get back into the site. After many attempts to contact and get the situation resolved, no luck. The items were as expected. The companies providing products were fast. I had one problem with an item I did not bid on, but got it resolved. Luckly, the company was located not far from where I live and got it resolved. I really enjoyed the site, but ended up not very customer friendly. Have found another AUCTION site that gladly accepts my money and belives their CUSTOMERS if they have a problem.
Hi George,
Thank you for taking the time to write your review and share some of your experiences with us.
I reviewed your account and see all issues have been resolved. Becuase of this, I have reinstated your account and you're all set to get back to bidding.
If we can help with anything else, please don't hesitate to reach out to our customer support team here: http://tinyurl.com/j8eo7hu
Thank you, have a pleasant day!
Felicia
Customer service sucks! If you order something and the seller lies on the listing they do nothing to help you you are on your own! Never by from again!
Hi Scott,
I see your order was missing a critical piece which made it incomplete. I understand how upsetting this can be after waiting for your item to arrive.
At this time, Tophatter doesn't support the shipment of missing parts or return for exchange. I'm truly sorry the missing part cannot be shipped separately, please review our Return Policy FAQ here: http://tinyurl.com/h7xokwj.
Order #25651561 I have opened a return request on your behalf. Please check your email for a separate email from Tophatter which includes the return shipping label, sellers shipping address and instructions to return the item. Please be sure to use the label within the required 7 days and add the tracking number directly to your open return request.
A return request was opened for Order #25682375 in April, but the provided return label wasn't used within the required 7 days and expired. You can still receive a refund for this order by shipping it back using valid tracking. Unfortunately, return shipping will now be at the buyer's expense.
Again, I'm sorry for any inconvenience this has caused and thank you for your understanding.
Warm regards,
Felicia
Love it!,. Since i found Tophatter i always enjoy looking for items everyday, it's fun shopping especially the bidding part.
I am excited when I win! The products are exactly what they are purported. I have yet to be disappointed.
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Hi Tina,
I'm very sorry to hear you've had a few less than positive experiences with your orders.
Please note when a package shows delivered by tracking, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: https://prd2faq.usps.com/faq/iq/usps/request.do?forward=emailUs
Tophatter is unable to process a refund for these orders per our Buyer Protection. Additional details can be reviewed in our FAQ here: http://tinyurl.com/zfc5lpn
Unfortunately, due to the length of time that has passed on returning any items you're unhappy with, these are outside of our Buyer Protection window. Please review our FAQ: "Is there Buyer Protection?": http://tinyurl.com/jeura4f
In the future, if you have a problem with an item please request a return within 30 days from the item's delivery date.
Thank you for your understanding!
Felicia