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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I love the variety of things offered as well as the EXCELLENT customer service! It has been a lot of fun to order new things and get great prices on gifts
I really do love the shopping site. I've gotten some beautiful things I love. One thing I've asked for help returning products and I have gotten no assistance. As the customer your return policy sucks. I've lost hundreds of dollars and have useless unusable broken sometimes fraudulent items sitting here in my home. I cannot return them because your company refuses to send me the return slips. I am disabled and homebound and cannot go out and print them. It's been several months since I've asked the help and I got one reply that my story was not believable.
I thought things was good but I have come to find a lot if the stuff is cheap and trying to return things that really wasn't worth the money I paid plus have to pay shipping to return I might as well keep. I also have had problems with an order that said it was delivered on the 2nd of May and I still haven't gotten it or any kind of help to resolve the problem I have contacted y'all twice now with nothing. I not bid on anything else from this site.
There is definitely a wide variety of products! The bracelets are so beautiful! I get so many compliments when I wear them. The prices are very reasonable, so that makes it easy to buy more. There is something on Tophatter for anyone of any age. They have the cutest things that you just could not find at any other store. I think the only thing I would like to see is more pictures of the actual scale of some of the products. Especially the necklaces I have so many people hooked on it!
Oh gosh, there are so many awesome items that I want to buy them all, I have to force myself not to buy more than I can afford, and that is so very hard to do.
Received items really fast. I had a small defect on one item but was refunded my money no questions asked and that alone goes a long way! I love Tophatter and will continue to order from them
It was fun to bid against other buyers the only problem I have is the items I have gotten have been less then tophatter quality. And the return process is different and more of a hassle then the price to return the item. But overall I do have fun and a few items where worth the price and time waiting for the item to be delivered.
Was suppose to receive a wifi camera, they sent me a hearing aid piece. They sent me a return label and I returned their item, but they refuse to send me what I ordered. I have several email requesting my item and them refusing. They say on their site they want to make sure the customer is happy. This is not true. Then after this happened, they send me a package and it was something I had not ordered. They had sent me an order which should have shipped to someone else. In place of sending me a return label they had me tape the package back up and write "Refused" on it and put it back in the mail. This was saving them money. Yet they can't send me my item. Not sure who will be dealing with this, but all I want is what I ordered. I don't think that is asking too much.
Bought a 1953 Red Seal 2 Dollar Bill. Extremely Disappointed, The Bill was missing a corner and has markings on it. Never By Bills from them Again! Jeff Honn
I'm new to Tophatter. I discovered it about a month ago and I got addicted to it very fast and spent way too much money. I have already received a lot of my items and I Love almost everything. I'm still waiting for some of my items and hoping I receive it all with no problems. The only thing I have a problem with is Tophatters Refund and/or return policy. It costs more than what I paid for an item to return it. Yes you have to pay to return it. Then right after winning a couple Bids I wanted a refund but they refused to give me my refunds. Other than those things Tophatter is a lot of fun. Like I said it's addicting and from now on I have to set myself a monthly amount to spend at Tophatter.
My ring i won looked like it came from a Gumball Machine. They must of paid people to leave good reviews or their writing them. The worst thing ring and quality lol i told my husband throw it away. If it sounds to good to be true it almost always is.
I get about 5 sales per day, I have 12 different products, and 50 quantity each in those. With the $1 starting bid, and since I cant put the shipping price over $5 or the system wont pick up the auctions... I end up with a lot of items only selling for $6 - $7 each. This leaves me with a negative profit. I can buy my items for $0.60 each, but when the auction ends at $6 bid, I walk away with $0.19. This leaves me in the red. HOW CAN THEY CHARGE ME $5.81 IN FEE'S WHEN THE BID CLOSES AT $6! I am currently selling off my inventory, and this auction company can screw off.
I won several bids in just a couple of hours at a incredibly low price! So worth the storage. I would definitely recommend this to anyone who's looking for a fun shopping and bidding website.
P. S I got the rings, they for great and we're just as described :)
My number 1 online shopping site because it's fast shipping, easy and affordable. You can control your bid and stop anytime.
Once you take into account that the RRP amounts for this site is highly inflated - as they are for all these types of sites - that the goods they sell are really great for what you pay - I have some gorgeous dress jewellery and either wear it myself or have given it for gifts that have been highly appreciated - on the two occasions that I have been dissatisfied with what I have received - as soon as I have reported it I have had instant attention and money has been refunded. I have not had any problems with slow deliveries - all goods ordered have been received and in good order - I would recommend this site to anyone who wants good quality fun jewelry at a great price
Hi Shirley,
Thank you for taking the time to write your review! We are grateful for your continued support and being a part of the Tophatter community!
Have a pleasant day!
Felicia
What rip offs! It should not be aloud to say items is knock down by 94% if u check ebay u will see the lies!
Hi Jin,
Thank you for sharing your thoughts and writing your review! We appreciate all feedback as it helps up grow and provide a better platform for our users.
Tophatter has strict policies in place which require sellers to accurately represent their items. If you are seeing outrageous pricing please reach out to our customer support staff so we can further investigate. We can be reached via email at [email protected].
Thanks again, have a pleasant day!
Felicia
The very first item, a clock, that I ordered still has not arrived. You all claim it did and never refunded my money or sent my item. Now that I know you treat your customers like that, I have quit ordering and told my friends to stop ordering.
Hi Jo,
I'm very sorry to hear you didn't receive your item. Tracking for Order #23714742 shows this item was delivered successfully to your location on April 5,2017.
Per our Terms, neither Tophatter nor the individual seller will be liable if tracking shows an item was delivered to the shipping address provided by the buyer, or if the item was misplaced, lost or stolen after it was delivered. See full details here: http://tinyurl.com/zfc5lpn
Unfortunately, because this order proves to be delivered we are unable to process a refund.
Thank you for your understanding,
Felicia
I've bid on, and won, many great deals! When I first joined, my items were arriving very fast. Lately everything seems to be taking almost 3 weeks to arrive. I'm starting to bid only on items I think are worth waiting for.
Hi Joseph,
Thank you for taking the time to write your review and share your experience with us. We are delighted to have you as a Tophatter member and your support.
Have a pleasant day!
Felicia
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Hi Angela,
I'm sorry you didn't have a great experience on the platform as a seller. Our fees are comparable to other similar platforms but I understand you weren't happy with them.
Seller fee and payment information can be located in our FAQ's- https :// tophatter. Com/topics/Selling/subtopics/Payments%20&%20Fees
Our customer support team is available 24 hours a day and responds to concerns reported through our form or email within one business day, but usually much sooner. Customer support response times are currently under 16 hours.
Once again I am sorry that our platform didn't work out for you. Please contact us if there are specific items issues needing to be addressed and our team will be happy to assist.
Kind regards,
Felicia